Evaluating Academic Advisors To Enhance Their Effectiveness & Positively Impact Student Persistence

On-Demand Training

The academic advising process is only as good as the individuals who are on the front lines engaging students in the process. This webinar will present evidence-based best practices for holding academic advisors accountable for conducting their duties and responsibilities in a consistent, effective and professional manner.

Ineffective and inefficient academic advising can cause a myriad of problems, from low retention-to-graduation, to wasted resources, to potential legal problems. The systematic, ongoing evaluation of academic advisor performance is essential to keeping institutions responsive to individual and collective student needs, as well as the needs of employers, other stakeholders, and society in general.

Evaluating advisor effectiveness sends a strong and explicit message to all academic advisors that advising is an important professional responsibility; conversely, failure to do so tacitly communicates the message that this student service is not highly valued by the institution.” -- Joe Cuseo, Marymount College

This webinar will outline an effective and efficient evaluation process aimed at enhancing the success of individual academic advisors as well as the overall academic advising program. All academic advisors should be intimately aware of the essential components of a successful academic advising program, including the curricular components, and they should possess the requisite knowledge, skills and competencies needed to do their jobs appropriately. Academic advisors should be relationship-oriented, and know how to engage in an academic advising process that is as responsive as possible to individual student needs as well as the needs of the institution and the employers who hire its graduates. The focus will be on the individual academic advisor and how to maximize their effectiveness with diverse populations in a wide range of collegiate environments.

Evaluation of academic advisor performance is foundational to maintaining services that students need as they negotiate the often confusing collegiate environment. Often, academic advisors provide the only roadmap they have to make it to the finish line. As such, it is imperative that an evaluation process be developed and implemented that serves to motivate academic advisors to perform at a high level. Evaluation should always be constructive and developmental, not disciplinary and punitive (although it can be, if suggestions for improvement are ignored or not given the attention they deserve). This webinar will demonstrate how academic advisors can be appropriately evaluated, with the ultimate goal of enhancing their effectiveness.

  • Learn what qualities to look for when recruiting academic advisors
  • Review the essential components of successful academic advising programs
  • Investigate the personal and professional characteristics of successful academic advisors
  • Promote the use of evidence-based best practices by academic advisors
  • Investigate the role of leadership in keeping academic advisors responsive to the needs of students, institutions, employers and society in general
  • Conduct an assessment of the relative effectiveness of different academic advising models
  • Demonstrate how academic advisors can anticipate and meet evolving student needs
  • Improve the ability of academic advisors to truly connect with their students
  • Explore how to conduct a comprehensive evaluation of the performance of individual academic advisors
  • Determine the best way to remediate academic advisors who do not engage their students effectively
  • Critique real-life examples of effective and ineffective ways of interacting with students during the academic advising process
  • Beneficial to anyone responsible for developing, implementing and overseeing the academic advising process at their institution
  • Directors
  • Associate Directors
  • Assistant Directors
  • Coordinators
  • Beneficial for academic advisors and faculty who engage in academic advising as part of their departmental and programmatic responsibilities, both on the academic side (faculty) as well as the student services side (professional academic advisors)
  • Any educator interested in learning more about evaluating academic advisors
“Without a doubt, sound academic advising plays a central role in the success of both institutions as well as the students they serve. As the landscape continues to evolve, it is essential that colleges and universities continue to enhance their advising services to meet the increasingly complex needs of students who are, by most criteria, qualitatively distinct from previous generations. This webinar will demonstrate how to effectively evaluate academic advisors in order to make sure they are helping all students achieve success in achieving their educational, career and life goals.”
Photo of webinar speaker Aaron Hughey.

Dr. Aaron W. Hughey is a Professor in the Department of Counseling and Student Affairs at Western Kentucky University, where he oversees the graduate degree program in Student Affairs in Higher Education. Before joining the faculty in 1991, he spent 10 years in progressive administrative positions, including five years as the Associate Director of University Housing at WKU. He was also head of the department of Counseling and Student Affairs for five years before returning to the faculty full-time in 2008. Dr. Hughey has degrees from the University of Tennessee at Martin, the University of Tennessee at Knoxville, Western Kentucky University, and Northern Illinois University. He has authored (or co-authored) over 60 refereed publications on a wide range of issues including leadership and student development, standardized testing, diversity, legal issues (including compliance), technology, and educational administration. He regularly presents at national and international conferences and consults extensively with companies and schools. He also provides training and professional development programs on a variety of topics centered on student success; developing high performance academic advising and career counseling programs one of his specialties.

