Researching, Implementing & Assessing Online Student Services

How To Work With Vendors To Provide Equitable & Essential Services


Day 1: Monday October 29 ~ 11:00am-4:45pm (Eastern)
Day 2: Tuesday October 30 ~ 11:00am-4:45pm (Eastern)

$ 0.00

Free 2-Day Virtual Conference

Can't make the live event? Registration includes institutional access to the recording for one year.

Innovative Educators is excited to announce the first virtual conference focused solely on Online Student Services. This 2-day event will address the challenges Student Services/Affairs Professionals face when trying to research, implement, and assess online student services. The conference will consist of 16 sessions: 8 focused on how to work with vendors and 8 case studies from online student services vendors.   

Why Does This Matter?
As technology takes over our classrooms and the expectations of our students to access help virtually becomes the norm, there is no question that online student services will dominate the future of delivering support to students. However, the need to provide online support services has often times taken a backseat to course delivery. We are all familiar with the numerous learning management systems (LMS) our colleges have implemented to enable students to access online classes and course materials 24/7. Yet we struggle with providing the support services students need to be successful in these classes. How do we close this gap and provide accessible, reliable, and timely support to students when they need it?


The process of finding the best services, connecting with vendors, and obtaining the data needed for program reviews can be a daunting task. What services do our students really need? Which vendors provide state-of-the-art programs? How do I know what’s best for our campus? How do I implement without significantly impacting IT? How long will this take to implement? How do I make informed decisions about which services to keep? Who is going to manage this? How will I get the budget to make this happen? This 2 day conference will walk you through the 8 critical steps of selecting and implementing the best online student services for your campus. The presentations include:

  • Conducting Needs Assessment
  • Scheduling, Coordinating and Assessing Vendor Demos
  • Working with IT
  • Contracts, Negotiations & Budgeting
  • Evaluating ADA Compliance
  • Implementation Strategies
  • Managing Online Student Services
  • Assessing Online Student Services

Streamlining the admissions/onboarding processes, implementing mobile apps and online support tools for ongoing support, and even adding telemedicine is all possible with the right vendor and know-how to make it happen. If you are concerned with increasing dropout rates, staying competitive, and meeting student expectations, this conference will help you identify solutions that your students need and walk you through the process of successfully rolling them out on your campus.

  • Discuss best practices for the following stages of student services implementation & assessment:
    • Conducting a needs assessment
    • Scheduling vendor demos
    • Working with IT
    • Contracts, Negotiations & Budgeting
    • ADA Compliance
    • Implementation
    • Management
    • Assessment
  • Identify strategies for working with vendors to implement virtual student support services
  • Learn about the latest online student services solutions
  • Hear case studies from colleges about online student services solutions
  • Discuss lessons learned and share strategies for improving online student services delivery
  • 11:00-11:30am
    Conducting An Online Student Services Needs Assessment
  • 11:45am – 12:15pm
    Online Student Services Case Study: Vendor
  • 12:30 – 1:00pm
    Scheduling, Coordinating and Assessing Vendor Demos
  • 1:15-1:45pm
    Online Student Services Case Study: Vendor
  • 2:00- 2:30pm
    Working with IT To Implement Online Student Services
  • 2:45 – 3:15pm
    Online Student Services Case Study: Vendor
  • 3:30-4:00pm
    Contracts, Negotiations & Payment
  • 4:15-4:45pm
    Online Student Services Case Study: Vendor
  • 11:00-11:30am
    Evaluating ADA Compliance: VPAT, Accessibility Statement, Testing
  • 11:45am – 12:15pm
    Online Student Services Case Study: Vendor
  • 12:30 – 1:00pm
    Implementing Online Student Services: How To Create a Successful Launch
  • 1:15-1:45pm
    Online Student Services Case Study: Vendor
  • 2:00- 2:30pm
    Managing Online Student Services: Staffing, Resources, Upgrades
  • 2:45 – 3:15pm
    Online Student Services Case Study: Vendor
  • 3:30-4:00pm
    Assessing Online Student Services: How Do You Measure Success
  • 4:15-4:45pm
    Online Student Services Case Study: Vendor

Day 1 Agenda: Monday, October 29 ~ 2018 (All times are Eastern Standard Time)

Speaker: Chico Garcia - Scheduling, Coordinating & Evaluating Vendor Demos (12:30-1:00pm)

Overview

Front Range Community College has utilized “Demo Days” for 4 online tools: Online Orientation, Online Proctoring, Virtual Tours, and Online Tutoring. In this session, we will present a framework for creating your Demo Day, from initial research to scheduling, to preparing questions and setting evaluation criteria based on your needs.  We will also discuss committee make-up and how best to prepare your committee for Demo Day.  Join us for this brief presentation on how you can create your own Demo Day to select the best vendor/product to serve your students.

