Retaining Online Students: A Student Affairs & Faculty Perspective

On-Demand Training

$ 425.00

The registration fee includes institutional access to the recording for one year.
Register by fax or mail

A case study from Rio Salado Community College, a large online college, will present best practices for promoting retention in an online learning environment. The Faculty perspective session will highlight the innovative use of data to identify students who may need additional support. The use of predictive modeling analytics and how it can convert this data into action by identifying learners with the highest risk of attrition and the circumstances affecting their success will be discussed. Presenters will show how you can use this data to design a corresponding communication campaign and develop other relevant instructor strategies for retaining and reaching online students.

The second part of this presentation will discuss the Student Affairs perspective and will highlight the use of an innovative virtual student union called the RioLounge. Participants will also see how Rio Salado College uses online orientation to improve student retention and success. Finally, information will be provided on how CRM technology can be leveraged to encourage persistence.

Part 1:
  • Faculty best practices that promote online student retention
  • How data and predictive modeling can be leveraged to promote student success
  • How to design a communication campaign that reaches students who are struggling
  • How to make it a collaborative approach with student support systems
Part 2:
  • Student Affairs best practices that promote online student retention
  • How an online orientation can support persistence and retention
  • The value of social networking in an online community college environment
  • Leveraging CRM technology to connect with online learners
  • Vice Presidents
  • Academic Deans
  • Enrollment Managers
  • Admissions Officers
  • Marketing Professionals
  • Retention Personnel
  • Student Service Providers
  • Enrollment Management Committee Members
  • Faculty Members

Kevin Bilder, M.Ed., serves as Dean of Enrollment Management and Student Affairs for Rio Salado College, the largest in terms of headcount of the ten Maricopa Community Colleges in metropolitan Phoenix, and one of the largest public online community colleges in the nation. Rio Salado serves approximately 65,000 students annually, including more than 44,000 online students.

Kevin was appointed to his dean position in August 2014 after serving as the colleges Interim Dean of Enrollment Management. He has been part of the Rio Salado team since 2000 and most recently held positions of: Associate Dean of Enrollment Management and Student Affairs, Initiative Leader of the Integrated Marketing, Outreach, Recruitment and Retention (IMOR2) project, Director of Institutional Advancement, Director of Marketing and Public Relations, Coordinator of Marketing and Public Relations, Media Buyer, and Manager of Media and Traffic. Kevin holds a Bachelor of Science in Sociology from Arizona State University and a Masters of Education in Educational Leadership from Northern Arizona University.

In his current role, Kevin plans, organizes, and directs the enrollment management and retention aspects of the Division of Student Affairs. He oversees the areas of: Academic Advisement, ACE Puente/Hoop of Learning, Disability Services and Resources, Institutional Advancement (Marketing, Advertising, Media and Social Relations, College Copy Center, Outreach, Recruitment, and Web Development), International Education, Military Advisement, Veterans Affairs, Phi Theta Kappa National Honor Society, and Student Life. In addition, he serves as a member of the Student Affairs Leadership team, as the chair of commencement and the co-chair of the enrollment management committee.

Shannon McCarty is the Dean of Instruction and Academic Affairs at Rio Salado College. Prior to her role as the Dean, she served as the Faculty Chair for the Physical Sciences Department. She held this position for 8 years. A personal initiative and interest of Shannons is predictive analytics. Partnering and working closely with the Institutional Research Department, Shannon led the predictive analytics initiative, RioPACE, at the College. Rio Salado College has been using predictive analytics and interventions for over 6 years. Currently, the initiatives are part of a Next Generation Learning Grant focused on student retention and success. She holds a BA in Biology from the University of Arizona, an MA in Educational Leadership from Arizona State University and a Ph.D. in Professional Studies from Capella University.

What is a live webinar?

A live webinar is an interactive online training. Participants can communicate with the presenter(s) during the event via a live chat feature.

What is an on-demand webinar and how do I get access?

An on-demand training is a previously recorded webinar available online for faculty and staff to access anytime, anywhere. You can register for on-demand trainings at any time. You typically receive a link to the recording and handouts within 24 hours of registration.

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Webinars can be 30, 45, 60, 90 or 120 minutes. Please check the webinar page for the exact timeframe.

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How do I request accommodations?

For captioning, please contact us 7 days in advance. 303.955.0415 or

When do I register?

You can register at any time, even the morning of the live event. If the live event has occurred, you can purchase the on-demand training (recording) of the session. You can register for on-demand trainings at any time.

What is the process for attending a live event?

