Conducting Difficult Conversations With Students: How Faculty & Staff Can Change A Negative Into A Positive
Instructors and student services professionals often decide to work in higher education in order to make a positive contribution to the lives of learners. In most cases, students work hard and are productive in their efforts to achieve success.
In some cases, however, students have difficulty staying focused, get into trouble, fail to achieve success, skip class, become disruptive, and exhibit other distracting behaviors both in and out of the classroom. When students get off track, we may need to meet with them and talk with them about their issues. Because these conversations are often negative, they are called difficult conversations. In many situations, difficult conversations can quickly take a negative turn and become confrontational. However, a difficult conversation that is effectively delivered can actually cause a positive reaction by the student and become a turning point in their educational career. What makes the difference? Do you know how to successfully deliver a difficult conversation?
In this webinar faculty and student services staff will learn the essential strategies and behaviors that will help them successfully conduct difficult conversations with college students and make a positive contribution to their lives.
- Understand the key skills needed to conduct difficult conversations with college students
- Gain the skills to clearly describe the issue or problem
- Learn how to remain calm and focused when delivering a difficult conversation and when being confronted by the receiver of the difficult conversation
- Implement self-protection strategies to work through the emotions normally associated with delivering difficult conversations
- Use a template to successfully plan and deliver difficult conversations when necessary
- Apply follow-up strategies to ensure that the issues discussed in the difficult conversation are implemented by the student
- Use strategies to ensure the student understands what needs to be improved
- 2-year institutions & 4-year institutions
- Academic Affairs/Instruction
- Dean of Instruction
- Dean of Student Services/Affairs
- Faculty (full and part-time)
- Advising & Counseling
- Disabilities Services
- Financial Aid
- Residence Life
- Retention Specialist
- Student Life
- Veteran Services
- Campus Safety
- Developmental Education
- First Year Experience
- Learning Centers
"In this session, you will learn the skills you need to be successful in delivering difficult messages and conducting difficult conversations with others. The strategies presented in this session are practical and straightforward and can immediately be put to use in your setting. This information has helped thousands feel comfortable and confident."
For his contributions to education, John Eller was honored as the Principal of the Year in Iowa in 1994 and a National Distinguished Principal with the National Association of Elementary School Principals and the US Department of Education. He has his PhD. in Educational Leadership and Policy Studies from Loyola University-Chicago and his MS in Educational Leadership from the University of Nebraska-Omaha. He has also authored several books including Working with Difficult and Resistant Staff, through Solution Tree Publishers and the best-selling Energizing Staff Meetings, through Corwin Press.
John works with schools and school leaders in the areas of dealing with difficult people, building professional learning communities, employee evaluation, conferencing skills, coaching skills, strategic planning strategies, school improvement planning and implementation, differentiated instruction, leadership for differentiation, employee recruitment, selection, and induction, supervisory skills, and effective teaching strategies.
Eller has also co-authored the training curriculum for the Federal Aviation Administrations Conflict Coaching model. This model is currently being implemented to help managers effectively deal with conflict and negativity in the agency. John Eller has also served as a Conflict Coach and an Executive Coach for the FAA and the AO US Courts agencies. He has conducted strategic planning and team building sessions for the Army National Guard and the FAA.
What is a live webinar?
A live webinar is an interactive online training. Participants can communicate with the presenter(s) during the event via a live chat feature.
What is an on-demand webinar and how do I get access?
An on-demand training is a previously recorded webinar available online for faculty and staff to access anytime, anywhere. You can register for on-demand trainings at any time. You typically receive a link to the recording and handouts within 24 hours of registration.
How long are the webinars?
Webinars can be 30, 45, 60, 90 or 120 minutes. Please check the webinar page for the exact timeframe.
How do I register?
You can register online by adding the product to your shopping cart. You can also register by fax, email (firstname.lastname@example.org), or mail by completing the paper-based registration form. The paper-based registration form is unique to each webinar and is available on each product page.
How do I request accommodations?
For captioning, please contact us 7 days in advance. 303.955.0415 or email@example.com
When do I register?
You can register at any time, even the morning of the live event. If the live event has occurred, you can purchase the on-demand training (recording) of the session. You can register for on-demand trainings at any time.
What is the process for attending a live event?
The process is as follows:
- We email participants login instructions approximately 1 week prior to the live event.
- We email participants a link to the PowerPoint (.pdf) and any additional handouts approximately 1-2 days prior to the live event. Participants can make copies for attendees if desired.