Objectives

  • Learn how to identify, prioritize and communicate your needs in a clear & effective manner
  • Examine what makes for an effective committee
  • Discover how one school created a successful demo day
  • Discuss methods for creating effective evaluation criteria

Speaker: Harry Cole - Working With IT To Implement Online Student Services (2:00-2:30pm)

Overview

Managing a project that involves IT and third-party vendors can be difficult, especially when the project manager has little IT knowledge or connection to their IT department. This webinar will discuss the potential barriers project managers may face while working with multiple internal and external stakeholders, as well as strategies for overcoming those obstacles.

Objectives

  • Learn how to get started
  • Explore possible stakeholders and who can help
  • Understand how to communicate with IT or find someone who can
  • Differentiate the role of IT and the third party vendor

Speaker: Denise Swett -  Negotiating Contracts for Online Vendor Services (3:30-4:00pm)

Overview

The goal of any contract negotiation is creating an agreement that is fair, reasonable, well defined and beneficial to both the college and the vendor. Critical to the process for any college is making certain that all college and Board policies have been followed, the contract clearly states-in detail- what services are to be delivered, what the timeline for implementation will be and what the cost for services will be.

Having a strategy prepared and supported by the selection committee and your purchasing department is key to a positive outcome. Developing questions and including all concerns can avoid disastrous push back once the contract is signed and stakeholders feel left out. Establishing a collaborative and cooperative negotiation sets the tone for an ongoing positive relationship between the college and the vendor.

At the same time, as we have learned from previous contracts- it’s all in the details. What does “limited service” mean? Or “end user responsibilities”? Or a favorite, “consultants are available to resolve technical issues as requested.” (Available yes, at $350 per hour and in three weeks!) Clarifying these types of details and specific definitions of language is critical in establishing mutual expectations for product performance.

This short presentation will review a contract negotiation checklist and share some lessons learned.

Objectives

  • Identify key components that are helpful when negotiating contracts
  • Learn strategies to prepare a negotiation plan
  • Understand what critical details cannot be overlooked

Day 2 Agenda: Tuesday, October 30 ~ 2018 (All times are Eastern Standard Time)

Speaker: Jackie Luft - Digital Products & ADA: Are Your Purchases Compliant? (11:00-11:30am)

Overview

The digital content purchased, or require students to purchase, for courses must follow the same ADA digital accessibility standards as the content created by instructors or instructional designers. Textbooks, websites, digital portfolios, software and educational resources from publishers all provide a Voluntary Product Accessibility Template (VPAT). Whether you purchase these items for your courses, or you require students to buy, it is the school and instructor’s responsibility to ensure that these resources follow Section 508 digital accessibility regulations, WCAG 2.1 AA Standards.

Some of the items that are included are:

  • eTextbooks
  • Publisher provided PowerPoints
  • Online resources: practice quizzes, flashcards, digital notes, videos
  • Software such as ePortfolios, Mathematic software, statistical software

This webinar will give you tips and techniques on how to understand a VPAT, give you suggested questions to ask salesman and help you to ensure accessibility for your students with the digital material that is purchased.

Objectives

  • Recognize and locate the accessibility standards for purchased goods and services used in education
  • Explain the purpose and importance of evaluating a VPAT before procurement
  • Observe how to evaluate the company VPATs with the actual product
  • Predict which questions to ask vendors about digital accessibility

Speaker: Meg Foster - Implementing Online Student Services: How To Create a Successful Launch (12:30-1:00pm)

Overview

Today’s learning environment, whether face-to-face or virtual, is increasingly web-based, and our students are coming to us from K-12 institutions are accustomed to engaging with online learning materials. Knowing this, how can we implement online student success resources that are engaging and effective and utilized by our faculty, staff and students? During this interactive session, we will explore the key steps to launch online student services at your institution successfully. We will discuss one college’s experience: what they did that worked and what they wished they had considered before they incorporated online student services at their institution! Takeaways will include suggestions for marketing/promotional materials as well as recommendations for whom to engage in a launch “team.”

