10 Effective Communication Skills For Enhanced Tutoring Sessions
Challenge - Building effective communication in tutoring sessions
Tutoring sessions require thoughtful, intentional communication approaches, which don’t always come naturally. This session will provide concrete techniques and strategies that tutors can utilize in their tutoring sessions with students to improve effectiveness and enhance learning.
For a tutoring session to be effective, the tutor must have strong communication skills. Participants will learn about ten communication techniques to enhance tutoring sessions in this webinar.
The Association of American Colleges and Universities (AAC &U) identifies effective oral and written communication as a twenty-first-century skill for student and career success. Serving as a tutor is a key opportunity for undergraduates and professionals alike to hone their skill sets in this area. Indeed, effective communication is one of the most important skill sets that a tutor needs to be effective and responsive when working with tutees.
While some of the communication techniques utilized in a tutoring session may be straightforward and relatively easy to master, others require thoughtful, intentional work on the part of the tutor and clear and experiential instruction on the part of the tutor trainer. To be successful, tutors must use communication skills to build rapport with their tutee, create a challenging yet supportive learning environment, and guide the tutoring session effectively. In addition, there are key active listening and questioning approaches that tutors need to develop and perfect while also being mindful of how silence can play a significant part in tutoring interactions. Further, it is important to consider issues in cross-cultural communication when interacting effectively with tutees. Finally, tutors must employ varying levels of “attending” to understand and assess their tutees’ needs.
At times, tutees may present unique challenges to the tutor. Effective communication strategies provide a vehicle for addressing a variety of these challenges. For example, a tutor may have to engage a reticent student, address an over-confident one, or use techniques to resolve a conflict and de-escalate a tense situation. Both verbal and non-verbal communication is essential in these challenging tutoring experiences.
This webinar will explore ten communication techniques and approaches that can be beneficial for tutors to utilize in tutoring sessions; these concrete strategies can create a positive tutoring environment and optimize the learning experience of the tutee.
- Understand the importance of communication in the tutoring environment
- Consider communication strategies that build rapport, support learning, and de-escalate tense situations
- Examine roadblocks to effective communication
- Discover ways to communicate in a culturally aware manner
- Reflect on the impact of nonverbal communication in tutoring sessions
- Tutoring center and writing center administrators
- Professional and peer tutors
- Peer mentors and supervisors of peer mentor programs.
- Any educator interested in learning more about effective communication in tutoring sessions
Laurie L. Hazard is the Assistant Dean for Student Success at Bryant University in Smithfield, RI. As a member of the Applied Psychology Department, she writes about parent involvement, student personality types and classroom success. She is an award-winning expert on how students can make successful transitions from high school to college. After earning her Master’s of Education degree from Boston University in counseling, she received a Doctoral degree from Boston University in Curriculum and Teaching. Laurie is co-author of the book Foundations for Learning, 3nd Edition (2012, Prentice Hall), which is designed to help students make a successful transition to college by encouraging them to take responsibility for and claim their own education. Hazard’s textbook has been adopted by colleges and universities around the country, including Boston University, University of Nevada, and Texas A&M. Richard J. Light, the Walter H. Gale Professor of Education at Harvard University, calls Hazard’s book “a winner for any college student” that is a “beautifully written joy to read.”
Laurie has won numerous awards for her work with first-year students and their parents, including the National Resource Center for The First-Year Experience and Students in Transition’s Outstanding First-Year Student Advocate; the Learning Assistance Association of New England’s Outstanding Research and Publication Award; and the Learning Assistance Association of New England’s Outstanding Service to Developmental Students Award. Most recently, Laurie received the CRLA Northeast’s Outstanding Service to the Field of Developmental Education Award.
