Mental Health 101 For The Non-Clinical Case Manager
Due to the increase of students presenting with high-risk concerns, case management has quickly become an essential role on college campuses. Non-clinical case management programs are considered a “front-line” role Often they are the first to receive information and attempt to outreach and support students in crisis, which requires an extensive set of skills and knowledge.
Non-clinical case managers will develop a foundational understanding of mental health concerns and how to provide appropriate support to high-risk students.
Non-clinical case managers are tasked with providing case management services to students referred to the BIT team for concerning behavior. Referrals can include Emotional/Mental Health Concerns, Substance Use Concerns, Social Service Needs, Medical Concerns and Withdrawals, Behavioral Issues, Crisis/Emergency Response, and Interpersonal Concerns. Further, a high percentage of students that are referred to such programs either already have received a mental health diagnosis or are beginning to show the first signs of a possible mental health concern. Non-clinical case managers are often the first person to meet with these students and therefore must have a keen awareness of common mental health diagnoses in college-age students, be able to identify signs and symptoms of possible mental health concerns and be able to perform risk assessments for a threat to self/others.
However, many non-clinical case managers do not have a mental health or social work background and therefore may not have the necessary tools to perform these tasks. This can lead to case manager confusion and burnout, the potential to miss threatening or risky behaviors and the potential for referred students to not receive the standard of care necessary to ensure safety and proper support.
It is essential that non-clinical case managers seek out mental health competency training. This ensures confidence in their role, clarity around how to identify risk, and the ability to created and implement appropriate case management interventions and programs.
- Understand the fundamentals and scope of non-clinical case management
- Learn the most common mental health issues facing college-age students today
- Learn mental health issues prevalent in non-traditional or marginalized student populations
- How to perform a non-clinical risk assessment for a threat to self and threat to others
- Learn specific case management techniques for mental health concerns
- Enrollment Management
- Student Services/Affairs
- Academic Advising
- Dean of Students
- Case managers
- Any educator interested in learning more about case management in higher education
“Mental Health Knowledge is one of the core competencies necessary for implementing sound case management programs. Without it, we are doing a disservice to our high-risk students in need of support and intervention.”
Jamie Molnar, LMHC, QS, has 12 years of clinical and organizational psychology experience, with particular expertise in clinical counseling, coaching, case management, crisis response, and health and wellness initiatives. She earned her B.S. in Psychology from the University of Central Florida and her Masters in Applied Psychology (Clinical) from Murdoch University in Perth, Australia. She is a Licensed Mental Health Counselor, a State of Florida Qualified LMHC Supervisor, and a Gallup-Certified Strengths Coach.
Jamie is an advocate for mental wellness and early intervention. She currently works in clinical practice in St. Petersburg, Florida, provides higher education consulting nationally, and offers online trainings and courses for mind-body-spirit living. She has worked in a variety of clinical settings but spent the last 5 years in higher education working in both clinical and non-clinical roles in Student Affairs. She has experience in college counseling, wellness outreach initiatives, chairing the BIT team, and designing, implementing, and overseeing case management services. She is an active member of the Higher Education Case Manager Association’s (HECMA) Operations and Strategic Planning Committee and co-authored the 2017 HECMA Member Survey and Analysis Report. She also provides mentorship to new case managers through the HECMA Mentorship program. Jamie currently serves on the advisory board for the National Behavioral Intervention Team Association (NaBITA) and is an Editor for the National Journal for Behavioral Intervention Teams. She writes and presents regularly on case management in higher education.
Makenzie Schiemann is currently an Associate Consultant with TNG and is the Associate Executive Director of NaBITA. Makenzie worked in higher education for 9 years at both a large public, and small private institution where she chaired the Behavioral Intervention Team and oversaw the case management and victim advocacy departments. Makenzie has presented at numerous national conferences including NASPA, the Higher Education Case Manager's Association (HECMA), NaBITA, ASCA, and the American College Counseling Association. Additionally, she has presented various online trainings, conducted research on case management practices, and written publications on case management work. She currently serves on the advisory board for NaBITA, is an editor for the Journal for Behavioral Intervention Teams, and has previously served on the leadership board for the Higher Education Case Managers Association (HECMA). Her areas of expertise include policy and program development for behavioral intervention teams, case management, and victim advocacy, strategies for chairing behavioral intervention teams, research and assessment, and strategic planning for comprehensive educational and awareness programming.
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Go2O is ADA accessible and fully responsive on any mobile device, tablet, or computer.
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We take quality seriously, and so all of our workshops are top notch in terms of content and look. However, if we know how you plan to use StudentLingo (FYE, Retention, Probation, TRIO, etc.), we can make workshop recommendations.
Funding is a little tight, how many workshops can I get for $XX?
You can buy the entire StudentLingo package (50 workshops) or we offer several a la carte options. Unlike a lot of other software companies, we don’t charge per user, so we can work with any budget. We recommend talking to other departments on campus to increase your purchasing power and to share the cost. Also, we do have a pay model whereby students pay directly. If you are interested in learning more about this option, give us a call.
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This is a feature of our platform, but comes at an additional cost. With the admin view, you get access to more advanced reporting, and you have it in real time. With the standard membership, you get monthly reports.
How have other schools leveraged reporting?
- One of our partners, College of Southern Nevada, used StudentLingo to measure learning outcomes. in a study, one class had access to StudentLingo and the other cohort did not. 92% of the cohort with access to StudentLingo earned a whole letter grade higher than the cohort without StudentLingo.
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What is TutorLingo?
TutorLingo is a series of 9 online training modules that prepare tutors by providing the basic skills necessary to support their peers in becoming more independent and strategic learners.
Should the TutorLingo trainings be viewed in any particular order?
No, each training is a stand-alone workshop, and they can be viewed in any order.
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The CRLA is a group of student-oriented professionals active in the fields of reading, learning assistance, developmental education, tutoring, and mentoring. In 1989, the CRLA created a training program that is considered ‘best-practice’ for tutor training. A fews years ago, Innovative Educators partnered with the CRLA to create supplementary training modules. Our training supports learning centers in achieving level 1 certification through CRLA.
Do CRLA members receive a discount on TutorLingo?
Yes. CRLA members receive a 10% discount on TutorLingo.
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Yes. The admin view is an upgrade and costs $500, but gives you the ability to access completion data more efficiently and in real time. If you don’t want the admin view, we provide monthly usage reports.
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ParentLingo is a go-to resource that institutions can easily share with parents to encourage student independence, growth & success. ParentLingo is a shared resource that recognizes and includes parents as partners in the educational process.
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- 8 Targeted Modules For Parents Branding (Logo On Every Page)
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