How to Manage, Supervise & Energize Difficult Staff

On-Demand Training

$ 425.00

The registration fee includes institutional access to the recording for one year.
Register by fax or mail

Join our presenters as they share with you some key tips to help you manage difficult staff challenges in your office or department. Pulling from their recently published book, A Guide to Leadership and Management in Higher Education, they will share an innovative approach to supervision, leadership, and management in the higher education workplace. Drawing from humanism and positive psychology, Fitch and Van Brunt weave together a compelling narrative for managing employees in the workplace. This program will share key leadership and management lessons and advice on how to inspire creativity, increase efficiency, and tap into the talents of your diverse, multi-generational staff.

The presenters will review five cases of staff difficulties in the workplace and discuss strategies to manage these behaviors proactively. An example of a case would be:

The Story of Mark

Mark is a 24-year-old Millennial, who has been working in the admissions department for five months. While he demonstrated an impressive level of energy and a passion for the job during his interview, Mark failed to live up to expectations as he completed his training cycle during the first month. Mark is often late to work and forgets to attend mandatory staff meetings held by the department. When Mark does attend staff meetings, other staff members see him as “draining all of the energy out of the room.” Tour groups often comment on Mark’s lack of enthusiasm while he leads tours, and some have mentioned that he seemed distracted by his phone and fails to answer questions with any degree of interest.

Mark’s supervisor, Glenna, is a 40-year-old Generation Xer, who has been in her position for the last 10 years. She has collected many concerns about Mark from prospective students, parents, and other admissions staff members. Mark shows little initiative when assigned new tasks and often shows up late for meetings with Glenna. Mark requires constant monitoring to complete assignments and tasks around the office. Glenna is frustrated and not particularly hopeful that Mark will survive his six-month probationary review.

  • What are some of the potential reasons for which Mark may not be living up to the expectations set forth for his position?
  • How might you approach an employee like Mark if you were his supervisor?
  • What are some ways through which Glenna could address her frustrations with Mark prior to sitting down with him to address his performance issues? Where might she find some support?


  • 2-year & 4-year institutions
  • Academic Affairs/Instruction
  • Student Services/Affairs
  • Deans & Department Chairs
  • Human Resources
  • Directors
  • Supervisors & Managers
  • Anyone interested in learning how to manage & energize difficult staff

Dr. Brian Van Brunt, past president of the American College Counseling Association, is Senior Vice President for Professional Development Programs at the National Center for Higher Education Risk Management (NHCERM, He is the president of the National Behavioral Intervention Team Association (NaBITA, and the managing editor for Student Affairs eNews (SAeN, Over the past fifteen years Brian has taught counseling theory, ethics, program evaluation, statistics and sociology topics at both public and private schools for both graduate and undergraduate students at five different colleges and universities. Brian has served as the director of counseling at New England College and Western Kentucky University. He is the author of several books including: Harm to Others: The Assessment and Treatment of Dangerousness, Ending Campus Violence: New Approaches in Prevention and A Faculty Guide to Addressing Disruptive and Dangerous Behavior in the Classroom. Brian is an expert on mental health and campus violence and has been interviewed by the New York Times, National Public Radio, LA Times, USA Today and has appeared on Headline News and Anderson Cooper 360.

Poppy Fitch is the Associate Vice President of Student Affairs, ADA/Title IX Compliance Officer, and was the founding Director of Student Access and Wellness at Ashford University. For more than 20 years,Poppy has worked in community college and university settings in social justice advocacy roles. Poppy is Charter Member and Advisor to Ashford’s chapter of Delta Alpha Pi Honor Society which recognizes students with disabilities for their academic accomplishments. Prior to joining Ashford, Poppy worked at Grossmont and Cuyamaca Colleges in the California Community College system in the Disability Services office for 15 years in direct service capacities including Student Services Specialist, Disability and Academic Counselor, and as a college readiness Instructor. She is Chair of the University’s Title IX/Sexual Misconduct Steering Committee and is passionate about addressing gender inequities across higher education. Poppy was first Chair of the Ashford University Military and Veteran Student Taskforce and in her role, an advocate for enhancing support services and coordination across departments to best address the educational and psycho-social needs of active duty, veteran and dependent students. Poppy earned her Master of Arts degree in Education with an emphasis in Multicultural Counseling from San Diego State University, and she is a Gallup Organization trained Strengths Educator. Her passion is improved access to higher education for all students, and Strengths based leadership. She has presented on these topics at numerous conferences including the National Association of Student Affairs Administrators, the Association on Higher Education and Disability, the College Board, and the National Behavioral Intervention Team Association, and to college and university audiences throughout the United States. As a former foster youth, Poppy’s enthusiasm for educational access and leadership development is informed by her life experiences. She is fiercely committed to ensuring that youth and adults are free to reach their fullest potential through the transformative power of education. Poppy actively supports organizations in her hometown of San Diego, California including Kids Included Together (KIT), The Jenna Druck Foundation Spirit of Leadership program, and the Wounded Warrior Foundation. Poppy is a proud servant leader to a highly engaged team of professionals.

What is a live webinar?

A live webinar is an interactive online training. Participants can communicate with the presenter(s) during the event via a live chat feature.

What is an on-demand webinar and how do I get access?

