Tutoring Center Administration: Best Practices For Hiring, Tracking & Reporting
On-Demand Training
Challenge - Developing effective tutor center processes and procedures
Tutoring Centers vary from campus to campus, with many being run by one person or minimal administrative staff. Therefore, defining a tutoring center's basic workflow can be challenging, and processes can take time and effort. However, having a basic understanding of procedures and what documents to track, record and report can make running a tutoring center more manageable.
Key Takeaway
This webinar teaches current best practices for tutoring centers that participants can use for administration, record-keeping, and reporting.
Overview
Running a tutoring center, especially as the sole administrator or one with a super small staff, can be very taxing in many ways. However, regardless of staff size, all tutoring centers require processes and procedures for recruitment, hiring, record-keeping, payroll, employee observation, and program evaluation. In this webinar, 30+ year Tutor Center veteran Mike Kassel breaks down the processes of tutoring center administration and provides ideas for effective administration, record keeping, and reporting.
Objectives
- Identify basic tutor center processes
- Develop procedures for each of the identified methods, including:
- Legal and procedural aspects of hires
- Explaining procedures to faculty
- Verification of employee work hours
- Developing effective observations and self-reflection documents
- Consider a variety of ways to evaluate program effectiveness
- Utilizing faculty in recruitment
- Learn how to document tutor/SI Leader training and employment
- Learn how to create an effective schedule
- Discover how to work with stakeholders, including faculty and HR
- Identify how to send reporting data out to the campus
- Explore how to keep, sort, and archive documentation
- Tutoring Center Administration
- Student Success Professionals
- Human Resources
- Student Services/Affairs
- Any educator interested in learning more about tutor center administration
Since many Tutoring Centers operate as one-person operations or with very small part time administrative staffs, the procedures involved in recruitment, hiring, training, observing, evaluating, paying and reporting overall program effectiveness can be quite daunting, to say the least. If we understand our basic processes and the associated procedures, the workflow takes on a clearer logic and becomes a bit less intimidating.
For over thirty years, Dr. Michael Kassel has directed the Tutoring and Supplemental Instruction (SI) programs at the University of Michigan-Flint. Having stopped out of college with a 1.4 GPA, Kassel returned to college in the late-1980s, graduating with honors earning a BA in History at UM-Flint (1989). Kassel went on to earn a Master of Liberal Studies in American Culture from Michigan (1991) and a Ph. D. in History from Michigan State (2004). All of his graduate work was done while serving as the founder of the Academic Enrichment Center, which provides tutorial support for all UM-Flint schools including its college of Arts and Sciences. In 1996, Kassel brought Supplemental Instruction to UM-Flint and has continued to direct that program as well. Kassel also lead the program to College Reading and Learning Association International Tutor Training Program Certification in 2013.
In addition to recruiting, hiring, training and administering all tutors and SI leaders, Kassel also offers numerous academic workshops on the topics of note-taking, strategies of successful students, vocabulary building, improving text comprehension, time management and text anxiety. Kassel also teaches American history courses, as well as graduate courses in Popular Culture and American Television.
Bio current as of January 2023
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We take quality seriously, and so all of our workshops are top notch in terms of content and look. However, if we know how you plan to use StudentLingo (FYE, Retention, Probation, TRIO, etc.), we can make workshop recommendations.
Funding is a little tight, how many workshops can I get for $XX?
You can buy the entire StudentLingo package (50 workshops) or we offer several a la carte options. Unlike a lot of other software companies, we don’t charge per user, so we can work with any budget. We recommend talking to other departments on campus to increase your purchasing power and to share the cost. Also, we do have a pay model whereby students pay directly. If you are interested in learning more about this option, give us a call.
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This is a feature of our platform, but comes at an additional cost. With the admin view, you get access to more advanced reporting, and you have it in real time. With the standard membership, you get monthly reports.
How have other schools leveraged reporting?
- One of our partners, College of Southern Nevada, used StudentLingo to measure learning outcomes. in a study, one class had access to StudentLingo and the other cohort did not. 92% of the cohort with access to StudentLingo earned a whole letter grade higher than the cohort without StudentLingo.
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- How will I know if StudentLingo was successful?
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What is TutorLingo?
TutorLingo is a series of 9 online training modules that prepare tutors by providing the basic skills necessary to support their peers in becoming more independent and strategic learners.
Should the TutorLingo trainings be viewed in any particular order?
No, each training is a stand-alone workshop, and they can be viewed in any order.
What is the CRLA?
The CRLA is a group of student-oriented professionals active in the fields of reading, learning assistance, developmental education, tutoring, and mentoring. In 1989, the CRLA created a training program that is considered ‘best-practice’ for tutor training. A fews years ago, Innovative Educators partnered with the CRLA to create supplementary training modules. Our training supports learning centers in achieving level 1 certification through CRLA.
Do CRLA members receive a discount on TutorLingo?
Yes. CRLA members receive a 10% discount on TutorLingo.
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Yes. The admin view is an upgrade and costs $500, but gives you the ability to access completion data more efficiently and in real time. If you don’t want the admin view, we provide monthly usage reports.
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Please contact us for pricing information. Email kristen@ieinfo.org or 303-955-0415.
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Standard package:
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