What is a live webinar?

A live webinar is an interactive online training. Participants can communicate with the presenter(s) during the event via a live chat feature.

What is an on-demand webinar and how do I get access?

An on-demand training is a previously recorded webinar available online which can accessed anytime, anywhere. You can register for on-demand trainings at any time. You typically receive a link to the recording and handouts within 24 hours of registration.  The recording is a campus access license and is available for one year from the date of the live event.

How long are the webinars?

Webinars can be 30, 45, 60, 90 or 120 minutes. Please check each training for the exact timeframe.

How do I register?

You can register online by adding the product to your shopping cart. You can also register by fax (1-866-508-0860), email (support@ieinfo.org), or mail by completing the paper-based registration form. The paper-based registration form is unique to each webinar and is available on each product page.

How do I request accommodations?

For captioning, please contact us 7 days in advance. 303.955.0415 or support@ieinfo.org

When do I register?

You can register at any time, even the morning of the live event. If the live event has occurred, you can purchase the on-demand training (recording) of the session. You can register for on-demand trainings at any time.

What is the process for attending a live event?

The process is as follows:

  • We email participants login instructions approximately 1 week prior to the live event.
  • We email participants a link to the PowerPoint (.pdf) and any additional handouts approximately 1-2 days prior to the live event. Participants can make copies for attendees if desired.
  • We give a courtesy reminder call the day before the live event.
  • On the day of the live event, participants can login 30 minutes prior to the start time. Once logged in, participants can see the PowerPoint slides, ask questions, and make comments via the chat feature.
  • We email participants a link to the recording the Monday following the live event.
Is there a recording available? And how long is the recording good for?

Approximately one week after the conclusion of the live webinar, participants will receive a link to the recording which can be forwarded to all faculty and staff for viewing anytime, anywhere. The recording is a campus access license and is available for one year from the date of the live event.

What are the technical requirements?

Innovative Educators uses WebEx as its web conferencing provider. If you have not previously attended a WebEx event, please Join a Test Meeting to make sure your computer is compatible with WebEx. Be sure to complete this test prior to the live event. System Requirements - Webex System Requirements

What equipment is required?

For individual or small group viewing, a computer with a reliable Internet connection and audio capabilities are all that’s needed. For large group presentations, we recommend a computer with a reliable Internet connection and speakers, as well as an LCD projector. Participants can call in via phone if they are having trouble retrieving the audio over the computer. Please be sure to reserve a meeting room prior to the live event that can accommodate these requirements as well as your attendees. You should reserve the room 30 minutes prior to the webinar start time and you may want to allow at least 15-30 minutes after the webinar for discussion.


What are the benefits of online training?

Cost-Effective: No travel required. Online Training is an innovative way to provide your entire faculty and staff with a variety of professional development opportunities for one low price! The more you train the more you save, as the registration fee is per institution, not per person.

Easy: You will receive a detailed list of instructions via email. If you run into any problems, we're always here to help.

Practical: Our training sessions focus on the most critical and relevant issues facing educators today. Our primary goal is to provide participants with the information, training, and skills necessary to immediately implement positive change at their institutions.

Top-Notch Presenters: Our presenters are subject matter experts and recognized in their field.

Value Added: When you purchase an online training, you also receive a campus-wide access license to the recording for one year. Faculty and staff can access it as often as they like from any location.

Satisfaction Guaranteed: Our online training is 100% guaranteed. If you are not satisfied, we will give you a credit for a future webinar or on-demand training of your choice (of equal or lesser value).

How can we use these trainings?

Flexible Training:

  • Live: Promote and attend a live webinar and debrief immediately following.
  • Hybrid: Distribute the recording to all faculty and staff at the beginning of each month and plan a discussion session at the end of the month to determine how you will implement the strategies presented.
  • On-Demand: Distribute the recording to faculty and staff so they can watch anytime, anywhere.