Objectives

  • Describe the steps to launch online student services
  • Identify strategies for getting campus buy-in for online student services
  • Construct a marketing plan for promoting online student services

Speaker: San Lu - Managing Online Student Services: Staffing, Resources & Upgrades (2:00-2:30pm)

Overview

There is no doubt that online student services are a valuable tool for our students and our colleges. As we add additional online programs, significant planning is required to determine who will be impacted and what the level of participation is needed. You will need to determine who will serve as the product manager, how much time will be required for implementation and ongoing maintenance, who will provide training for using the product, how will it interface with your SIS and LMS already in place and so much more.

There is a cost to all of this beyond the expense of purchasing the online product. Some programs require significant support from your IT department, customized single sign-on within the portal, a help desk for escalated issues and support 24/7 for technical issues. It is critical to have a comprehensive plan in place to ensure that products are serving their purpose and do not create additional barriers to students or staff.

This short presentation will outline key considerations for managing online student services, from interfacing with the product support team, working with your own IT department, anticipating and resolving problems, determining who is responsible for what, how much time is involved and estimating costs.

Objectives

  • Identify key components needed to ensure long-term maintenance of online services
  • Learn strategies to anticipate training needs effectively
  • Understand how to utilize a checklist to maximize program effectiveness

Speaker: Dr. Shellie J. Keller - Assessing Online Student Services: How Do You Measure Success (3:30-4:00pm)

The College of Southern Nevada uses a variety of online tools to support staff and student learning/development. While they may not be a magic fix, they serve as effective modes of delivery in many cases and especially in a large multi-campus institution. In this session, learn how some of these tools are utilized and assessed to engage in continuous improvement, student development and to ensure continued funding. Learn how TutorLingo is utilized in a certified training program to ensure best learning practices are applied in tutoring sessions. Also learn how online student success workshops are used to narrow achievement and equity gaps.


Bio coming soon 11:00-11:30 (Eastern)

Bio coming soon 11:45am-12:15pm (Eastern)

Photo of webinar speaker Chico Garcia.

Chico Garcia completed his B.A. at Fort Lewis College in Durango, CO, before receiving his M.Ed. in Organizational Performance and Change from Colorado State University. Over the past 17 years Chico has served in numerous roles throughout Student Affairs at Front Range Community College. He began his career as an academic advisor and has served as the Director of Student Life and then the Director of Career and Academic Advising for 7 years, before his current role in Online Learning as the Associate Dean of Online Student Affairs. Over the past three years Chico has work on several teams at Front Range Community College focused on implementing Guided Pathways, this work included being the co-lead responsible to develop a new onboarding process that included Mandatory Orientation as a primary component. Front Range Community College serves nearly 30,000 through three campuses, and Online.

Bio coming soon 1:15-1:45pm (Eastern)

Photo of webinar speaker Harry Cole.

Harry Cole is the Learning Specialist for the Tulane University Goldman Center for Student Accessibility. He is native to the New Orleans area and is a Tulane alum.

After graduating from Tulane, Harry and his wife moved to Texas, where he began training as an educator at the Houston Montessori Center. He earned his American Montessori Society (AMS) Secondary I/II Teaching Credential after a combined two years of study and practicum focusing on adolescent psychology, Montessori philosophy and pedagogical practices.

Harry was driven to understand the needs of all students, especially those who struggle in traditional learning environments. So, he quickly found himself training at the June Shelton School and Evaluation Center in Dallas to address the specific needs of students with learning differences and providing specific strategies for their success. Harry would later work for the Shelton Scholars program, using a multisensory structured language (MSL) approach to reading along with auditory discrimination and memory training in small group settings.

