How To Apply Design Thinking To Complex Problems In Student Affairs
Challenge - Solving problems with design thinking
How to make decisions in today's rapidly changing environment, and how to build collaboration into our problem-solving processes.
Participants will learn the essential elements of design thinking and apply them to make better decisions and create better strategies.
Collaboration is an established value in student affairs, as is the focus on student-centeredness. And yet, we often struggle to collaborate meaningfully with faculty and colleagues across our institutions. We also frequently fail to engage students in our decision-making processes to the extent we should. Perhaps we add a student to a committee or run our proposal by a shared governance committee – but how do we meaningfully engage students in problem-solving processes, designing solutions together?
Today's problems we face in higher education are complex and are not easily solved in isolation. In the realm of design thinking, these are often referred to as "Wicked Problems." (Buchanan, 1992; Rittel & Webber, 1973). These are problems on which there is no clear consensus of the right or wrong way to approach the problem and which require collaborative, interdisciplinary solutions. Our failure to address these problems adequately is evident in the declining public trust enjoyed by higher education. Yet, for a growing number of professionals, Design Thinking offers a structure for facilitating meaningful collaboration and problem-solving. Nobel Prize laureate Herbert Simon first advanced the concept of design thinking, defining it as "…courses of action aimed at changing existing situations into preferred ones." And while that sounds enticing, figuring out how to practically approach this goal has eluded many.
Among the best-known structures for Design Thinking was developed at the Sandford University School of Design. This five-phase process is: empathize, define, ideate, develop a prototype, and test. The process is iterative, which means that we may repeat stages multiple times to redefine problems and develop solutions – but when practiced effectively, it demands that we do a few things that many neglects in traditional problem-solving processes. This includes coming to a common sense of the problem from various perspectives, understanding the complexities and interconnectedness of issues, developing innovative solutions, and testing/refining those solutions based on what we learn.
In this session, Dr. Adam Peck will provide an overview of Design Thinking concepts and how they can inform traditional approaches to problem-solving. In addition, he will draw upon ideas from his forthcoming book for which he is serving as co-author and co-editor, "Applying Design Thinking to the Measurement of Experiential Learning."
- Learn the basic elements of design thinking
- Learn design thinking concepts and how they can inform traditional approaches to problem-solving
- Discover how to use design thinking to collaborate with key stakeholders
- Explore how to apply design thinking to strategy and strategic planning development
- Student Services/Affairs
- Assessment Personnel/Institutional Success Staff
- Any educator interested in learning more about design thinking
“Many faculty are quick to assert that they were never taught to teach, likewise, many administrators must also admit that we haven’t been trained to do the thing that is most central to our mission – making decisions.”
Dr. Adam Peck serves as Assistant Vice President for Student Affairs at Illinois State University. He has been a student affairs practitioner for more than 25 years. He is the author of more than fifty scholarly publications and has presented more than 100 national and international webinars. He served as editor and co-author of the book, "Engagement & Employability: Integrating Career Learning Through Cocurricular Experiences in Postsecondary Education" (NASPA Press, March 2017). He also served as co-editor for, "Leadership Development in Student Employment, New Directions for Student Leadership" with executive editors Susan Komives and Kathy Guthrie. His most recent book is titled, “Applying Design Thinking to the Measurement of Student Learning” (with Danielle Desawal).
Dr. Peck is actively engaged in a number of professional associations. He is a former president of the Texas Association of College and University Student Personnel Administrators and as the former State Director for NASPA Texas. He has been named one of the "Champions of Assessment" by Campus Labs and received the "Founders Award" from NACA for contributions to the field of student activities.
Dr. Peck earned his bachelor's degree in Theatre from Lewis University, a master's degree in Communication Studies from Southern Illinois University at Edwardsville, and a Doctor of Philosophy in Higher Education Administration from The University of Texas at Austin.
Bio current as of January 2022.
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The online enrollment checklist is designed to walk students through your enrollment process ensuring they make it to the first day of class! The registration checklist is one of the modules available with Go2O. Based on your purchasing level, the module can be a selection or will be included.
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Yes, we have 4 pricing levels available.
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Go2O is ADA accessible and fully responsive on any mobile device, tablet, or computer.
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We take quality seriously, and so all of our workshops are top notch in terms of content and look. However, if we know how you plan to use StudentLingo (FYE, Retention, Probation, TRIO, etc.), we can make workshop recommendations.
Funding is a little tight, how many workshops can I get for $XX?
You can buy the entire StudentLingo package (50 workshops) or we offer several a la carte options. Unlike a lot of other software companies, we don’t charge per user, so we can work with any budget. We recommend talking to other departments on campus to increase your purchasing power and to share the cost. Also, we do have a pay model whereby students pay directly. If you are interested in learning more about this option, give us a call.
Is there an admin view?
This is a feature of our platform, but comes at an additional cost. With the admin view, you get access to more advanced reporting, and you have it in real time. With the standard membership, you get monthly reports.
How have other schools leveraged reporting?
- One of our partners, College of Southern Nevada, used StudentLingo to measure learning outcomes. in a study, one class had access to StudentLingo and the other cohort did not. 92% of the cohort with access to StudentLingo earned a whole letter grade higher than the cohort without StudentLingo.
- A lot of our partners use the data to justify funding for grants, operating dollars, or for new program development.
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- How will I know if StudentLingo was successful?
- What do I hope students will gain from access to StudentLingo?
- What data is important for me to know in order to show that StudentLingo is a worthwhile purchase?
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TutorLingo is a flexible tutor training plaform and can be purchased at the Bronze, Silver or Gold level to meet your training needs. Every level consists of a series of 9 Core online training modules that prepare tutors by providing the basic skills necessary to support their peers in becoming more independent and strategic learners. The Silver & Gold purchasing options include TLNow training and our Additional Level 1 or Level 2 training topics, all of which help to achieve Level 1 & 2 of the CRLA Certification. See our pricing guide for details.
Should the TutorLingo trainings be viewed in any particular order?
No, each training is a stand-alone workshop, and they can be viewed in any order.
Do you offer micro-credentialing for Tutoring Center staff?
Yes, we offer multiple micro-credentials which would serve Tutoring Center teams including Tutoring Center Administration, Mastering Service Excellence, Fostering A Culturally Responsive Campus Through Diversity, Equity & Inclusion and Supervisory Leadership: Maximizing Productivity & Staff Development.
What is the CRLA?
The CRLA is a group of student-oriented professionals active in the fields of reading, learning assistance, developmental education, tutoring, and mentoring. In 1989, the CRLA created a training program that is considered ‘best-practice’ for tutor training. A fews years ago, Innovative Educators partnered with the CRLA to create supplementary training modules. Our training supports learning centers in achieving level 1 certification through CRLA.
Do CRLA members receive a discount on TutorLingo?
Yes. CRLA members receive a 10% discount on TutorLingo.
Is there an Admin View?
Yes. The admin view is an upgrade and costs $500, but gives you the ability to access completion data more efficiently and in real time. If you don’t want the admin view, we provide monthly usage reports.
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ParentLingo is a go-to resource that institutions can easily share with parents to encourage student independence, growth & success. ParentLingo is a shared resource that recognizes and includes parents as partners in the educational process.
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- 8 Targeted Modules For Parents Branding (Logo On Every Page)
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- ADA Compliant & Responsive Design
- Promotional Materials
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- Designated Instructional Designer
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