In-Service Training: Plan an in-service around a live webinar or schedule a day and time to show the recording in a lecture hall or large conference room and invite faculty and staff to brainstorm and discuss implications for your institution.

Online Faculty and Staff Learning Communities: Distribute the recording to faculty and staff so they can watch anytime, anywhere.

Staff Recognition: Develop a program around the webinar with monthly themes and recognize the staff members that implement the best idea related to the theme.

Team-Building: Utilize these trainings to develop cross-functional and cross-discipline teams to foster collegiality.

New Employee Training: Include the online training as part of your new employee training program to ensure consistency.

Implementation and Follow-Up: Use the guide and evaluation materials provided by Innovative Educators to plan, implement, and track your progress.


How much does a live webinar or on-demand training cost?

1 Training (Live Webinar or On-Demand Training) - $425 Unlimited connections, campus-wide access license to the recording for one year.

Package Pricing

  • 2 Trainings - $645 Unlimited connections, recording for one year (campus-wide access)
  • 3 Trainings - $900 Unlimited connections, recording for one year (campus-wide access)
  • 6 Trainings - $1500 Unlimited connections, recording for one year (campus-wide access)
What type of payment do you accept?

You may pay with a credit card (American Express, MasterCard or Visa), PO, check, or electronic transfer of funds. You can email us (support@ieinfo.org), call 303-955-0415 or fax 1.866.508.0860.

Payment terms are net 90 days.

Where do I send payment?

Please mail checks and POs to our mailing address:
Innovative Educators
3277 Carbon Place
Boulder, CO 80301

What is your cancellation policy?

Below is a breakdown of our cancellation policy.

  • 30 days prior: Full refund
  • 14 days prior: $100 processing fee
  • Fewer than 14 days: Credit toward another IE event. Please note that registration for the live webinar includes access to the recording which you can share, as it is a campus access license. We email the recording the Monday following the live event. For questions, please email us or call 303.955.0415.
What is included in the Go2K Membership?

All live Webinars and over 100 pre-selected, on-demand webinars.


Is the price for Go2K a one-time fee or an annual fee?

The purchase price for Go2K is an annual fee, which includes access to over 150 live events/year and 100+ on-demand trainings.


Are their certificates of completion available?

Your on-demand portal includes automated certificates of completion and can be printed or downloaded after completing the training. The live events do not include automated certificates. However, we can provide you a fillable certificate PDF to share with faculty and staff.


What kind of reporting is included?

For your on-demand trainings, we provide you with a monthly usage report as well as an evaluation report. Upon request, we can provide annual or bi-annual registration reports for any live orders.


How do I register for a live event?

After you purchase your Go2K membership, we will email you an institution specific password that can be used to register for any live event.


Can we share the registration coupon code with everyone at our institution?

Yes. Feel free to share the coupon code with anyone at your institution. Please do not share with anyone outside your institution. We recommend registering 24 hours in advance of the live event.


How do I access my on-demand trainings?

After you purchase your Go2K membership, we will email you a link to your on-demand portal that you can share with your entire institution.

How are colleges using Go2O?

Colleges are using Go2O in a variety of ways:

  • As a stand-alone online orientation
  • As an online complement to their face-to-face orientation
  • As an online orientation for their distance learners
  • As an online enrollment checklist to ease the registration process

Does purchase of Go2O include completion reports?

You can receive completion reports two ways:

  • Automated delivery (ftp dump, email, webhook)
  • Instant access via administrative login

What is the registration checklist and is it included in my Go2O purchase?

The online enrollment checklist is designed to walk students through your enrollment process ensuring they make it to the first day of class! The registration checklist is one of the modules available with Go2O. Based on your purchasing level, the module can be a selection or will be included.


Are there various pricing options available for Go2O?

Yes, we have 4 pricing levels available.

  • Starter
  • Pro
  • Premium
  • Custom

Is Go2O ADA compliant and responsive?

Go2O is ADA accessible and fully responsive on any mobile device, tablet, or computer.

