Tackling The Growing Mental Health Concern Using Strengths-Based Coaching & Case Management
Case Managers will develop a foundational understanding of how to implement coaching methods into their work that supports students in distress.
Implementing a coaching-based model within case management can serve to benefit both students and staff by promoting skill-building interventions, which improves both autonomy and academic success, while also utilizing a preventative and proactive approach to increasing student resilience and distress tolerance. Additionally, by implementing specific, time-limited, action plans that include coaching-based methods, case managers can measure outcomes of success and begin to alleviate the growing susceptibility of burnout being reported in the field.
Students are entering college with a significant increase in emotional health concerns than seen in previous generations. “Recent studies indicated there are growing numbers of students arriving on college campuses who represent a wide array of mental health challenges and diagnoses, and both university counseling center and college student personnel need to be knowledgeable about those challenges (Barclay, S., 2014).” Along with pre-diagnosed concerns, newly identified “Generation Z” has also shown a decrease in communication skills, distress tolerance, and resiliency.
Research has shown that brief stress management interventions targeting coping and executive function may benefit college students at risk for psychopathology. Two promising avenues for preventive interventions in college students include the development of skills to cope with and regulate emotions in response to stress and the enhancement of executive function skills that are necessary for managing stress and regulating emotions (Bettis, A., Coiro, M., England, J., Murphy, L., Zelkowitz, R., Dejardins, L., Eskridge, R., Adery, L., Yarboi, J., Pardo, D. & Compas, B., 2017).
Coaching is one of the tools that case managers can integrate into their programs to help students develop these skills. At its core, coaching is time-limited and action-based. Several coaching styles can be useful in student support programs, but Gallup’s StrengthsFinder, in particular, is being implemented on many campuses throughout the nation because it is a proactive, positive, and holistic approach to student success and development. StrengthsFinder has shown increases in student’s confidence toward identifying their personal strengths, accurately assessing their abilities, and applying their strengths to help them learn and engage with others more effectively (Stebleton, M., Soria, K., Albecker, A., 2012). A strengths-based approach can, therefore, help students develop self-awareness through knowledge of their personal strengths and talents and acknowledging areas of development, which can be very useful in a goal-oriented case management model.
According to the 2017 HECMA Membership Survey, 95.5% of case managers work directly to advocate on behalf of an individual student and through broader academic system networking (Dugo, Falter, and Molnar, 2017). Adapting a strengths-based case management approach that promotes collaboration, skill development, and targeted, action-oriented interventions (‘doing with’) reduces the workload of case managers and instills autonomy and resilience in the student. Additionally, goal-oriented tasks also foster student accountability. Case Managers can, therefore, use strengths-based coaching as a way to help their students learn how to self-advocate and communicate their needs and concerns effectively so that they don’t develop a dependency on services that will terminate post-graduation.
- Gain an understanding of strengths-based coaching as it relates to case management
- Identify specific techniques for integrating strengths-based coaching interventions in a non-clinical case management setting
- Learn strategies to foster resilience and distress tolerance in students through strengths-based coaching interventions
- Student Services/Affairs
- Case Managers
- Disability Services
- Any educator interested in learning more about case management in higher education
Jamie Molnar, LMHC, QS, has 15 years of clinical and organizational psychology experience, with particular expertise in clinical counseling, coaching, case management, crisis response, and health and wellness initiatives. She earned her B.S. in Psychology from the University of Central Florida and her Masters in Applied Psychology (Clinical) from Murdoch University in Perth, Australia. She is a Licensed Mental Health Counselor, a State of Florida Qualified LMHC Supervisor, and a Gallup-Certified Strengths Coach.
