Micro-Credentialing | Supervisory Leadership: Maximizing Productivity & Staff Development
What Is Micro-Credentialing?
A micro-credential is a short, competency-based recognition that allows an educator to demonstrate mastery in a particular area.
View Micro-Credentialing Tour!
Overview
In survey data released this summer by the College and University Professional Association for Human Resources, more than 40% of higher education faculty and staff cited the importance of professional development as a critical retention tool. How can institutions provide opportunities for faculty and staff to grow as supervisors? In this series, faculty and staff will gain skills and strategies to help them serve as effective supervisors in a variety of different situations. Faculty and staff will learn from nationally recognized speakers, and in completing this microcredential will be more prepared and confident to create dynamic teams, facilitate employee productivity & motivation, and address challenges effectively.
Join us for this 6-part micro-credentialing series designed to help faculty, staff, and administrators build their skills and confidence as effective supervisors.
Registration is individually-based, allowing participants to customize their learning experience. Participants are required to view 3 required workshops and then select 3 additional electives from a group of curated sessions.
Benefits
- Six on-demand sessions focused on growing your supervisory skills to maximize productivity and develop staff.
- A personalized learning path allowing employees to select workshops tailored to their career goals and responsibilities.
- A self-directed, on-demand learning format allowing you to start and stop the learning experience at any time.
- A comprehensive training package that communicates your knowledge, skills, achievements, and competencies to employers, colleagues, and peers.
- A certificate verifying that you have learned skills that differentiate you both academically and professionally
- A cost-effective training program which can be used to upskill your workforce, build highly-skilled teams, and provide professional development opportunities that will ultimately improve employee retention
Institutions can purchase one or many seats. Discounts available.
The following 3 courses are required to earn the credential:
- How To Increase Employee Productivity & Motivation
- Team Dynamics: How Supervisors Can Maximize Individual Skill Sets To Improve Overall Performance
- Supervision Challenges And Opportunities: Managing Conflict, Staff Development And Team Performance
How To Increase Employee Productivity & Motivation
OverviewRecognizing the factors that contribute to your own productivity and motivation can help you understand the experience of your employees and may also be the key to helping you get them back on track.
Please join us for this webinar if you would like to:
- Discuss common factors contributing to a decline in productivity and motivation in employees
- Identify ways to support and encourage an employee who is struggling with productivity and motivation
- Learn practical strategies for re-engaging employees who are struggling
- Learn which factors are most affecting employee motivation and productivity
- Analyze supervisor’s own decline in motivation and productivity to understand the experience of their employees better
- Identify effective ways to support employees who are struggling with motivation and productivity
- Learn practical strategies for re-engaging employees and improving their productivity and motivation
Presenters
Jamie Molnar, LMHC, QS
Erin Halligan-Avery, PhD
Team Dynamics: How Supervisors Can Maximize Individual Skill Sets To Improve Overall Performance
OverviewWhen your employees vary in their abilities, skill sets, and personalities, it can be challenging to feel like your organization is moving forward or achieving success. Maybe, you think that one of your staff members is holding the team back, or that someone else is feeling bored and maybe looking for other opportunities. Perhaps one of your employees is always being tapped to do extra work while another barely completes the minimum requirements. If these examples sound familiar to you, you may be managing a team at various skill levels.
Please join us for this webinar if you would like to:
- Discuss which dynamics are most important to a team's feeling of success
- Identify ways in which you can refine your work with each employee to keep the team moving forward
- Learn strategies to keep the team cohesive, even when different skill sets and abilities are present
- Learn which team dynamics are most important to a feeling of overall success.
- Analyze their current team makeup to create a plan to address individual employee contributions to the team as a whole.
- Identify active steps they can take, after the webinar, to support the future direction of the team and its success within the organization.
Presenters
Jamie Molnar, LMHC, QS
Erin Halligan-Avery, PhD
Supervision Challenges And Opportunities: Managing Conflict, Staff Development And Team Performance
This webinar will focus on the challenges and opportunities associated with the supervision of a staff group. We will begin with ideas for encouraging respectful, healthy, and engaged teams. From there, we will review examples of interpersonal tensions, conflicts and dramas and how to navigate them. We will mainly focus on the development of a versatile supervisory style, which is essential for attending to the needs, interests and expectations of individual staff while simultaneously caring for and managing a team.