How are colleges using SL?
  • Recruitment
  • Probation/Interventions
  • Career Readiness
  • Learning Centers
  • TRIO Programs
  • IX Training
  • IV Grants
  • With Advisors & Counselors
  • Extended Learning Institute
  • FYE & Student Success Courses
  • Orientation
  • Online FYE Seminar
  • Extra Credit
  • Financial Aid Appeal
  • College Level English Requirement
  • Supplemental Instruction
  • Target Online Learners
  • Student Disability Office
  • Writing Center
  • Can be required by faculty
  • Student Success Course

Which workshops are your top rated?

We take quality seriously, and so all of our workshops are top notch in terms of content and look. However, if we know how you plan to use StudentLingo (FYE, Retention, Probation, TRIO, etc.), we can make workshop recommendations.


Funding is a little tight, how many workshops can I get for $XX?

You can buy the entire StudentLingo package (48 workshops) or we offer several a la carte options. Unlike a lot of other software companies, we don’t charge per user, so we can work with any budget. We recommend talking to other departments on campus to increase your purchasing power and to share the cost. Also, we do have a pay model whereby students pay directly. If you are interested in learning more about this option, give us a call.


Is there an admin view?

This is a feature of our platform, but comes at an additional cost. With the admin view, you get access to more advanced reporting, and you have it in real time. With the standard membership, you get monthly reports.


How have other schools leveraged reporting?
  • One of our partners, College of Southern Nevada, used StudentLingo to measure learning outcomes. in a study, one class had access to StudentLingo and the other cohort did not. 92% of the cohort with access to StudentLingo earned a whole letter grade higher than the cohort without StudentLingo.
  • A lot of our partners use the data to justify funding for grants, operating dollars, or for new program development.
  • The evaluation data is particularly useful in identifying what type of learning students prefer and the qualitative takeaways from viewing the workshop.
  • Some of our partners use the data to connect with their student information system, like Banner or Peoplesoft. 
  • I think a great way to get started on how you want to use the data is to ask yourself some questions:
    1. How will I know if StudentLingo was successful?
    2. What do I hope students will gain from access to StudentLingo?
    3. What data is important for me to know in order to show that StudentLingo is a worthwhile purchase?
What is TutorLingo?

TutorLingo is a series of 9 online training modules that prepare tutors by providing the basic skills necessary to support their peers in becoming more independent and strategic learners.


Should the TutorLingo trainings be viewed in any particular order?

No, each training is a stand-alone workshop, and they can be viewed in any order.


What is the CRLA?

The CRLA is a group of student-oriented professionals active in the fields of reading, learning assistance, developmental education, tutoring, and mentoring. In 1989, the CRLA created a training program that is considered ‘best-practice’ for tutor training. A fews years ago, Innovative Educators partnered with the CRLA to create supplementary training modules. Our training supports learning centers in achieving level 1 certification through CRLA.


Do CRLA members receive a discount on TutorLingo?

Yes. CRLA members receive a 10% discount on TutorLingo.


Is there an admin view?

Yes. The admin view is an upgrade and costs $500, but gives you the ability to access completion data more efficiently and in real time. If you don’t want the admin view, we provide monthly usage reports.

What is ParentLingo?

ParentLingo is a go-to resource that institutions can easily share with parents to encourage student independence, growth & success. ParentLingo is a shared resource that recognizes and includes parents as partners in the educational process.


What is the cost?

Please contact us for pricing information.  Email kristen@ieinfo.org or 303-955-0415.


What features are included?

Standard package:

  • 8 Targeted Modules For Parents Branding (Logo On Every Page)
  • ADA Compliant & Responsive Design
  • Promotional Materials
  • Registration (First Name, Last Name, Email)

Premier Package:

  • 8 Targeted Modules For Parents Branding (Logo On Every Page)
  • ADA Compliant & Responsive Design
  • Promotional Materials
  • Completion Reports & Standard Evaluations
  • Custom Branding (Logo & Institutional Photos)
  • 3 Additional Registration Points
  • Add & Edit Custom Content
  • Customizable Evaluations & Surveys Advanced Reporting
  • Designated Instructional Designer
  • Flexible Pricing (College Payment Option Or Parents Pay Directly)