Jamie is an advocate for mental wellness and early intervention. She currently works in clinical practice in St. Petersburg, Florida, provides higher education consulting nationally, and offers virtual coaching and courses for therapists and wellness professionals. She has worked in a variety of clinical settings but more recently spent 5 years in higher education working in both clinical and non-clinical roles in Student Affairs. She has experience in college counseling, wellness outreach initiatives, chairing the BIT team, and designing, implementing, and overseeing case management services. Previously, she was an active member of the Higher Education Case Manager Association’s (HECMA) Operations and Strategic Planning Committee, co-authored the 2017 HECMA Member Survey and Analysis Report and provided mentorship to new case managers through the HECMA Mentorship program. Jamie has also served as an affiliated consultant for the TNG Group, on the advisory board for the National Association for Behavioral Intervention and Threat Assessment and was an Editor for the National Journal for Behavioral Intervention Teams. She writes and presents regularly on case management and mental health in higher education.
Bio current as of February, 2021.
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Go2O is ADA accessible and fully responsive on any mobile device, tablet, or computer.
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Funding is a little tight, how many workshops can I get for $XX?
You can buy the entire StudentLingo package (50 workshops) or we offer several a la carte options. Unlike a lot of other software companies, we don’t charge per user, so we can work with any budget. We recommend talking to other departments on campus to increase your purchasing power and to share the cost. Also, we do have a pay model whereby students pay directly. If you are interested in learning more about this option, give us a call.
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This is a feature of our platform, but comes at an additional cost. With the admin view, you get access to more advanced reporting, and you have it in real time. With the standard membership, you get monthly reports.
How have other schools leveraged reporting?
- One of our partners, College of Southern Nevada, used StudentLingo to measure learning outcomes. in a study, one class had access to StudentLingo and the other cohort did not. 92% of the cohort with access to StudentLingo earned a whole letter grade higher than the cohort without StudentLingo.
- A lot of our partners use the data to justify funding for grants, operating dollars, or for new program development.
- The evaluation data is particularly useful in identifying what type of learning students prefer and the qualitative takeaways from viewing the workshop.
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- I think a great way to get started on how you want to use the data is to ask yourself some questions:
- How will I know if StudentLingo was successful?
- What do I hope students will gain from access to StudentLingo?
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What is TutorLingo?
TutorLingo is a flexible tutor training plaform and can be purchased at the Bronze, Silver or Gold level to meet your training needs. Every level consists of a series of 9 Core online training modules that prepare tutors by providing the basic skills necessary to support their peers in becoming more independent and strategic learners. The Silver & Gold purchasing options include TLNow training and our Additional Level 1 or Level 2 training topics, all of which help to achieve Level 1 & 2 of the CRLA Certification. See our pricing guide for details.
Should the TutorLingo trainings be viewed in any particular order?
No, each training is a stand-alone workshop, and they can be viewed in any order.
Do you offer micro-credentialing for Tutoring Center staff?
Yes, we offer multiple micro-credentials which would serve Tutoring Center teams including Tutoring Center Administration, Mastering Service Excellence, Fostering A Culturally Responsive Campus Through Diversity, Equity & Inclusion and Supervisory Leadership: Maximizing Productivity & Staff Development.
What is the CRLA?
The CRLA is a group of student-oriented professionals active in the fields of reading, learning assistance, developmental education, tutoring, and mentoring. In 1989, the CRLA created a training program that is considered ‘best-practice’ for tutor training. A fews years ago, Innovative Educators partnered with the CRLA to create supplementary training modules. Our training supports learning centers in achieving level 1 certification through CRLA.
Do CRLA members receive a discount on TutorLingo?
Yes. CRLA members receive a 10% discount on TutorLingo.
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Yes. The admin view is an upgrade and costs $500, but gives you the ability to access completion data more efficiently and in real time. If you don’t want the admin view, we provide monthly usage reports.
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ParentLingo is a go-to resource that institutions can easily share with parents to encourage student independence, growth & success. ParentLingo is a shared resource that recognizes and includes parents as partners in the educational process.
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- 8 Targeted Modules For Parents Branding (Logo On Every Page)
- ADA Compliant & Responsive Design
- Promotional Materials
- Registration (First Name, Last Name, Email)
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- ADA Compliant & Responsive Design
- Promotional Materials
- Completion Reports & Standard Evaluations
- Custom Branding (Logo & Institutional Photos)
- 3 Additional Registration Points
- Add & Edit Custom Content
- Customizable Evaluations & Surveys Advanced Reporting
- Designated Instructional Designer
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