- We give a courtesy reminder call the day before the live event.
- On the day of the live event, participants can login 30 minutes prior to the start time. Once logged in, participants can see the PowerPoint slides, ask questions, and make comments via the chat feature.
- We email participants a link to the recording the Monday following the live event.
Is there a recording available? And how long is the recording good for?
Approximately one week after the conclusion of the live webinar, participants will receive a link to the recording which can be forwarded to all faculty and staff for viewing anytime, anywhere. The recording is a campus access license and is available for one year from the date of the live event.
What are the technical requirements?
Innovative Educators uses WebEx as its web conferencing provider. If you have not previously attended a WebEx event, please Join a Test Meeting to make sure your computer is compatible with WebEx. Be sure to complete this test prior to the live event. System Requirements - Webex System Requirements
What equipment is required?
For individual or small group viewing, a computer with a reliable Internet connection and audio capabilities are all that’s needed. For large group presentations, we recommend a computer with a reliable Internet connection and speakers, as well as an LCD projector. Participants can call in via phone if they are having trouble retrieving the audio over the computer. Please be sure to reserve a meeting room prior to the live event that can accommodate these requirements as well as your attendees. You should reserve the room 30 minutes prior to the webinar start time and you may want to allow at least 15-30 minutes after the webinar for discussion.
How much does a live webinar or on-demand training cost?
1 Training (Live Webinar or On-Demand Training) - $425 Unlimited connections, campus-wide access license to the recording for one year.
- 2 Trainings - $645 Unlimited connections, recording for one year (campus-wide access)
- 3 Trainings - $900 Unlimited connections, recording for one year (campus-wide access)
- 6 Trainings - $1500 Unlimited connections, recording for one year (campus-wide access)
What type of payment do you accept?
You may pay with a credit card (MasterCard or Visa), PO, check, or electronic transfer of funds. You can email us (firstname.lastname@example.org), call 303-955-0415 or fax 1.866.508.0860.
Where do I send payment?
Please mail checks and POs to our mailing address:
3277 Carbon Place
Boulder, CO 80301
What is your cancellation policy?
Below is a breakdown of our cancellation policy.
- 30 days prior: Full refund
- 14 days prior: $100 processing fee
- Fewer than 14 days: Credit toward another IE event. Please note that registration for the live webinar includes access to the recording which you can share, as it is a campus access license. We email the recording the Monday following the live event. For questions, please email us or call 303.955.0415.
What are the benefits of online training?
Cost-Effective: No travel required. Online Training is an innovative way to provide your entire faculty and staff with a variety of professional development opportunities for one low price! The more you train the more you save, as the registration fee is per institution, not per person.
Easy: You will receive a detailed list of instructions via email. If you run into any problems, we're always here to help.
Practical: Our training sessions focus on the most critical and relevant issues facing educators today. Our primary goal is to provide participants with the information, training, and skills necessary to immediately implement positive change at their institutions.
Top-Notch Presenters: Our presenters are subject matter experts and recognized in their field.
Value Added: When you purchase an online training, you also receive a campus-wide access license to the recording for one year. Faculty and staff can access it as often as they like from any location.
Satisfaction Guaranteed: Our online training is 100% guaranteed. If you are not satisfied, we will give you a credit for a future webinar or on-demand training of your choice (of equal or lesser value).
How can we use these trainings?
- Live: Promote and attend a live webinar and debrief immediately following.
- Hybrid: Distribute the recording to all faculty and staff at the beginning of each month and plan a discussion session at the end of the month to determine how you will implement the strategies presented.
- On-Demand: Distribute the recording to faculty and staff so they can watch anytime, anywhere.
In-Service Training: Plan an in-service around a live webinar or schedule a day and time to show the recording in a lecture hall or large conference room and invite faculty and staff to brainstorm and discuss implications for your institution.
Online Faculty and Staff Learning Communities: Distribute the recording to faculty and staff so they can watch anytime, anywhere.
Staff Recognition: Develop a program around the webinar with monthly themes and recognize the staff members that implement the best idea related to the theme.
Team-Building: Utilize these trainings to develop cross-functional and cross-discipline teams to foster collegiality.
New Employee Training: Include the online training as part of your new employee training program to ensure consistency.
Implementation and Follow-Up: Use the guide and evaluation materials provided by Innovative Educators to plan, implement, and track your progress.