The process is as follows:

  • We email participants login instructions approximately 1 week prior to the live event.
  • We email participants a link to the PowerPoint (.pdf) and any additional handouts approximately 1-2 days prior to the live event. Participants can make copies for attendees if desired.
  • We give a courtesy reminder call the day before the live event.
  • On the day of the live event, participants can login 30 minutes prior to the start time. Once logged in, participants can see the PowerPoint slides, ask questions, and make comments via the chat feature.
  • We email participants a link to the recording the Monday following the live event.
Is there a recording available? And how long is the recording good for?

Approximately one week after the conclusion of the live webinar, participants will receive a link to the recording which can be forwarded to all faculty and staff for viewing anytime, anywhere. The recording is a campus access license and is available for one year from the date of the live event.

What are the technical requirements?

Innovative Educators uses WebEx as its web conferencing provider. If you have not previously attended a WebEx event, please Join a Test Meeting to make sure your computer is compatible with WebEx. Be sure to complete this test prior to the live event. System Requirements - Webex System Requirements

What equipment is required?

For individual or small group viewing, a computer with a reliable Internet connection and audio capabilities are all that’s needed. For large group presentations, we recommend a computer with a reliable Internet connection and speakers, as well as an LCD projector. Participants can call in via phone if they are having trouble retrieving the audio over the computer. Please be sure to reserve a meeting room prior to the live event that can accommodate these requirements as well as your attendees. You should reserve the room 30 minutes prior to the webinar start time and you may want to allow at least 15-30 minutes after the webinar for discussion.

How much does a live webinar or on-demand training cost?

1 Training (Live Webinar or On-Demand Training) - $425 Unlimited connections, campus-wide access license to the recording for one year.

Package Pricing

  • 2 Trainings - $645 Unlimited connections, recording for one year (campus-wide access)
  • 3 Trainings - $900 Unlimited connections, recording for one year (campus-wide access)
  • 6 Trainings - $1500 Unlimited connections, recording for one year (campus-wide access)
What type of payment do you accept?

You may pay with a credit card (MasterCard or Visa), PO, check, or electronic transfer of funds. You can email us (, call 303-955-0415 or fax 1.866.508.0860.

Where do I send payment?

Please mail checks and POs to our mailing address:
Innovative Educators
3277 Carbon Place
Boulder, CO 80301

What is your cancellation policy?

Below is a breakdown of our cancellation policy.

  • 30 days prior: Full refund
  • 14 days prior: $100 processing fee
  • Fewer than 14 days: Credit toward another IE event. Please note that registration for the live webinar includes access to the recording which you can share, as it is a campus access license. We email the recording the Monday following the live event. For questions, please email us or call 303.955.0415.
What are the benefits of online training?

Cost-Effective: No travel required. Online Training is an innovative way to provide your entire faculty and staff with a variety of professional development opportunities for one low price! The more you train the more you save, as the registration fee is per institution, not per person.

Easy: You will receive a detailed list of instructions via email. If you run into any problems, we're always here to help.

Practical: Our training sessions focus on the most critical and relevant issues facing educators today. Our primary goal is to provide participants with the information, training, and skills necessary to immediately implement positive change at their institutions.

Top-Notch Presenters: Our presenters are subject matter experts and recognized in their field.

Value Added: When you purchase an online training, you also receive a campus-wide access license to the recording for one year. Faculty and staff can access it as often as they like from any location.

Satisfaction Guaranteed: Our online training is 100% guaranteed. If you are not satisfied, we will give you a credit for a future webinar or on-demand training of your choice (of equal or lesser value).

How can we use these trainings?

Flexible Training:

  • Live: Promote and attend a live webinar and debrief immediately following.
  • Hybrid: Distribute the recording to all faculty and staff at the beginning of each month and plan a discussion session at the end of the month to determine how you will implement the strategies presented.
  • On-Demand: Distribute the recording to faculty and staff so they can watch anytime, anywhere.

In-Service Training: Plan an in-service around a live webinar or schedule a day and time to show the recording in a lecture hall or large conference room and invite faculty and staff to brainstorm and discuss implications for your institution.

Online Faculty and Staff Learning Communities: Distribute the recording to faculty and staff so they can watch anytime, anywhere.

Staff Recognition: Develop a program around the webinar with monthly themes and recognize the staff members that implement the best idea related to the theme.

Team-Building: Utilize these trainings to develop cross-functional and cross-discipline teams to foster collegiality.

New Employee Training: Include the online training as part of your new employee training program to ensure consistency.

Implementation and Follow-Up: Use the guide and evaluation materials provided by Innovative Educators to plan, implement, and track your progress.