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Frequently Asked Questions
- Webinar Questions
- Conference Questions
Webinar Questions
Registration
Q. How do I register for the webinar?
A. Registration is completely online. To register, click here and add the webinar to your cart. Then, complete the online form and you will be mailed a receipt upon registration. If you have any questions or do not want to register online, please call us at 303-775-6004.
Q. How many people can view the live presentation?
A. As many people as can fit in your office or conference room or wherever you are connecting from.
Your registration provides access to the webinar on a single telephone line and a single connection to the online portion. There is no limit to how many people can participate in the webinar with you, as long as they are using the same connection and phone line that you are. We encourage you to invite as many employees as the room will hold. You will need to have proper speakers in order for a large group to view the presentation.
If you plan to have people participating from multiple locations with different connections, a separate registration is required for each location.
Q. I'm unable to attend the live webinar. Do you offer a recording or 'playback' option?
A. Even if you cannot attend one of our live webinars, you can still watch and benefit from the event by viewing the recording. All of our webinars are recorded and will be available for viewing 30 days after the date of the original broadcast. We will then make the recording available on CD for purchase.
A webinar recording provides you with:
- 30 days of unlimited access to an on-demand viewing of the webinar recording (including all of the Q&A sessions).
- the ability to pause, rewind, or replay portions that you find particularly valuable
- the ability to share the event with anyone else in your organization.
Webinar recordings are a great way to benefit from a webinar without the time constraints of a live event, and can be a very cost-effective way to educate multiple people within your institution at their convenience.
Q. What are my payment options?
A. You may pay with a credit card (Visa, MasterCard, Discover), check or purchase order, all of which are completed using the online registrationform.
Q. When can I expect instructions on how to attend the webinar that I've signed up for?
A. When you order online, you will get an automatic confirmation e-mail within 15-20 minutes. Another e-mail that contains instructions to log into the event will be sent to you about 10 days prior to the event. A follow-up e-mail that contains a direct link to download the recorded presentation will be emailed to you 1-2 days following the live event. Both e-mails will be sent to the e-mail address that was submitted during the registration process. If you do not receive instructional emails, please email us at val@ieinfo.org or call us at 303-775-6004.
Technical Requirements
Q. Do I need any special equipment to connect to a webinar?
A. Connecting to a webinar is easy!
All you need is a computer with an internet connection, and a phone line.
Specifically, you will need:
Review the minimum system requirements for installing Event Manager for Windows:
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Microsoft Windows 98, ME (Millennium Edition), XP, NT, or 2000
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Intel Pentium based or faster processor*
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64MB RAM (256MB recommended)
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Microsoft Internet Explorer 5 or 6, Mozilla 1.6, or Netscape 4.7 or 7.x
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JavaScript and cookies enabled in the browser
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56K or faster Internet connection
If you have any technical questions, please do not hesitate to contact WebEx directly at
1-866-229-3239 and mention you are joining an Innovative Educators event.
Q. What is contained in my instruction e-mail?
A. Your e-mail confirmation is very important. It provides the following information:
· The phone number and passcode to connect to the audio portion
· Instructions and passcode to enter the online portion of the webinar
· Provides the web link to configure and test the online connection
· Verifies the date and time of the webinar
Participants are encouraged to save and print out a copy of the instruction e-mail to refer to on the day of the webinar.
Q. What time does the webinar begin?
A. The start time varies for specific webinars. Refer to the confirmation e-mail or the webinar web page for the specific start time.
Q. What if I have problems on the day of the webinar?
A. You will have access to a help link for instant service during the presentation or you can call 1.877.295.0100 or 1.781.438.6611 (International) for immediate assistance.
Q. Will I need to download slides prior to the event?
A. You have the option to download the slides several hours prior to the event; however, it is not necessary. The slides will be visible during the online portion of the event, and require no extra action on the part of the participant.
If you choose to download the slides beforehand, you are welcome to print out copies for everyone who will be participating in the webinar from your location. Slides will also be available to download and refer to after the event.