An on-demand training is a previously recorded webinar available online for faculty and staff to access anytime, anywhere. You can register for on-demand trainings at any time. You typically receive a link to the recording and handouts within 24 hours of registration.

How long are the webinars?

Webinars can be 30, 45, 60, 90 or 120 minutes. Please check the webinar page for the exact timeframe.

How do I register?

You can register online by adding the product to your shopping cart. You can also register by fax, email (, or mail by completing the paper-based registration form. The paper-based registration form is unique to each webinar and is available on each product page.

How do I request accommodations?

For captioning, please contact us 7 days in advance. 303.955.0415 or

When do I register?

You can register at any time, even the morning of the live event. If the live event has occurred, you can purchase the on-demand training (recording) of the session. You can register for on-demand trainings at any time.

What is the process for attending a live event?

The process is as follows:

  • We email participants login instructions approximately 1 week prior to the live event.
  • We email participants a link to the PowerPoint (.pdf) and any additional handouts approximately 1-2 days prior to the live event. Participants can make copies for attendees if desired.
  • We give a courtesy reminder call the day before the live event.
  • On the day of the live event, participants can login 30 minutes prior to the start time. Once logged in, participants can see the PowerPoint slides, ask questions, and make comments via the chat feature.
  • We email participants a link to the recording the Monday following the live event.
Is there a recording available? And how long is the recording good for?

Approximately one week after the conclusion of the live webinar, participants will receive a link to the recording which can be forwarded to all faculty and staff for viewing anytime, anywhere. The recording is a campus access license and is available for one year from the date of the live event.

What are the technical requirements?

Innovative Educators uses WebEx as its web conferencing provider. If you have not previously attended a WebEx event, please Join a Test Meeting to make sure your computer is compatible with WebEx. Be sure to complete this test prior to the live event. System Requirements - Webex System Requirements

What equipment is required?

For individual or small group viewing, a computer with a reliable Internet connection and audio capabilities are all that’s needed. For large group presentations, we recommend a computer with a reliable Internet connection and speakers, as well as an LCD projector. Participants can call in via phone if they are having trouble retrieving the audio over the computer. Please be sure to reserve a meeting room prior to the live event that can accommodate these requirements as well as your attendees. You should reserve the room 30 minutes prior to the webinar start time and you may want to allow at least 15-30 minutes after the webinar for discussion.

How much does a live webinar or on-demand training cost?

1 Training (Live Webinar or On-Demand Training) - $425 Unlimited connections, campus-wide access license to the recording for one year.

Package Pricing

  • 2 Trainings - $645 Unlimited connections, recording for one year (campus-wide access)
  • 3 Trainings - $900 Unlimited connections, recording for one year (campus-wide access)
  • 6 Trainings - $1500 Unlimited connections, recording for one year (campus-wide access)
What type of payment do you accept?

You may pay with a credit card (MasterCard or Visa), PO, check, or electronic transfer of funds. You can email us (, call 303-955-0415 or fax 1.866.508.0860.

Where do I send payment?

Please mail checks and POs to our mailing address:
Innovative Educators
3277 Carbon Place
Boulder, CO 80301

What is your cancellation policy?

Below is a breakdown of our cancellation policy.

  • 30 days prior: Full refund
  • 14 days prior: $100 processing fee
  • Fewer than 14 days: Credit toward another IE event. Please note that registration for the live webinar includes access to the recording which you can share, as it is a campus access license. We email the recording the Monday following the live event. For questions, please email us or call 303.955.0415.
What are the benefits of online training?

Cost-Effective: No travel required. Online Training is an innovative way to provide your entire faculty and staff with a variety of professional development opportunities for one low price! The more you train the more you save, as the registration fee is per institution, not per person.

Easy: You will receive a detailed list of instructions via email. If you run into any problems, we're always here to help.

Practical: Our training sessions focus on the most critical and relevant issues facing educators today. Our primary goal is to provide participants with the information, training, and skills necessary to immediately implement positive change at their institutions.

Top-Notch Presenters: Our presenters are subject matter experts and recognized in their field.

Value Added: When you purchase an online training, you also receive a campus-wide access license to the recording for one year. Faculty and staff can access it as often as they like from any location.

Satisfaction Guaranteed: Our online training is 100% guaranteed. If you are not satisfied, we will give you a credit for a future webinar or on-demand training of your choice (of equal or lesser value).

How can we use these trainings?

Flexible Training:

  • Live: Promote and attend a live webinar and debrief immediately following.
  • Hybrid: Distribute the recording to all faculty and staff at the beginning of each month and plan a discussion session at the end of the month to determine how you will implement the strategies presented.
  • On-Demand: Distribute the recording to faculty and staff so they can watch anytime, anywhere.

In-Service Training: Plan an in-service around a live webinar or schedule a day and time to show the recording in a lecture hall or large conference room and invite faculty and staff to brainstorm and discuss implications for your institution.

Online Faculty and Staff Learning Communities: Distribute the recording to faculty and staff so they can watch anytime, anywhere.

Staff Recognition: Develop a program around the webinar with monthly themes and recognize the staff members that implement the best idea related to the theme.

Team-Building: Utilize these trainings to develop cross-functional and cross-discipline teams to foster collegiality.

New Employee Training: Include the online training as part of your new employee training program to ensure consistency.

Implementation and Follow-Up: Use the guide and evaluation materials provided by Innovative Educators to plan, implement, and track your progress.