Austin Community College (ACC), serving over 39,000 students across 11 campuses, faced significant challenges in onboarding new students efficiently. With rising enrollment and a decentralized orientation process, students often encountered long wait times—up to three weeks—to attend live orientation sessions, delaying their ability to register for classes. The previous model relied on in-person and Zoom sessions, which were time-consuming for staff and limited in capacity, making it difficult to support all incoming students effectively. Additionally, tracking student progress through the onboarding process was cumbersome, and there was no standardized way to ensure that students received consistent, comprehensive guidance before starting their coursework. With ACC’s rapid post-pandemic enrollment recovery, a scalable and streamlined solution was needed to meet student needs while alleviating staff workload.

To address these challenges, ACC implemented Go2Orientation, a fully online, on-demand orientation platform that allows students to access critical onboarding information at their convenience. The new system integrates Single Sign-On (SSO), enabling seamless tracking of student progress and eliminating the need for manual spreadsheet tracking. It also provides multi-language support, offering orientation content in Spanish, French, Chinese, Arabic, and Hindi to better serve ACC’s diverse student population. Additionally, the platform’s accessibility features ensure compliance with ADA standards, offering captioned videos and screen reader compatibility. By transitioning to Go2Orientation, ACC has drastically reduced orientation wait times, enabling students to complete the process immediately and move forward with advising and registration without delay. The transition also freed up 240 staff hours per week, allowing advisors to focus on one-on-one student support, improving application processing, and enhancing the overall student onboarding experience.