As Tulane continues building its student learning resources, this non-traditional Learning Specialist is a leadership role in the efforts to coordinate and promote cross-departmental learning resources, as well as to establish new resources for students, faculty, and staff. As an equal priority, Harry supports the academic achievement and persistence of Tulane students with learning disorders and disabilities whose challenges arise when those differences begin impacting other developmental and educational factors.

Bio coming soon 2:45-3:15pm (Eastern)

Photo of webinar speaker Denise Swett.

Denise Swett has worked in higher education over 30 years, at both public and private universities and 2 and 4-year colleges. She is well known for her engaging presentations at national conferences including the American Council on Education (ACE), the National Association of Student Personnel Administrator (NASPA), the League for Innovation for the Community Colleges, American Association of Community Colleges (AACC), National Orientation Directors Association (NODA), Annual Conference on the First-Year Experience and Midwestern Higher Education Compact. She has also served as the Community College Representative on the Washington Higher Education Secretariat Work Group, NASPA’s Community College Division Board and California Community College Chief Student Services Administrators Association Executive Board (CCCCSSAA).

During her 11 years at Foothill College, Denise was the Administrator of the Year in 2009 and 2016 and was recognized for her work by the Association of Mexican American Educators of Silicon Valley receiving the Educator of the Year award in 2011. She also received the National Community College Administrator of the Year Award in 2012 from NASPA. Denise started her career in higher education working in student activities at the University of San Francisco for 11 years. She moved to community college serving as Dean of Students at Chabot College, Vice President of Student Services at Cañada College, Dean and AVP of Middlefield Campus & Noncredit Programs and Vice President of Student Services at Foothill College. Denise earned her BA and MPA at San Jose State University and her EdD from the University of San Francisco. Denise retired from higher education in August 2018 but remains committed to continuing her work assisting colleges to implement and enhance online services for students, developing support programs for undocumented/DACA students and providing trainings and professional development.


Bio coming soon 4:15-4:45pm (Eastern)

Day 2 Speaker(s)

Photo of webinar speaker Jackie Luft.

Jackie Luft, Ed.D. is currently faculty at Western State Colorado University, where she works with both pre-service and current educators towards meeting their goal of completing graduate work. Jackie’s Master of Special Education and Doctorate of Educational Technology provide a foundation for her area of focus, how technologies assist people with disabilities.

Jackie has had the opportunity to work in publics schools as a social studies instructor, special education instructor and administrator.; and in higher education preparing teachers for the classroom. As an educator early in her career she saw the potential technology had when working with students with learning disabilities. She has had the privilege of watching technology develop and transform education, both in public schools and higher education, which led her to working with other educators to use technology to meet the various needs of students in their classroom.

Besides a love of technology and education, Jackie enjoys the outdoors, attempting any new craft fad and spending time with her loved ones. She currently is living in rural Gunnison County and building her dream log home surrounded by Ponderosa Pines and chipmunks. Her adult children never visit enough, but her cat, Meatloaf, and dog, Ginger Sweet Potato Bear, keep her entertained.

Jackie’s goals in the future are to continue to work with educators to increase Universal Design of Learning, so that all students have equal access to education. She will continue to research new methods that are effective in increasing accessibility and learning for students through digital media.

Bio coming soon 11:45am – 12:15pm (Eastern)

Photo of webinar speaker Meg Foster.

Ms. Meg Foster is the Coordinator for Online Student Success at Reynolds Community College and is also an adjunct instructor teaching first year experience courses (SDV 100).  Prior to her work with online learning, she coordinated college orientation programming at Reynolds Community College. Her areas of research include enrollment management, college preparation, online learning, and retention, and she has presented at numerous conferences on issues in higher education, student orientation, and college success. Meg has previously served as an Assistant Dean of Admissions at Salem College and Virginia Wesleyan College.  She has a M.A. in College Student Personnel Administration from the University of Maryland and a B.A. in History from the University of Virginia.

Bio coming soon 1:15-1:45pm (Eastern)

Photo of webinar speaker San Lu.

San T. Lu, MA is currently the Alternate Media Specialist at Napa Valley College, CA responsible for facilitating the integration of access technologies into teaching and learning. Prior to this, he was the Supervisor of the Disability Resource Center and Veterans program at Foothill College where he was responsible for implementing new applications (ClockWork/DSPS Database) and managing numerous online student services related technologies. San was instrumental in moving all the DRC student process to an online platform, implementing a student-friendly appointment system and coordinating online solutions to support student success.

