Theresa Chastain brings more than 35 years of higher education experience, with a career that spans hands-on campus leadership and enterprise SaaS sales for higher education Fortune 500 companies. Her work began as a practitioner on campus at the University of Rochester, where she developed a deep understanding of student needs, institutional priorities, and the day-to-day realities of supporting learner success. Over the years, she has built a strong reputation as a student success enthusiast, with particular passion for solutions like Starfish that help institutions create more connected, supportive, and data-informed student experiences.
Today, Theresa serves with the same commitment that has defined her career: a deep focus on customer success and student success, always delivered with warmth, energy, and a smile. At Innovative Educators, she partners with colleges, universities, and K–12 systems to help institutions scale orientation, professional development, and learning support through thoughtful digital solutions and human-centered strategy. She is passionate about helping educators navigate change, expand access, and create meaningful outcomes by aligning people, process, and technology in ways that truly support both students and the institutions that serve them.
