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An Introductory Guide to Streamlining Administrative Processes With AI: A Micro-Credential for Classified Staff Success

$ 2,500.00

If you have any trouble registering, please contact us at 303-955-0415 or support@ieinfo.org.

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Overview

Generative AI is transforming higher education by streamlining workflows, enhancing service quality, and supporting administrative excellence. However, integrating these tools requires balancing efficiency with essential safeguards such as data privacy, ethical considerations, and maintaining confidentiality. This micro-credential series equips participants with the knowledge and strategies to effectively utilize AI tools while addressing challenges like bias, misinformation, and the protection of sensitive information. By understanding these nuances, professionals can create a secure and responsible environment that leverages AI’s potential to support institutional goals.

Participants will explore practical applications of AI to improve efficiency and service quality, including automating routine tasks, generating clear communications, and delivering personalized, responsive support for students and faculty. Through hands-on strategies, they will learn to streamline workflows, reduce human error, and ensure accessible resources while safeguarding sensitive data. This series provides actionable insights to help higher education professionals integrate AI-driven solutions that enhance productivity, foster engagement, and support overall institutional success.

Institutions can purchase one or many seats. Discounts available.

Outcomes

  • Enhanced Efficiency: Learn to automate routine tasks, streamline workflows, and reduce time spent on repetitive administrative processes.
  • Improved Data Security: Gain best practices for safeguarding sensitive student and institutional data when using AI systems.
  • Practical AI Integration: Acquire actionable strategies to incorporate AI tools into daily operations, improving overall productivity.
  • Ethical AI Usage: Understand and address ethical challenges like bias, misinformation, and transparency in generative AI.
  • Elevated Service Quality: Leverage AI to deliver personalized, timely support to students and faculty, fostering stronger engagement and satisfaction.
  • Simplified Communication: Master AI-driven tools to create clear, concise, and accessible materials for diverse audiences.
  • Increased Accuracy: Minimize human error through automated processes, ensuring consistent and reliable administrative outputs.
  • Strategic Problem-Solving: Build confidence in applying AI solutions to complex challenges, empowering institutions to meet growing demands effectively.

Workshops

  • Balancing AI Efficiency With Privacy: Streamlining Admin Processes While Protecting Sensitive Data

    Overview

    As generative AI becomes increasingly integrated into higher education, safeguarding sensitive student and faculty data is more critical than ever. While AI-driven tools offer immense opportunities to enhance efficiency and innovation, they also bring challenges related to data privacy, ethical usage, and maintaining confidentiality. Addressing these challenges is essential for institutions to create a responsible and secure educational environment.

    In this webinar, participants will learn best practices for securely inputting sensitive information into AI systems while maintaining strict privacy controls. They will also explore the ethical implications of generative AI, such as bias, misinformation, and transparency, and gain practical strategies to address these issues within their institutions. Additionally, participants will discover how to ensure AI-generated content complies with confidentiality requirements, protecting institutional data integrity in communications and documentation.

    Objectives

    • Implement data privacy best practices to protect sensitive information when using generative AI tools in higher education settings.
    • Identify and address ethical concerns such as bias, misinformation, and transparency to ensure responsible use of AI-generated content.
    • Apply confidentiality and security strategies when using generative AI for documentation and communications, safeguarding institutional data integrity.

    Presenter

    Jean Mandernach, Ph.D. Jean Mandernach, Ph.D.

  • Utilizing AI to Streamline Administrative Processes & Enhance Service Quality

    Overview

    Higher education institutions today face growing demands from students, faculty, and staff, all of whom expect responsive, personalized support. Managing a high volume of inquiries, ensuring clear communication, and making resources accessible can be overwhelming, even for the most dedicated teams. Generative AI provides an innovative solution, empowering institutions to streamline processes, improve service quality, and enhance both student and faculty experiences.

    By integrating AI, higher education professionals can deliver accurate, automated responses to common inquiries, significantly reducing response times while improving communication quality. AI also enables the creation of personalized messages tailored to individual needs, fostering stronger engagement and satisfaction. Furthermore, AI-driven tools can simplify complex academic materials, generating clear, concise summaries that ensure resources are accessible to students of all backgrounds. These AI-powered strategies will transform institutional support, enhancing both student success and operational efficiency.

    Objectives

    • Leverage AI tools to draft quick, accurate responses to frequently asked questions, reducing response times and improving communication in higher education environments.
    • Create personalized, AI-driven communications tailored to the unique needs of students, faculty, and staff, fostering stronger engagement and trust in support interactions.
    • Simplify complex academic resources using AI-generated summaries, making essential information more accessible and understandable for a diverse student population.

    Presenter

    Jean Mandernach, Ph.D. Jean Mandernach, Ph.D.

  • Maximize Your Time With AI: How To Streamline Workflows & Increase Overall Efficiency

    Overview

    Administrative tasks often consume valuable time and pull attention away from core responsibilities in higher education. With the rise of generative AI, there’s now an innovative way to handle these tasks efficiently. AI empowers higher ed professionals to automate routine communications, generate reports, and quickly summarize complex information, freeing up time for high-priority academic and administrative functions.

    As universities and colleges strive to improve productivity, manual administrative processes become significant bottlenecks. By incorporating AI tools, professionals can streamline workflows, reduce human error, and improve overall consistency in day-to-day operations. This leads to faster, more accurate, and less labor-intensive administrative processes.

    By the end of this webinar, you’ll have practical strategies for integrating AI into your administrative processes, helping you streamline workflows and increase overall efficiency within your institution.

    Objectives

    • Automate routine communications by leveraging AI to draft emails, memos, and other standard documents, streamlining workflows and reducing time spent on repetitive tasks.
    • Create customizable templates for reports, letters, and forms to save time and ensure consistency across institutional documents.
    • Summarize and synthesize complex information using AI tools to turn meeting notes, policies, and other lengthy documents into concise, actionable insights that can be applied immediately.

    Presenter

    Jean Mandernach, Ph.D. Jean Mandernach, Ph.D.

Presenter

Jean Mandernach, Ph.D.

Jean Mandernach, Ph.D.

Executive Director, Center for Innovation in Research on Teaching
Grand Canyon University

B. Jean Mandernach, Ph.D., is a Research Professor and Executive Director of the Center for Innovation in Research on Teaching at Grand Canyon University. Her research focuses on enhancing student learning in the online classroom through innovative instructional and assessment strategies. She explores approaches for maximizing student engagement, satisfaction, and learning efficiency while examining faculty development, evaluation models, teaching and learning analytics, and faculty workload considerations. Her additional interests include artificial intelligence, emergent instructional technology, and the perception and quality of online education. Jean is an active researcher, author, presenter, and consultant in online education. She holds a B.S. in comprehensive psychology from the University of Nebraska at Kearney, an M.S. in experimental psychology from Western Illinois University, and a Ph.D. in social psychology from the University of Nebraska at Lincoln.