San also worked at Stanford University School of Medicine as an Academic Research and Program Officer under various grants. He holds a bachelor’s degree in Business Administration from the University of San Francisco and master’s in Gerontology from San Francisco State University.

Bio coming soon 2:45 – 3:15pm (Eastern)

 Bio coming soon - Dr. Shellie Keller

 

Bio coming soon 4:15-4:45pm (Eastern)

What is a live webinar?

A live webinar is an interactive online training. Participants can communicate with the presenter(s) during the event via a live chat feature.

What is an on-demand webinar and how do I get access?

An on-demand training is a previously recorded webinar available online which can accessed anytime, anywhere. You can register for on-demand trainings at any time. You typically receive a link to the recording and handouts within 24 hours of registration.  The recording is a campus access license and is available for one year from the date of the live event.

How long are the webinars?

Webinars can be 30, 45, 60, 90 or 120 minutes. Please check each training for the exact timeframe.

How do I register?

You can register online by adding the product to your shopping cart. You can also register by fax (1-866-508-0860), email (support@ieinfo.org), or mail by completing the paper-based registration form. The paper-based registration form is unique to each webinar and is available on each product page.

How do I request accommodations?

For captioning, please contact us 7 days in advance. 303.955.0415 or support@ieinfo.org

When do I register?

You can register at any time, even the morning of the live event. If the live event has occurred, you can purchase the on-demand training (recording) of the session. You can register for on-demand trainings at any time.

What is the process for attending a live event?

The process is as follows:

  • We email participants login instructions approximately 1 week prior to the live event.
  • We email participants a link to the PowerPoint (.pdf) and any additional handouts approximately 1-2 days prior to the live event. Participants can make copies for attendees if desired.
  • We give a courtesy reminder call the day before the live event.
  • On the day of the live event, participants can login 30 minutes prior to the start time. Once logged in, participants can see the PowerPoint slides, ask questions, and make comments via the chat feature.
  • We email participants a link to the recording the Monday following the live event.
Is there a recording available? And how long is the recording good for?

Approximately one week after the conclusion of the live webinar, participants will receive a link to the recording which can be forwarded to all faculty and staff for viewing anytime, anywhere. The recording is a campus access license and is available for one year from the date of the live event.

What are the technical requirements?

Innovative Educators uses WebEx as its web conferencing provider. If you have not previously attended a WebEx event, please Join a Test Meeting to make sure your computer is compatible with WebEx. Be sure to complete this test prior to the live event. System Requirements - Webex System Requirements

What equipment is required?

For individual or small group viewing, a computer with a reliable Internet connection and audio capabilities are all that’s needed. For large group presentations, we recommend a computer with a reliable Internet connection and speakers, as well as an LCD projector. Participants can call in via phone if they are having trouble retrieving the audio over the computer. Please be sure to reserve a meeting room prior to the live event that can accommodate these requirements as well as your attendees. You should reserve the room 30 minutes prior to the webinar start time and you may want to allow at least 15-30 minutes after the webinar for discussion.


What are the benefits of online training?

Cost-Effective: No travel required. Online Training is an innovative way to provide your entire faculty and staff with a variety of professional development opportunities for one low price! The more you train the more you save, as the registration fee is per institution, not per person.

Easy: You will receive a detailed list of instructions via email. If you run into any problems, we're always here to help.

Practical: Our training sessions focus on the most critical and relevant issues facing educators today. Our primary goal is to provide participants with the information, training, and skills necessary to immediately implement positive change at their institutions.

Top-Notch Presenters: Our presenters are subject matter experts and recognized in their field.

Value Added: When you purchase an online training, you also receive a campus-wide access license to the recording for one year. Faculty and staff can access it as often as they like from any location.

Satisfaction Guaranteed: Our online training is 100% guaranteed. If you are not satisfied, we will give you a credit for a future webinar or on-demand training of your choice (of equal or lesser value).

How can we use these trainings?