Laurie’s expertise has garnered national media attention. She has been interviewed and cited as an expert in the Associated Press, Seventeen Magazine, The Chicago Tribune, The Times Picayune, The San Diego Tribune, and Student Affairs Leader. Laurie has also been a guest columnist for the Washington Post’s Answer Sheet: A School Survival Guide for Parents (And Everyone Else). Her articles offer concrete advice for parents of new college students: “How to Help Your Child Adapt to College Life,” and “Parents Should Leave their Kids Alone at College.” Most recently, Laurie has written a book with co-presenter Stephanie Carter, called Your Freshman Is Off To College (2016).
Bio current as of December 2022.
Using effective communication skills in a tutoring session takes practice and mindfulness. As a tutor builds experience and confidence, they should continually be working to hone these skills.
Stephanie Carter is the Director of the Academic Center for Excellence at Bryant University in Smithfield, Rhode Island. She is a respected leader in the field of student success and learning assistance. As an award-winning educator with over twenty-five years of experience helping college students mediate the challenges of the higher education environment, she has gained expertise working with first years and their parents to insure a healthy transition from high school to college. Stephanie has extensive experience, as both a scholar and practitioner, supporting first-year college students in classrooms, residence halls, writing centers and learning centers. Stephanie earned her master’s degree in English at the University of Rhode Island. At Bryant University, Stephanie has developed curriculum for writing courses and teaches composition. She is a nationally recognized expert in the areas of plagiarism and academic integrity, as well as information literacy in the writing classroom. She is often an invited presenter for professional and faculty development in-services as well as for student programs.
Bio current as of December 2022.
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Cost-Effective: No travel required. Online Training is an innovative way to provide your entire faculty and staff with a variety of professional development opportunities for one low price! The more you train the more you save, as the registration fee is per institution, not per person.
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What is included in the Go2K Membership?
Go2Knowledge is your turnkey solution for ongoing professional development in higher education. Your yearly membership includes unlimited access to approximately 150 live webinars and over 350 of our best on-demand training videos. Go2Knowledge can be customized in numerous ways (add your videos, curate our content, custom tracks, etc.) to meet your professional development needs. If you are interested in a customized option, please schedule a call.
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The purchase price for Go2K is an annual fee, which includes access to approximately 150 live events/year and 350+ on-demand training workshops.
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If you have a Go2K membership, your personal dashboard includes automated certificates of completion and can be printed or downloaded after completing the training. You also have a certificate summary that acts as a transcript for all of your completed training. If you do not have a Go2K membership, you can request a certificate of completion from firstname.lastname@example.org.
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We provide a monthly usage and evaluation report to the designated admin. Upon request, we can provide annual or bi-annual reports. Additionally, designated college administrators have full access to pull reports in real time.
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After you purchase Go2K, we create a college site and send your specific Go2K url which you can distribute to everyone at the institution. College personnel then simply create a user login to access their personal dashboard. From the dashboard, they can search for specific training topics, register for upcoming live webinars, and view/print certificates of completion.
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All on-demand training is available in a user’s personal dashboard. You can search for specific titles or use the catalog feature to find topics.
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Colleges are using Go2O in a variety of ways:
- As a stand-alone online orientation
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You can receive completion reports two ways:
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The online enrollment checklist is designed to walk students through your enrollment process ensuring they make it to the first day of class! The registration checklist is one of the modules available with Go2O. Based on your purchasing level, the module can be a selection or will be included.
Are there various pricing options available for Go2O?
Yes, we have 4 pricing levels available.
Is Go2O ADA compliant and responsive?
Go2O is ADA accessible and fully responsive on any mobile device, tablet, or computer.
How are colleges using SL?
- Career Readiness
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- TRIO Programs
- IX Training
- IV Grants
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- Extended Learning Institute
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- Can be required by faculty
- Student Success Course
Which workshops are your top rated?
We take quality seriously, and so all of our workshops are top notch in terms of content and look. However, if we know how you plan to use StudentLingo (FYE, Retention, Probation, TRIO, etc.), we can make workshop recommendations.
Funding is a little tight, how many workshops can I get for $XX?
