Researching, Implementing & Assessing Online Student Services

How To Work With Vendors To Provide Equitable & Essential Services

On-Demand Training

$ 0.00
If you have any trouble registering, please contact us at 303-955-0415 or

Free 2-Day Virtual Conference

Registration includes institutional access to the recording for one year.


Innovative Educators is excited to announce the first virtual conference focused solely on Online Student Services. This 2-day event will address the challenges Student Services/Affairs Professionals face when trying to research, implement, and assess online student services. The conference will consist of 16 sessions: 8 focused on how to work with vendors and 8 case studies from online student services vendors.   

Why Does This Matter?
As technology takes over our classrooms and the expectations of our students to access help virtually becomes the norm, there is no question that online student services will dominate the future of delivering support to students. However, the need to provide online support services has often times taken a backseat to course delivery. We are all familiar with the numerous learning management systems (LMS) our colleges have implemented to enable students to access online classes and course materials 24/7. Yet we struggle with providing the support services students need to be successful in these classes. How do we close this gap and provide accessible, reliable, and timely support to students when they need it?

The process of finding the best services, connecting with vendors, and obtaining the data needed for program reviews can be a daunting task. What services do our students really need? Which vendors provide state-of-the-art programs? How do I know what’s best for our campus? How do I implement without significantly impacting IT? How long will this take to implement? How do I make informed decisions about which services to keep? Who is going to manage this? How will I get the budget to make this happen? This 2 day conference will walk you through the 8 critical steps of selecting and implementing the best online student services for your campus. We will also walk you through 8 case studies highlighting online student services vendors and their clients. 

The presentations include:

  • Conducting Needs Assessment
  • Scheduling, Coordinating and Assessing Vendor Demos
  • Working with IT
  • Contracts, Negotiations & Budgeting
  • Evaluating ADA Compliance
  • Implementation Strategies
  • Managing Online Student Services
  • Assessing Online Student Services

Case studies include:

Streamlining the admissions/onboarding processes, implementing mobile apps and online support tools for ongoing support, and even adding telemedicine is all possible with the right vendor and know-how to make it happen. If you are concerned with increasing dropout rates, staying competitive, and meeting student expectations, this conference will help you identify solutions that your students need and walk you through the process of successfully rolling them out on your campus.
    • Discuss best practices for the following stages of student services implementation & assessment:
      • Conducting a needs assessment
      • Scheduling vendor demos
      • Working with IT
      • Contracts, Negotiations & Budgeting
      • ADA Compliance
      • Implementation
      • Management
      • Assessment
    • Identify strategies for working with vendors to implement virtual student support services
    • Learn about the latest online student services solutions
    • Hear case studies from colleges about online student services solutions
    • Discuss lessons learned and share strategies for improving online student services delivery
    • 11:00-11:30am
      Conducting An Online Student Services Needs Assessment
    • 11:45am – 12:15pm
      Improve Your First-Year Success Rates With An Online Orientation Program - Innovative Educators
    • 12:30 – 1:00pm
      Scheduling, Coordinating & Evaluating Vendor Demos
    • 1:15-1:55pm
      A "Hi Touch - Hi Tech" Engine for Guided Pathways - Starfish
    • 2:00- 2:30pm
      Working with IT To Implement Online Student Services
    • 2:45 – 3:15pm
      Personalize Student Communication at Scale: Learn How the University of Texas Redefined the Advisor/Student Relationship By Texting - Signal Vine
    • 3:30-4:00pm
      Negotiating Contracts For Online Vendor Services
    • 4:15-4:45pm
      Using Online Student Success Videos to Support Probation Students -  Innovative Educators  
    • 11:00-11:30am
      Digital Products & ADA: Are Your Purchases Compliant? 
    • 11:45am – 12:15pm
      Academic Integrity Made Simple and Secure for the Future of Online Learning - Proctorio
    • 12:30 – 1:00pm
      Implementing Online Student Services: How To Create a Successful Launch
    • 1:15-1:45pm
      Providing Equitable Online Academic Advising & Support - Cranium Café 
    • 2:00- 2:30pm
      Managing Online Student Services: Staffing, Resources & Upgrades
    • 2:45 – 3:15pm
      Student Services Data Management Solution - Clockwork
    • 3:30-4:00pm
      Assessing Online Student Services: How Do You Measure Success?
    • 4:15-4:45pm
      Introduction To Open Educational Resources & Zero Textbook Cost Degrees 

    Day 1 Agenda: On-Demand Training

    Speaker: Denise Swett - Conducting An Online Student Services Needs Assessment (11:00-11:30am)

    Online student services are becoming the norm as technology has become the tool students want to use to access support when they need it. At the same time colleges are successfully using some technology-based products for outreach and recruitment, retention, academic advising, financial aid, providing accommodations, producing electronic transcripts and much more. The challenge for professionals is how to assess what the college and students need, and developing a strategy to advance priorities and creating a student services technology plan.

