Tutoring Center Administration: Best Practices For Hiring, Tracking & Reporting
Challenge - Developing effective tutor center processes and procedures
Tutoring Centers vary from campus to campus, with many being run by one person or minimal administrative staff. Therefore, defining a tutoring center's basic workflow can be challenging, and processes can take time and effort. However, having a basic understanding of procedures and what documents to track, record and report can make running a tutoring center more manageable.
This webinar teaches current best practices for tutoring centers that participants can use for administration, record-keeping, and reporting.
Running a tutoring center, especially as the sole administrator or one with a super small staff, can be very taxing in many ways. However, regardless of staff size, all tutoring centers require processes and procedures for recruitment, hiring, record-keeping, payroll, employee observation, and program evaluation. In this webinar, 30+ year Tutor Center veteran Mike Kassel breaks down the processes of tutoring center administration and provides ideas for effective administration, record keeping, and reporting.
- Identify basic tutor center processes
- Develop procedures for each of the identified methods, including:
- Legal and procedural aspects of hires
- Explaining procedures to faculty
- Verification of employee work hours
- Developing effective observations and self-reflection documents
- Consider a variety of ways to evaluate program effectiveness
- Utilizing faculty in recruitment
- Learn how to document tutor/SI Leader training and employment
- Learn how to create an effective schedule
- Discover how to work with stakeholders, including faculty and HR
- Identify how to send reporting data out to the campus
- Explore how to keep, sort, and archive documentation
- Tutoring Center Administration
- Student Success Professionals
- Human Resources
- Student Services/Affairs
- Any educator interested in learning more about tutor center administration
Since many Tutoring Centers operate as one-person operations or with very small part time administrative staffs, the procedures involved in recruitment, hiring, training, observing, evaluating, paying and reporting overall program effectiveness can be quite daunting, to say the least. If we understand our basic processes and the associated procedures, the workflow takes on a clearer logic and becomes a bit less intimidating.
For over thirty years, Dr. Michael Kassel has directed the Tutoring and Supplemental Instruction (SI) programs at the University of Michigan-Flint. Having stopped out of college with a 1.4 GPA, Kassel returned to college in the late-1980s, graduating with honors earning a BA in History at UM-Flint (1989). Kassel went on to earn a Master of Liberal Studies in American Culture from Michigan (1991) and a Ph. D. in History from Michigan State (2004). All of his graduate work was done while serving as the founder of the Academic Enrichment Center, which provides tutorial support for all UM-Flint schools including its college of Arts and Sciences. In 1996, Kassel brought Supplemental Instruction to UM-Flint and has continued to direct that program as well. Kassel also lead the program to College Reading and Learning Association International Tutor Training Program Certification in 2013.
In addition to recruiting, hiring, training and administering all tutors and SI leaders, Kassel also offers numerous academic workshops on the topics of note-taking, strategies of successful students, vocabulary building, improving text comprehension, time management and text anxiety. Kassel also teaches American history courses, as well as graduate courses in Popular Culture and American Television.
Bio current as of January 2023
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