Flexible Training:

  • Live: Promote and attend a live webinar and debrief immediately following.
  • Hybrid: Distribute the recording to all faculty and staff at the beginning of each month and plan a discussion session at the end of the month to determine how you will implement the strategies presented.
  • On-Demand: Distribute the recording to faculty and staff so they can watch anytime, anywhere.

In-Service Training: Plan an in-service around a live webinar or schedule a day and time to show the recording in a lecture hall or large conference room and invite faculty and staff to brainstorm and discuss implications for your institution.

Online Faculty and Staff Learning Communities: Distribute the recording to faculty and staff so they can watch anytime, anywhere.

Staff Recognition: Develop a program around the webinar with monthly themes and recognize the staff members that implement the best idea related to the theme.

Team-Building: Utilize these trainings to develop cross-functional and cross-discipline teams to foster collegiality.

New Employee Training: Include the online training as part of your new employee training program to ensure consistency.

Implementation and Follow-Up: Use the guide and evaluation materials provided by Innovative Educators to plan, implement, and track your progress.


How much does a live webinar or on-demand training cost?

1 Training (Live Webinar or On-Demand Training) - $425 Unlimited connections, campus-wide access license to the recording for one year.

Package Pricing

  • 2 Trainings - $645 Unlimited connections, recording for one year (campus-wide access)
  • 3 Trainings - $900 Unlimited connections, recording for one year (campus-wide access)
  • 6 Trainings - $1500 Unlimited connections, recording for one year (campus-wide access)
What type of payment do you accept?

You may pay with a credit card (American Express, MasterCard or Visa), PO, check, or electronic transfer of funds. You can email us (support@ieinfo.org), call 303-955-0415 or fax 1.866.508.0860.

Payment terms are net 90 days.

Where do I send payment?

Please mail checks and POs to our mailing address:
Innovative Educators
3277 Carbon Place
Boulder, CO 80301

What is your cancellation policy?

Below is a breakdown of our cancellation policy.

  • 30 days prior: Full refund
  • 14 days prior: $100 processing fee
  • Fewer than 14 days: Credit toward another IE event. Please note that registration for the live webinar includes access to the recording which you can share, as it is a campus access license. We email the recording the Monday following the live event. For questions, please email us or call 303.955.0415.
What is included in the Go2K Membership?

All live Webinars and over 100 pre-selected, on-demand webinars.


Is the price for Go2K a one-time fee or an annual fee?

The purchase price for Go2K is an annual fee, which includes access to over 150 live events/year and 100+ on-demand trainings.


Are their certificates of completion available?

Your on-demand portal includes automated certificates of completion and can be printed or downloaded after completing the training. The live events do not include automated certificates. However, we can provide you a fillable certificate PDF to share with faculty and staff.


What kind of reporting is included?

For your on-demand trainings, we provide you with a monthly usage report as well as an evaluation report. Upon request, we can provide annual or bi-annual registration reports for any live orders.


How do I register for a live event?

After you purchase your Go2K membership, we will email you an institution specific password that can be used to register for any live event.


Can we share the registration coupon code with everyone at our institution?

Yes. Feel free to share the coupon code with anyone at your institution. Please do not share with anyone outside your institution. We recommend registering 24 hours in advance of the live event.


How do I access my on-demand trainings?

After you purchase your Go2K membership, we will email you a link to your on-demand portal that you can share with your entire institution.

How are colleges using Go2O?

Colleges are using Go2O in a variety of ways:

  • As a stand-alone online orientation
  • As an online complement to their face-to-face orientation
  • As an online orientation for their distance learners
  • As an online enrollment checklist to ease the registration process

Does purchase of Go2O include completion reports?

You can receive completion reports two ways:

  • Automated delivery (ftp dump, email, webhook)
  • Instant access via administrative login

What is the registration checklist and is it included in my Go2O purchase?

The online enrollment checklist is designed to walk students through your enrollment process ensuring they make it to the first day of class! The registration checklist is one of the modules available with Go2O. Based on your purchasing level, the module can be a selection or will be included.


Are there various pricing options available for Go2O?

Yes, we have 4 pricing levels available.

  • Starter
  • Pro
  • Premium
  • Custom

Is Go2O ADA compliant and responsive?

Go2O is ADA accessible and fully responsive on any mobile device, tablet, or computer.