    Conducting a needs assessment in these times of competing priorities is not a simple task. Creating a cross-campus team to lead the discussion, measuring the impact on the college IT department, identifying resources, generating priorities, constructing a timeline and determining accreditation expectations are just a few of the critical components of establishing a practical and realistic plan.

    This session will provide information on how to establish a work-team to assess current offerings and evaluate other needs; how to determine priorities and create a timeline; working with purchasing to understand when you may need an RFP; suggestions on how to leverage existing budgets and resources and how to present your findings to the college community.


    • Identify key components needed for a high-quality assessment of online student services
    • Learn strategies to use the assessment report to implement new student support services and college programs
    • Understand how to use the assessment plan as a tool to guide resource decisions

    Speaker: Meg Foster - Improve Your First-Year Success Rates With An Online Orientation Program (11:45am - 12:15pm)


    Do you need an orientation for students who have trouble coming to campus? Do you need to reach more students with an ongoing orientation module? Is your institution interested in implementing an Online Orientation program? If so, this presentation will be very helpful, as it will walk you through how Reynolds College researched, selected, and implemented their online orientation program in conjunction with StudentLingo.


      • Review the need for online orientation
      • Discuss how online orientation impacts first-year success rates
      • Identify the challenges of selecting, creating, and implementing an online orientation solution
      • Explain how to create an orientation specifically addressing learning objectives, content creation, and stakeholders
      • Analyze assessment methods
      • Discuss next steps
      • Learn how Go2Orientation & StudentLingo work to support your first-year success initiatives

    Speaker: Chico Garcia - Scheduling, Coordinating & Evaluating Vendor Demos (12:30-1:00pm)


    Front Range Community College has utilized “Demo Days” for 4 online tools: Online Orientation, Online Proctoring, Virtual Tours, and Online Tutoring. In this session, we will present a framework for creating your Demo Day, from initial research to scheduling, to preparing questions and setting evaluation criteria based on your needs.  We will also discuss committee make-up and how best to prepare your committee for Demo Day.  Join us for this brief presentation on how you can create your own Demo Day to select the best vendor/product to serve your students.


    • Learn how to identify, prioritize and communicate your needs in a clear & effective manner
    • Examine what makes for an effective committee
    • Discover how one school created a successful demo day
    • Discuss methods for creating effective evaluation criteria

    Speaker: Michelle Stricker & Kelly Kilby - A “Hi Touch-Hi Tech” Engine for Guided Pathways - Starfish (1:15 - 1:55pm)


    As a community college with limited resources, we needed to scale student support services. In a state system committed to a Guided Pathways framework, some goals include the need to be student-ready with just-in-time interventions, function as a holistic campus/district, and to scale support. Student completion is a team sport and transformational change is hard. Working as cross-functional teams for this change has paid off. Come hear about the trail we have blazed with the power of Starfish’s Enterprise solution to support our goals. Reedley College, and our 3-college District team has worked for four+ years to empower our campus communities to better support students along their degree paths. The Starfish Platform that supports these objectives includes Career Exploration, Onboarding, Degree Planning & Registration, Course Forecast Demand, Close-to-Completion features, Student Intervention Inventory, Early Alert, Case Management, Connections, Student Retention Scores, Predictive Analytics, and metrics. We consider Starfish essential for us to initiate Guided Pathways. Participants will take a glimpse at the Platform and learn about our approach.


        • Learn strategies from Reedley’s approach to transformational change
        • See components of the Starfish Platform that support students through all 4 pillars of the Guided Path
        • Understand how technology can support a very personalized and high-touch network to scale services

    Speaker: Harry Cole - Working With IT To Implement Online Student Services (2:00-2:30pm)


    Managing a project that involves IT and third-party vendors can be difficult, especially when the project manager has little IT knowledge or connection to their IT department. This webinar will discuss the potential barriers project managers may face while working with multiple internal and external stakeholders, as well as strategies for overcoming those obstacles.