Q. Will I be able to ask questions during the event?
A. Of course! Unlike a traditional conference call, Innovative Educators’ webinars are interactive presentations.
To enhance audio quality and reduce background noise, the phones will be muted while the speakers give their presentation. During this time, you can use the Chat Box in the online interface to pose questions and comments for panelists to address. The speaker will then pause about every 25 minutes to address questions. We will also mail out all of the questions and answers following the live presentation.
Recording
Q. What is the difference between a Webinar and a Webinar Recording?
A. A Webinar is a live, interactive event. The Webinar Recording is the recording of the original live event.
Benefits of Innovative Educators’ Webinar Recordings:
- Share the presentation with other staff members
- Pause presentation for convenient viewing
- Review the presentation after the live event
Q. How do I view a Webinar recording?
A. Once you place an order for a webinar recording, you will receive an e-mail that contains a link to that recording and a unique password. You can play a recording on a Web page simply by clicking the link provided.
You will need to download the Netspoke player and then you can view the presentation using either Windows Media Player or Real Player.
Q. What are the technical requirements to view a Webinar recording?
A.
- A Java-enabled web browser
- An internet connection of 28.8 kbps or higher.
- A Windows PC or Apple Mac OS X or higher
- The Netspoke Player (link available in the email)
- Windows Media Player or Real Player
Conferences
Registration, Payment and Cancellation
Q. How do I register for a conference?
A. Registration is completely online. From our homepage, click on conference title and add the conference to your cart. Then, complete the online form and a receipt will be emailed to you immediately. If you have any questions or do not want to register online, please call us at 303-775-6004.
Q. How do I register someone else for the conference?
A. Simply put the name of the person who will attend in the attendee field.
Q. What are my payment options?
A. You may pay with a credit card (Visa, MasterCard, Discover), check or purchase order.
Q. What is the cost for registration?
A. The registration fee and payment deadline are listed on the individual conference page. Click here for the list of conferences.
Q. Do you offer a discount if more than one employee from an institution attends the conference?
A. Yes.
Register 3 participants and the 4th registration is free!
**this discount is in addition to the Early Bird Discount if you register by the deadline**
Register your first 3 participants and then contact Valerie Kisiel for details on how to receive the 4th free.
Q. What do I do if I have to cancel my registration?
A. Submit an e-mailto us. All cancellations must be received in writing prior to the stated cancellation date (posted on each individual event page) and will be subject to a $100 processing fee per registrant. Registrants who cancel after the stated date will not be eligible for a refund. However, you may transfer your registration to another individual without penalty. In case of conference cancellation, Innovative Educators’ liability is limited to refund of the conference registration fee only.
Travel and Accommodations All details regarding travel and accommodations are listed on each individual conference page. Click here for the list of conferences.
 At the ConferenceQ. What should I wear to the conference?
A. Dress is casual at Innovative Educators’ conferences.
Q. When do I get my conference packet?
A. You will pick up your conference packet at the conference registration table when you register. Registration table hours are listed on each individual conference page. Click here for the list of conferences.
Q. What meals are included in the conference registration?
A. Breakfast and lunch are provided daily. (If the conference ends at 12:00pm, lunch is not provided.) Innovative Educators also provides several snacks and refreshment breaks daily.
Q. Will I be able to get vegetarian meals?
A. If you would like vegetarian meals or if you have special dietary requirements, please contact us.
Q. Will I receive a list of all attendees and their contact information?
A. Yes, we will distribute a list of all attendees and their contact information at the conference. How To Get the Most Out of the Conference
Q: Will I be able to spend time with the speakers?
A: Given the relatively small size of our conferences, you will have the opportunity to ask presenters specific questions.
Q. Can I take notes with a laptop?
A. Some conferences discourage this because the noise can be distracting. We leave it to the discretion of the presenter(s).
Q. If I have a question not covered here, who should I ask?
A. Please feel free to email or call us with any questions:
Erin Hoag, erin@ieinfo.org, 720-581-1516
Pamela Ranallo, pam@ieinfo.org, 303-803-3493
Valerie Kisiel, val@ieinfo.org, 303-775-6004
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