10 Effective Communication Skills For Enhanced Tutoring Sessions
Tuesday, December 13 ~ 3:00-4:00pm (Eastern)
Challenge - Building effective communication in tutoring sessions
Tutoring sessions require thoughtful, intentional communication approaches, which don’t always come naturally. This session will provide concrete techniques and strategies that tutors can utilize in their tutoring sessions with students to improve effectiveness and enhance learning.
For a tutoring session to be effective, the tutor must have strong communication skills. Participants will learn about ten communication techniques to enhance tutoring sessions in this webinar.
The Association of American Colleges and Universities (AAC &U) identifies effective oral and written communication as a twenty-first-century skill for student and career success. Serving as a tutor is a key opportunity for undergraduates and professionals alike to hone their skill sets in this area. Indeed, effective communication is one of the most important skill sets that a tutor needs to be effective and responsive when working with tutees.
While some of the communication techniques utilized in a tutoring session may be straightforward and relatively easy to master, others require thoughtful, intentional work on the part of the tutor and clear and experiential instruction on the part of the tutor trainer. To be successful, tutors must use communication skills to build rapport with their tutee, create a challenging yet supportive learning environment, and guide the tutoring session effectively. In addition, there are key active listening and questioning approaches that tutors need to develop and perfect while also being mindful of how silence can play a significant part in tutoring interactions. Further, it is important to consider issues in cross-cultural communication when interacting effectively with tutees. Finally, tutors must employ varying levels of “attending” to understand and assess their tutees’ needs.
At times, tutees may present unique challenges to the tutor. Effective communication strategies provide a vehicle for addressing a variety of these challenges. For example, a tutor may have to engage a reticent student, address an over-confident one, or use techniques to resolve a conflict and de-escalate a tense situation. Both verbal and non-verbal communication is essential in these challenging tutoring experiences.
This webinar will explore ten communication techniques and approaches that can be beneficial for tutors to utilize in tutoring sessions; these concrete strategies can create a positive tutoring environment and optimize the learning experience of the tutee.
- Understand the importance of communication in the tutoring environment
- Consider communication strategies that build rapport, support learning, and de-escalate tense situations
- Examine roadblocks to effective communication
- Discover ways to communicate in a culturally aware manner
- Reflect on the impact of nonverbal communication in tutoring sessions
- Tutoring center and writing center administrators
- Professional and peer tutors
- Peer mentors and supervisors of peer mentor programs.
- Any educator interested in learning more about effective communication in tutoring sessions
Laurie L. Hazard is the Assistant Dean for Student Success at Bryant University in Smithfield, RI. As a member of the Applied Psychology Department, she writes about parent involvement, student personality types and classroom success. She is an award-winning expert on how students can make successful transitions from high school to college. After earning her Master’s of Education degree from Boston University in counseling, she received a Doctoral degree from Boston University in Curriculum and Teaching. Laurie is co-author of the book Foundations for Learning, 3nd Edition (2012, Prentice Hall), which is designed to help students make a successful transition to college by encouraging them to take responsibility for and claim their own education. Hazard’s textbook has been adopted by colleges and universities around the country, including Boston University, University of Nevada, and Texas A&M. Richard J. Light, the Walter H. Gale Professor of Education at Harvard University, calls Hazard’s book “a winner for any college student” that is a “beautifully written joy to read.”
Laurie has won numerous awards for her work with first-year students and their parents, including the National Resource Center for The First-Year Experience and Students in Transition’s Outstanding First-Year Student Advocate; the Learning Assistance Association of New England’s Outstanding Research and Publication Award; and the Learning Assistance Association of New England’s Outstanding Service to Developmental Students Award. Most recently, Laurie received the CRLA Northeast’s Outstanding Service to the Field of Developmental Education Award.
Laurie’s expertise has garnered national media attention. She has been interviewed and cited as an expert in the Associated Press, Seventeen Magazine, The Chicago Tribune, The Times Picayune, The San Diego Tribune, and Student Affairs Leader. Laurie has also been a guest columnist for the Washington Post’s Answer Sheet: A School Survival Guide for Parents (And Everyone Else). Her articles offer concrete advice for parents of new college students: “How to Help Your Child Adapt to College Life,” and “Parents Should Leave their Kids Alone at College.” Most recently, Laurie has written a book with co-presenter Stephanie Carter, called Your Freshman Is Off To College (2016).
Bio current as of December 2022.
Using effective communication skills in a tutoring session takes practice and mindfulness. As a tutor builds experience and confidence, they should continually be working to hone these skills.
Stephanie Carter is the Director of the Academic Center for Excellence at Bryant University in Smithfield, Rhode Island. She is a respected leader in the field of student success and learning assistance. As an award-winning educator with over twenty-five years of experience helping college students mediate the challenges of the higher education environment, she has gained expertise working with first years and their parents to insure a healthy transition from high school to college. Stephanie has extensive experience, as both a scholar and practitioner, supporting first-year college students in classrooms, residence halls, writing centers and learning centers. Stephanie earned her master’s degree in English at the University of Rhode Island. At Bryant University, Stephanie has developed curriculum for writing courses and teaches composition. She is a nationally recognized expert in the areas of plagiarism and academic integrity, as well as information literacy in the writing classroom. She is often an invited presenter for professional and faculty development in-services as well as for student programs.
Bio current as of December 2022.
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What is TutorLingo?
TutorLingo is a series of 9 online training modules that prepare tutors by providing the basic skills necessary to support their peers in becoming more independent and strategic learners.
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No, each training is a stand-alone workshop, and they can be viewed in any order.
What is the CRLA?
The CRLA is a group of student-oriented professionals active in the fields of reading, learning assistance, developmental education, tutoring, and mentoring. In 1989, the CRLA created a training program that is considered ‘best-practice’ for tutor training. A fews years ago, Innovative Educators partnered with the CRLA to create supplementary training modules. Our training supports learning centers in achieving level 1 certification through CRLA.
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Yes. CRLA members receive a 10% discount on TutorLingo.
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