You can buy the entire StudentLingo package (50 workshops) or we offer several a la carte options. Unlike a lot of other software companies, we don’t charge per user, so we can work with any budget. We recommend talking to other departments on campus to increase your purchasing power and to share the cost. Also, we do have a pay model whereby students pay directly. If you are interested in learning more about this option, give us a call.
Is there an admin view?
This is a feature of our platform, but comes at an additional cost. With the admin view, you get access to more advanced reporting, and you have it in real time. With the standard membership, you get monthly reports.
How have other schools leveraged reporting?
- One of our partners, College of Southern Nevada, used StudentLingo to measure learning outcomes. in a study, one class had access to StudentLingo and the other cohort did not. 92% of the cohort with access to StudentLingo earned a whole letter grade higher than the cohort without StudentLingo.
- A lot of our partners use the data to justify funding for grants, operating dollars, or for new program development.
- The evaluation data is particularly useful in identifying what type of learning students prefer and the qualitative takeaways from viewing the workshop.
- Some of our partners use the data to connect with their student information system, like Banner or Peoplesoft.
- I think a great way to get started on how you want to use the data is to ask yourself some questions:
- How will I know if StudentLingo was successful?
- What do I hope students will gain from access to StudentLingo?
- What data is important for me to know in order to show that StudentLingo is a worthwhile purchase?
What is TutorLingo?
TutorLingo is a flexible tutor training plaform and can be purchased at the Bronze, Silver or Gold level to meet your training needs. Every level consists of a series of 9 Core online training modules that prepare tutors by providing the basic skills necessary to support their peers in becoming more independent and strategic learners. The Silver & Gold purchasing options include TLNow training and our Additional Level 1 or Level 2 training topics, all of which help to achieve Level 1 & 2 of the CRLA Certification. See our pricing guide for details.
Should the TutorLingo trainings be viewed in any particular order?
No, each training is a stand-alone workshop, and they can be viewed in any order.
Do you offer micro-credentialing for Tutoring Center staff?
Yes, we offer multiple micro-credentials which would serve Tutoring Center teams including Tutoring Center Administration, Mastering Service Excellence, Fostering A Culturally Responsive Campus Through Diversity, Equity & Inclusion and Supervisory Leadership: Maximizing Productivity & Staff Development.
What is the CRLA?
The CRLA is a group of student-oriented professionals active in the fields of reading, learning assistance, developmental education, tutoring, and mentoring. In 1989, the CRLA created a training program that is considered ‘best-practice’ for tutor training. A fews years ago, Innovative Educators partnered with the CRLA to create supplementary training modules. Our training supports learning centers in achieving level 1 certification through CRLA.
Do CRLA members receive a discount on TutorLingo?
Yes. CRLA members receive a 10% discount on TutorLingo.
Is there an Admin View?
Yes. The admin view is an upgrade and costs $500, but gives you the ability to access completion data more efficiently and in real time. If you don’t want the admin view, we provide monthly usage reports.
What is ParentLingo?
ParentLingo is a go-to resource that institutions can easily share with parents to encourage student independence, growth & success. ParentLingo is a shared resource that recognizes and includes parents as partners in the educational process.
What is the cost?
Please contact us for pricing information. Email email@example.com or 504-206-6585.
What features are included?
- 8 Targeted Modules For Parents Branding (Logo On Every Page)
- ADA Compliant & Responsive Design
- Promotional Materials
- Registration (First Name, Last Name, Email)
- 8 Targeted Modules For Parents Branding (Logo On Every Page)
- ADA Compliant & Responsive Design
- Promotional Materials
- Completion Reports & Standard Evaluations
- Custom Branding (Logo & Institutional Photos)
- 3 Additional Registration Points
- Add & Edit Custom Content
- Customizable Evaluations & Surveys Advanced Reporting
- Designated Instructional Designer
- Flexible Pricing (College Payment Option Or Parents Pay Directly)