Retaining Online Students: A Student Affairs & Faculty Perspective

On-Demand Training

$ 425.00

The registration fee includes institutional access to the recording for one year.
Register by fax or mail

A case study from Rio Salado Community College, a large online college, will present best practices for promoting retention in an online learning environment. The Faculty perspective session will highlight the innovative use of data to identify students who may need additional support. The use of predictive modeling analytics and how it can convert this data into action by identifying learners with the highest risk of attrition and the circumstances affecting their success will be discussed. Presenters will show how you can use this data to design a corresponding communication campaign and develop other relevant instructor strategies for retaining and reaching online students.

The second part of this presentation will discuss the Student Affairs perspective and will highlight the use of an innovative virtual student union called the RioLounge. Participants will also see how Rio Salado College uses online orientation to improve student retention and success. Finally, information will be provided on how CRM technology can be leveraged to encourage persistence.

Part 1:
  • Faculty best practices that promote online student retention
  • How data and predictive modeling can be leveraged to promote student success
  • How to design a communication campaign that reaches students who are struggling
  • How to make it a collaborative approach with student support systems
Part 2:
  • Student Affairs best practices that promote online student retention
  • How an online orientation can support persistence and retention
  • The value of social networking in an online community college environment
  • Leveraging CRM technology to connect with online learners
  • Vice Presidents
  • Academic Deans
  • Enrollment Managers
  • Admissions Officers
  • Marketing Professionals
  • Retention Personnel
  • Student Service Providers
  • Enrollment Management Committee Members
  • Faculty Members

Kevin Bilder, M.Ed., serves as Dean of Enrollment Management and Student Affairs for Rio Salado College, the largest in terms of headcount of the ten Maricopa Community Colleges in metropolitan Phoenix, and one of the largest public online community colleges in the nation. Rio Salado serves approximately 65,000 students annually, including more than 44,000 online students.

Kevin was appointed to his dean position in August 2014 after serving as the colleges Interim Dean of Enrollment Management. He has been part of the Rio Salado team since 2000 and most recently held positions of: Associate Dean of Enrollment Management and Student Affairs, Initiative Leader of the Integrated Marketing, Outreach, Recruitment and Retention (IMOR2) project, Director of Institutional Advancement, Director of Marketing and Public Relations, Coordinator of Marketing and Public Relations, Media Buyer, and Manager of Media and Traffic. Kevin holds a Bachelor of Science in Sociology from Arizona State University and a Masters of Education in Educational Leadership from Northern Arizona University.

In his current role, Kevin plans, organizes, and directs the enrollment management and retention aspects of the Division of Student Affairs. He oversees the areas of: Academic Advisement, ACE Puente/Hoop of Learning, Disability Services and Resources, Institutional Advancement (Marketing, Advertising, Media and Social Relations, College Copy Center, Outreach, Recruitment, and Web Development), International Education, Military Advisement, Veterans Affairs, Phi Theta Kappa National Honor Society, and Student Life. In addition, he serves as a member of the Student Affairs Leadership team, as the chair of commencement and the co-chair of the enrollment management committee.


Shannon McCarty is the Dean of Instruction and Academic Affairs at Rio Salado College. Prior to her role as the Dean, she served as the Faculty Chair for the Physical Sciences Department. She held this position for 8 years. A personal initiative and interest of Shannons is predictive analytics. Partnering and working closely with the Institutional Research Department, Shannon led the predictive analytics initiative, RioPACE, at the College. Rio Salado College has been using predictive analytics and interventions for over 6 years. Currently, the initiatives are part of a Next Generation Learning Grant focused on student retention and success. She holds a BA in Biology from the University of Arizona, an MA in Educational Leadership from Arizona State University and a Ph.D. in Professional Studies from Capella University.

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Value Added: When you purchase an online training, you also receive a campus-wide access license to the recording for one year. Faculty and staff can access it as often as they like from any location.

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Flexible Training:

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In-Service Training: Plan an in-service around a live webinar or schedule a day and time to show the recording in a lecture hall or large conference room and invite faculty and staff to brainstorm and discuss implications for your institution.

Online Faculty and Staff Learning Communities: Distribute the recording to faculty and staff so they can watch anytime, anywhere.

Staff Recognition: Develop a program around the webinar with monthly themes and recognize the staff members that implement the best idea related to the theme.

Team-Building: Utilize these trainings to develop cross-functional and cross-discipline teams to foster collegiality.

New Employee Training: Include the online training as part of your new employee training program to ensure consistency.

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