Frequently Asked Questions
Registration
Q. How do I register for a webinar?
A. Registration can be done completely online using a PO, check or credit card. To register, click here and add the webinar to your cart. Then complete the online form, and you will be emailed a receipt upon completion of your registration. If you do not want to register online, there is a paper-based registration form on each webinar page. Simply print the form, complete the information, and email it as an attachment or fax it to 866-508-0860. If you have any questions, please call Val at 303-775-6004.
Q. What are my payment options?
A. You may pay with a credit card (Visa, MasterCard, Discover), check or purchase order, all of which are completed using the online registration form. Payment is not required prior to the live event but is greatly appreciated.
Q. What if I do not know my PO number?
A. You can just enter "0" when registering.
Q. How many people can view the live presentation?
A. As many people as you can fit in your office, conference room or wherever you are viewing the event, as the registration is for one site connection. Your registration provides access to the webinar on a single telephone line and a single computer. There is no limit to how many people can participate in the webinar with you, as long as they are in the same room and everyone is viewing the presentation from a single computer. We encourage you to invite as many employees as the room will hold. You will want to have speakers in order for a large group to hear the presentation.
If you plan to have people participating from multiple locations with different connections, a separate registration is required for each location and there is a seriously discounted price for additional site connections.
Q. I'm unable to attend the live webinar. Do you offer a recording or 'playback' option?
A. All of our webinars are recorded. Approximately one week after the conclusion of the webinar, you will receive a link to the recording which is good for institutional access for one year and can be forwarded to all faculty and staff for viewing anytime, anywhere.
A webinar recording provides you with:
- institutional access to the webinar recording for one year, including all of the Q&A sessions
(unlimited number of viewings by all faculty and staff)
- the ability to pause, rewind, or replay portions that you find particularly valuable
- the ability to share the event with anyone and everyone in your organization
Webinar recordings are a great way to benefit from a webinar without the time constraints of a live event, and is a cost-effective way to provide your entire faculty and staff with a variety of professional development opportunities for one low price!
Q. When can I expect instructions on how to attend the webinar that I've signed up for?
A. When you order online, you will get an automatic confirmation email within 15-20 minutes. Another email that contains instructions to log into the event will be sent to you approximately one week prior to the event. A third email will be sent to you a day before the live event that contains the login instructions again and also includes a direct link to the powerpoint and any other handouts that will be used during the presentation. All communications will be sent to the email address that was submitted during the registration process. If you do not receive instructional emails, please contact us at val@ieinfo.org or at 303-775-6004.
Q. What is your cancellation policy?
A. 30 days prior: Full refund
14 days prior: $100 processing fee
Less than 14 days: Credit towards another IE event
Technical Requirements
Q. Do I need any special equipment to connect to a webinar?
A. Connecting to a webinar is easy!
All you need is a computer with an internet connection, and possibly a phone line (an LCD projector and computer speakers are required if a large group is viewing the presentation). You have the option of streaming your sound over your computer speakers or calling in over the phone.
Specifically, you will need:
Q. What is contained in my instruction e-mail?
A. The instructional e-mail is very important. It provides the following information:
- The phone number and passcode to connect to the audio
- Instructions and passcode to enter the online portion of the webinar
- Provides the web link to configure and test the online connection
- Verifies the date and time of the webinar- And the final email contains a link to the powerpoint so that you can make handouts
Participants are encouraged to save and print out a copy of the instruction e-mail to refer to on the day of the webinar.
Q. What time does the webinar begin?
A. The start time varies for each webinar. Refer to the instructional e-mail or the webinar web page for the specific start time. All times listed on our website are Eastern time.
Q. What if I have problems on the day of the webinar?
A. You will have access to a help link for instant service during the presentation or you can call 1.877.295.0100 or 1.781.438.6611 (International) for immediate assistance.
Q. Will I need to download slides prior to the event?
A. You have the option to download the slides several hours prior to the event; however, it is not necessary. The slides will be visible during the online portion of the event, and require no extra action on the part of the participant. If you choose to download the slides beforehand, you are welcome to print out copies for everyone who will be participating in the webinar from your location. Slides will also be available to download and refer to after the event.
Q. Will I be able to ask questions during the event?
A. Of course! Unlike a traditional conference call, Innovative Educators' webinars are interactive presentations.
To enhance audio quality and reduce background noise, the phones will be muted while the speakers give their presentation. During this time, you can use the Chat Box in the online interface to pose questions and comments for panelists to address. The speaker will then pause about every 25 minutes to address questions. We will also email a summary of all of the questions and answers following the live presentation.
Recording
Q. What is the difference between a Webinar and a Webinar Recording?
A. A Webinar is a live, interactive event. The Webinar Recording is the recording of the original live event.
Benefits of Innovative Educators' Webinar Recordings:
- Share the presentation with other staff members
- Pause presentation for convenient viewing
- Review the presentation after the live event
Q. How do I view a Webinar recording?
A. Once you place an order for a webinar, you will receive an e-mail that contains a link to that recording and a unique password. You can play a recording on a your computer simply by clicking the link provided.
Q. If I have a question that is not covered here, who should I ask?
A. Please feel free to email or call us with any questions:
Kristen Seldon, Kristen@ieinfo.org, 303-775-6004
Q. How much does a webinar cost?
A. Our standard pricing, which includes institutional access to the recording for one year, is as follows:
Single webinar: $345 (including flexible date webinars)
2-part workshop: $545
3-part workshop: $750
The price includes:
- one live site connection (unlimited amount of participants)
- institutional access to the recording for one year (unlimited number of viewings by all faculty and staff)
- implementation guide and evaluation form
We also have package pricing available for multiple webinar purchases.
Our most popular package price is 3 for $750. You may choose any of our webinars or On-Demand training sessions that are priced $345 (If you want to select a product that costs $545, it would count as two of the three). If you want to take advantage of this package deal, but you do not knowwhat future title/s you want to select, simply contact Val Kisiel at val@ieinfo.org.
Please see any webinar page for detailed explanation of our package pricing.
If you would like to access the webinar from multiple locations at your institution/campus, we do provide additional site connections for $150 per additional site. If you need to purchase an additional site connection, please contact Val at val@ieinfo.org or 303-775-6004.
Q. Where do I send payment?
A. Please mail payment, registrations and PO's to our new mailing address:
Innovative Educators
c/o Erin Hoag
3277 Carbon PL
Boulder, CO 80301
If you have any questions regarding payment, please email Erin Hoag at erin@ieinfo.org or call 720-581-1516.
Reasonable accommodations will be provided upon request. If you require special accommodations, please call 303-775-6004 at least 2 weeks prior to the event.
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