Objectives
- Peruse an overview of unique challenges associated with managing a group
- Understand the learning and development arcs for staff teams
- Learn the challenges and opportunities related to cross-cultural, gender, style and learning diversity
- Learn the considerations for choosing whether, when, and how to intervene in conflicts
- Understand the problems with staff evaluation and ideas for better performance management
Presenter
Dr. Jason Laker
To earn this credential, please select 3 courses from the following list:
- Managing Remote Employees: Creating A Plan For Communication, Engagement & Performance
- Mental Health Strategies For Supervisors: Recognizing & Responding To Burnout, Compassion Fatigue & Vicarious Trauma
- Conflict Management Among Co-Workers: Difficult Conversations & Resolution Strategies
- Intentional Self-Care For Higher Ed Professionals: How To Reduce Stress & Promote Overall Wellness
- Effective Strategies For Dealing With A Challenging Employee-Supervisor
- Supervising Early-Career Professionals: Challenges, Support Strategies And Motivation Techniques
- Supervising Student Employees, Peer Educators And Graduate Students
- Supervising & Retaining Student Employees Through Coaching & Mentoring
Managing Remote Employees: Creating A Plan For Communication, Engagement & Performance
OverviewTraditionally higher education has had an expectation that teaching and engaging students must be done on campus. However, with the advancements in technology, institutions have found creative ways to meet student needs on-site and remotely. If the past couple of years has taught us anything, there is a need and a want to work and learn remotely, and more than likely, this will not change anytime soon. When a position is identified as eligible for remote work, managers must determine and communicate clearly how performance will be managed from a distance. Theoretically, managing performance should be the same whether on-site or remote. Managers need to share job expectations, performance measures, and provide coaching and training when needed.
In this webinar, the presenter will share specific strategies for engagement, communication, management, and recognition to create an overall management plan for the remote employee.
Objectives
- Explore effective performance management skills
- Discuss ways to engage the remote employee
- Identify strategies for managing performance remotely
- Discuss challenges to performance management with remote employees
Presenter
Maria Poindexter
Mental Health Strategies For Supervisors: Recognizing & Responding To Burnout, Compassion Fatigue & Vicarious Trauma
Overview
The topic of compassion fatigue, burnout and vicarious trauma have been addressed previously through excellent Go2Knowledge webinars and as a result of those sessions, attendees have said, "More please!" to strategies and practical applications higher education professionals can try if they are already feeling overwhelmed, burned out, or experiencing compassion fatigue. This interactive session is intended to focus almost entirely on strategies and real life examples of things that you and your colleagues can do if you are already experiencing these distressing emotions.
Objectives
- Briefly review signs and symptoms of burnout, compassion fatigue, and vicarious trauma.
- Complete a self-review of strategies you are already using to cope with these emotions. Discuss their effectiveness.
- Identify practical strategies and applications that you and your colleagues can start using immediately to better manage your stress and distress.
Presenters
Jamie Molnar, LMHC, QS
Erin Halligan-Avery, PhD
Conflict Management Among Co-Workers: Difficult Conversations & Resolution Strategies
OverviewWhether co-worker conflict arises from work or outside issues, the outcome to the team is the same; workflow is negatively affected. To add to the problem, some workers who may lack the maturity or skills to work through the conflict themselves will continue to exacerbate the problem without attempting resolution. As in many situations, this requires the supervisor to be both mediator and mentor, and sometimes referee. Short of firing the combatants, what can you do? This webinar will address the nature of these conflicts, the core strategies needed to work through them, and how to teach these to your staff both before and when conflict arises.
Objectives
- Learn how to examine a co-worker conflict to identify the lack of coping strategies and to specifically address these to teach better conflict management skills
- Examine ways to conduct difficult conversations that lead to resolution of the conflict
- Understand the use of corrective action, as necessary, to motivate communication and change
- Explore the power of modeling and mentoring conflict management strategies before, during, and after conflicts arise
- Examine the importance of a culture of communication and well-known behavioral policies to avoid these problems in the first place
Presenter
Bitsy Cohn
Intentional Self-Care For Higher Ed Professionals: How To Reduce Stress & Promote Overall Wellness
Overview
Education professionals have historically engaged in unhealthy coping strategies in response to threats to their personal health and wellness. Additionally, education professionals reported feeling “highly” stressed, yet they are less likely to engage in self-care consistently. To be effective, self-care must be intentional in helping individuals maintain healthy lifestyles and recover from the challenges of overburdened, highly stressed, and exhaustive work-life environments.This webinar will emphasize the role of intentional self-care concerning overall wellness; define the true nature of self-care, and introduce prevention-focused non-reactionary self-care activities to support participants’ individual needs.
