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Frequently Asked Questions
Webinar Questions
Registration
Q. How do I register for the webinar?
A. Registration can be done completely online using a PO, check or credit card. To register, click here and add the webinar to your cart. Then complete the online form, and you will be emailed a receipt upon completion of registration. If you have any questions or do not want to register online, please call us at 303-775-6004.
Q. What are my payment options?
A. You may pay with a credit card (Visa, MasterCard, Discover), check or purchase order, all of which are completed using the online registration form.
Q. What if I do not know my PO number?
A. You can just enter "0" when registering.
Q. How many people can view the live presentation?
A. As many people as you can fit in your office, conference room or wherever you are connecting from.
Your registration provides access to the webinar on a single telephone line and a single computer. There is no limit to how many people can participate in the webinar with you, as long as they are in the same room and everyone is viewing the presentation from a single computer. We encourage you to invite as many employees as the room will hold. You will need to have proper speakers in order for a large group to view the presentation.
If you plan to have people participating from multiple locations with different connections, a separate registration is required for each location.
Q. I'm unable to attend the live webinar. Do you offer a recording or 'playback' option?
A. All of our webinars are recorded and will be available for viewing. Simply purchase the webinar, and we will email you a link to the presentation which will be available indefinitely.
A webinar recording provides you with:
- access to an on-demand viewing of the webinar recording for one year (including all of the Q&A sessions).
- the ability to pause, rewind, or replay portions that you find particularly valuable
- the ability to share the event with anyone else in your organization.
Webinar recordings are a great way to benefit from a webinar without the time constraints of a live event, and can be a very cost-effective way to educate multiple people within your institution at their convenience.
Q. When can I expect instructions on how to attend the webinar that I've signed up for?
A. When you order online, you will get an automatic confirmation e-mail within 15-20 minutes. Another e-mail that contains instructions to log into the event will be sent to you approximately one week prior to the event. A follow-up e-mail that contains a direct link to download the recorded presentation will be emailed to you 1-2 days following the live event. Both e-mails will be sent to the e-mail address that was submitted during the registration process. If you do not receive instructional emails, please email us at val@ieinfo.org or call us at 303-775-6004.
Q. What is your cancellation policy?
A. 30 days prior: Full refund
14 days prior: $100 processing fee
Less than 14 days: Credit towards another IE event
Technical Requirements
Q. Do I need any special equipment to connect to a webinar?
A. Connecting to a webinar is easy!
All you need is a computer with an internet connection, and possibly a phone line. You have the option of streaming your sound over your computer speakers or dialing in.
Specifically, you will need:
Review the minimum system requirements for installing Training Manager for Windows:
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Microsoft Windows 98, ME (Millennium Edition), XP, NT, or 2000
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Intel Pentium based or faster processor*
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64MB RAM (256MB recommended)
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Microsoft Internet Explorer 5 or 6, Mozilla 1.6, or Netscape 4.7 or 7.x
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JavaScript and cookies enabled in the browser
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56K or faster Internet connection
If you have any technical questions, please do not hesitate to contact WebEx directly at
1-866-229-3239 and mention you are joining an Innovative Educators event.
Q. What is contained in my instruction e-mail?
A. Your e-mail confirmation is very important. It provides the following information:
· The phone number and passcode to connect to the audio portion
· Instructions and passcode to enter the online portion of the webinar
· Provides the web link to configure and test the online connection
· Verifies the date and time of the webinar
Participants are encouraged to save and print out a copy of the instruction e-mail to refer to on the day of the webinar.
Q. What time does the webinar begin?
A. The start time varies for specific webinars. Refer to the confirmation e-mail or the webinar web page for the specific start time.
Q. What if I have problems on the day of the webinar?
A. You will have access to a help link for instant service during the presentation or you can call 1.877.295.0100 or 1.781.438.6611 (International) for immediate assistance.
Q. Will I need to download slides prior to the event?
A. You have the option to download the slides several hours prior to the event; however, it is not necessary. The slides will be visible during the online portion of the event, and require no extra action on the part of the participant. If you choose to download the slides beforehand, you are welcome to print out copies for everyone who will be participating in the webinar from your location. Slides will also be available to download and refer to after the event.
Q. Will I be able to ask questions during the event?
A. Of course! Unlike a traditional conference call, Innovative Educators’ webinars are interactive presentations.
To enhance audio quality and reduce background noise, the phones will be muted while the speakers give their presentation. During this time, you can use the Chat Box in the online interface to pose questions and comments for panelists to address. The speaker will then pause about every 25 minutes to address questions. We will also mail out all of the questions and answers following the live presentation.
Recording
Q. What is the difference between a Webinar and a Webinar Recording?
A. A Webinar is a live, interactive event. The Webinar Recording is the recording of the original live event.
Benefits of Innovative Educators’ Webinar Recordings:
- Share the presentation with other staff members
- Pause presentation for convenient viewing
- Review the presentation after the live event
Q. How do I view a Webinar recording?
A. Once you place an order for a webinar recording, you will receive an e-mail that contains a link to that recording and a unique password. You can play a recording on a Web page simply by clicking the link provided.
Q. If I have a question not covered here, who should I ask?
A. Please feel free to email or call us with any questions:
Erin Hoag, erin@ieinfo.org, 720-581-1516
Pamela Ranallo, pam@ieinfo.org, 303-803-3493
Accomodations
Reasonable accommodations will be provided upon request. If you require special accommodations, please call 303-775-6004 at least 2 weeks prior to the event.
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