How are colleges using SL?
  • Recruitment
  • Probation/Interventions
  • Career Readiness
  • Learning Centers
  • TRIO Programs
  • IX Training
  • IV Grants
  • With Advisors & Counselors
  • Extended Learning Institute
  • FYE & Student Success Courses
  • Orientation
  • Online FYE Seminar
  • Extra Credit
  • Financial Aid Appeal
  • College Level English Requirement
  • Supplemental Instruction
  • Target Online Learners
  • Student Disability Office
  • Writing Center
  • Can be required by faculty
  • Student Success Course

Which workshops are your top rated?

We take quality seriously, and so all of our workshops are top notch in terms of content and look. However, if we know how you plan to use StudentLingo (FYE, Retention, Probation, TRIO, etc.), we can make workshop recommendations.


Funding is a little tight, how many workshops can I get for $XX?

You can buy the entire StudentLingo package (48 workshops) or we offer several a la carte options. Unlike a lot of other software companies, we don’t charge per user, so we can work with any budget. We recommend talking to other departments on campus to increase your purchasing power and to share the cost. Also, we do have a pay model whereby students pay directly. If you are interested in learning more about this option, give us a call.


Is there an admin view?

This is a feature of our platform, but comes at an additional cost. With the admin view, you get access to more advanced reporting, and you have it in real time. With the standard membership, you get monthly reports.


How have other schools leveraged reporting?
  • One of our partners, College of Southern Nevada, used StudentLingo to measure learning outcomes. in a study, one class had access to StudentLingo and the other cohort did not. 92% of the cohort with access to StudentLingo earned a whole letter grade higher than the cohort without StudentLingo.
  • A lot of our partners use the data to justify funding for grants, operating dollars, or for new program development.
  • The evaluation data is particularly useful in identifying what type of learning students prefer and the qualitative takeaways from viewing the workshop.
  • Some of our partners use the data to connect with their student information system, like Banner or Peoplesoft. 
  • I think a great way to get started on how you want to use the data is to ask yourself some questions:
    1. How will I know if StudentLingo was successful?
    2. What do I hope students will gain from access to StudentLingo?
    3. What data is important for me to know in order to show that StudentLingo is a worthwhile purchase?
What is TutorLingo?

TutorLingo is a series of 9 online training modules that prepare tutors by providing the basic skills necessary to support their peers in becoming more independent and strategic learners.


Should the TutorLingo trainings be viewed in any particular order?

No, each training is a stand-alone workshop, and they can be viewed in any order.


What is the CRLA?

The CRLA is a group of student-oriented professionals active in the fields of reading, learning assistance, developmental education, tutoring, and mentoring. In 1989, the CRLA created a training program that is considered ‘best-practice’ for tutor training. A fews years ago, Innovative Educators partnered with the CRLA to create supplementary training modules. Our training supports learning centers in achieving level 1 certification through CRLA.


Do CRLA members receive a discount on TutorLingo?

Yes. CRLA members receive a 10% discount on TutorLingo.


Is there an admin view?

Yes. The admin view is an upgrade and costs $500, but gives you the ability to access completion data more efficiently and in real time. If you don’t want the admin view, we provide monthly usage reports.

What is ParentLingo?

ParentLingo is a go-to resource that institutions can easily share with parents to encourage student independence, growth & success. ParentLingo is a shared resource that recognizes and includes parents as partners in the educational process.


What is the cost?

Please contact us for pricing information.  Email kristen@ieinfo.org or 303-955-0415.


What features are included?

Standard package:

  • 8 Targeted Modules For Parents Branding (Logo On Every Page)
  • ADA Compliant & Responsive Design
  • Promotional Materials
  • Registration (First Name, Last Name, Email)

Premier Package:

  • 8 Targeted Modules For Parents Branding (Logo On Every Page)
  • ADA Compliant & Responsive Design
  • Promotional Materials
  • Completion Reports & Standard Evaluations
  • Custom Branding (Logo & Institutional Photos)
  • 3 Additional Registration Points
  • Add & Edit Custom Content
  • Customizable Evaluations & Surveys Advanced Reporting
  • Designated Instructional Designer
  • Flexible Pricing (College Payment Option Or Parents Pay Directly)