Objectives
- Incorporate a routine of deliberate, continuous self-care practice to prevent illness and promote physical, emotional, social, and spiritual well-being
- Develop an understanding of the true nature and fundamentals of self-care in connection to personal/professional effectiveness
- Learn to use situational responsive self-care strategies effectively
Presenter
Pinkey A. Stewart, Ph.D
Effective Strategies For Dealing With A Challenging Employee-SupervisorOverview
A difficult employee-supervisor relationship can be stressful for both parties and can occur for a variety of reasons. Oftentimes, the supervisor may lack supervisory experience and/or has personality traits that make them challenging to understand, or whose priorities/philosophy does not align with that of the employee, all of which can be frustrating and stressful. Regardless of why the relationship is difficult, the results of this challenging relationship can be negatively felt by the employee in many ways. Job satisfaction, stress level, advocacy ability, and communication patterns can all be negatively felt. We realize it can be difficult on the supervisor as well, but this webinar will be presented from the employee perspective and will give strategies for the employee.
Join us for this session if you are looking for strategies to improve your relationship with your supervisor and add additional "go-to" options to improve your overall work experience.
Objectives
- Better understand the crux of your issue(s) with your supervisor to identify the actual problem(s) that need to be addressed.
- Learn about common supervisor missteps, where they stem from, and how to address them effectively.
- Share and learn strategies you can implement with your supervisor to improve or manage the relationship more effectively.
Presenter
Erin Halligan-Avery, PhD
Supervising Early-Career Professionals: Challenges, Support Strategies And Motivation Techniques
OverviewIt can be enriching to serve as one of the first supervisors to an early-career professional. Sometimes it can be quite tricky as well. On the one hand, supervisors want to honor the talent and energy that led to a new colleague’s selection. The new professional has much to learn about the professional role, organizational culture, and student population at your institution. This webinar will discuss shared and competing expectations, negotiation of the relationship, potential conflicts and solutions.
Objectives
- Peruse common challenges in supervising new professionals and how to respond
- Learn how to set and keep expectations while supporting and motivating the staff member
- Strategies for encouraging learning, reflection and humility in new staff
- Ideas and support for reinvigorating your supervisory style
- Approaches to balancing supervisory roles of advocacy, accountability, and guidance
Presenter
Dr. Jason Laker
Supervising Student Employees, Peer Educators And Graduate Students
OverviewThis webinar will focus on supervision of students generally, as well as particular considerations for the general department and office employees, peer and resident mentors and advisors, and graduate assistants. Regardless of the specific duties or roles, supervisors have a unique and under-appreciated role in professional socialization and development and learning. We will discuss strategies for establishing and caring for this unique supervisory experience.
Objectives
- Understanding student supervision as a unique form of teaching and mentorship
- Strategies for developmental supervision
- Successful navigation of common and unusual challenges with student employees
- Recognition ideas
- Strategies for performance management and conflict resolution
Presenter
Dr. Jason Laker
Supervising & Retaining Student Employees Through Coaching & Mentoring
OverviewThis webinar will examine how supervisors can work to support and retain student employees through coaching and mentorship. Our past supervisory practices of enforcing policies, and enacting consequences for breaking them, have not worked and have often had the opposite effect. Today’s workers who don’t see a value in the job; leave. Best practices in business tell us that supervisors need to become coaches and mentors and that workers need to know the importance of their work, whatever it might be. We may agree with this strategy, but how does a supervisor in higher education deliver this while doing the myriad other things required by the job?
This webinar will identify some key strategies for supporting support student-workers. Such as developing self-advocacy and self-evaluation skills, helping workers to develop their own performance goals and learning outcomes for the job, supporting their development of professional networks, identifying ways in which they can positively impact their peers and communities through their work, linking their jobs to future career aspirations in a meaningful way, and recognizing their growth over time in authentic ways.
- Learn to collaboratively develop performance goals and expectations with student workers and establish relevance to career aspirations and long-term goals
- Establish a culture of communication that includes a coaching model and self-regulating behaviors
- Mentor the development of professional networks
- Improve employee morale and output through collaborative processes and authentic feedback
Presenter
Bitsy Cohn