        • Learn how to get started
        • Explore possible stakeholders and who can help
        • Understand how to communicate with IT or find someone who can
        • Differentiate the role of IT and the third party vendor

    Speaker: Brian Kathman - Personalize Student Communication at Scale: Learn How the University of Texas Redefined the Advisor/Student Relationship By Texting (2:45 - 3:15pm)


    Many schools are not evolving to meet the digital demands of today’s students. More than 65% of schools missed their enrollment goals last year. Students have become accustomed to targeted, personalized communication on their mobile device. They want information that’s easy to digest and delivered to them on the go. Email read-rates have plummeted down to 6%, and most of the time phone calls are going unanswered. Some schools have started texting their students but are doing so with limited effectiveness in a manual and non-targeted way. In this webinar, participants will learn how to engage students today where they operate most, via text message. We’ll show you how using automation and personalization to reach large numbers of students in a targeted way can help you engage students and meet your enrollment and retention goals. We’ll show you how researchers were able to demonstrate a 20% increase in retention with the Signal Vine platform and share a student services example from the University of Texas.


        • Learn how to use automation and personalization in texting outreach
        • Discover How to reduce workload and engage with their students in an effective and timely manner

    Speaker: Denise Swett -  Negotiating Contracts for Online Vendor Services (3:30-4:00pm)


    The goal of any contract negotiation is creating an agreement that is fair, reasonable, well defined and beneficial to both the college and the vendor. Critical to the process for any college is making certain that all college and Board policies have been followed, the contract clearly states-in detail- what services are to be delivered, what the timeline for implementation will be and what the cost for services will be.

    Having a strategy prepared and supported by the selection committee and your purchasing department is key to a positive outcome. Developing questions and including all concerns can avoid disastrous push back once the contract is signed and stakeholders feel left out. Establishing a collaborative and cooperative negotiation sets the tone for an ongoing positive relationship between the college and the vendor.

    At the same time, as we have learned from previous contracts- it’s all in the details. What does “limited service” mean? Or “end user responsibilities”? Or a favorite, “consultants are available to resolve technical issues as requested.” (Available yes, at $350 per hour and in three weeks!) Clarifying these types of details and specific definitions of language is critical in establishing mutual expectations for product performance.

    This short presentation will review a contract negotiation checklist and share some lessons learned.


            • Identify key components that are helpful when negotiating contracts
            • Learn strategies to prepare a negotiation plan
            • Understand what critical details cannot be overlooked

    Speaker: Todd Oberson - Using Online Student Success Videos To Support Students On Probation (4:15-4:45pm)


    According to THE CONVERSATION, “Over two million new students show up at colleges and universities across the United States. But by winter break, hundreds of thousands of them will have a grade point average that places them in an academic status called probation and puts their college educations at risk.” There are a multitude of reasons for this, but there is no question that this is a critical juncture for student interventions.

    However, with increasingly limited resources and an increased demand to meet student success indicators, institutions are finding it difficult to provide services to students in a cost-effective manner, and California State University Channel Islands (CSUCI) was one of these institutions. “It was mathematically impossible to meet with all 1000 students on our caseload, and so we were looking for new and innovative ways to connect with students and provide online support. StudentLingo has been a tremendous help in providing students success strategies online.”

    Join this webinar to learn how CSUCI uses StudentLingo (a series of interactive on-demand workshops, action plans, and valuable resources) to support students on probation, to promote student success, and to increase retention & persistence.


            • Discover how student success video workshops can help students persist to graduation
            • Share how StudentLingo is used to support students on Probation
            • Describe how CSUCI implemented and utilizes StudentLingo to provide 24/7 student support
            • Share why StudentLingo is an effective tool for maintaining and improving student support given increased caseloads and limited budgets
            • Determine which departments on campus would benefit from StudentLingo

    Day 2 Agenda: On-Demand Training

    Speaker: Jackie Luft - Digital Products & ADA: Are Your Purchases Compliant? (11:00-11:30am)


    The digital content purchased, or require students to purchase, for courses must follow the same ADA digital accessibility standards as the content created by instructors or instructional designers. Textbooks, websites, digital portfolios, software and educational resources from publishers all provide a Voluntary Product Accessibility Template (VPAT). Whether you purchase these items for your courses, or you require students to buy, it is the school and instructor’s responsibility to ensure that these resources follow Section 508 digital accessibility regulations, WCAG 2.1 AA Standards.

    Some of the items that are included are:

            • eTextbooks
            • Publisher provided PowerPoints
            • Online resources: practice quizzes, flashcards, digital notes, videos
            • Software such as ePortfolios, Mathematics software, statistical software

    This webinar will give you tips and techniques on how to understand a VPAT, give you suggested questions to ask salesman and help you to ensure accessibility for your students with the digital material that is purchased.


            • Recognize and locate the accessibility standards for purchased goods and services used in education
            • Explain the purpose and importance of evaluating a VPAT before procurement
            • Observe how to evaluate the company VPATs with the actual product
            • Predict which questions to ask vendors about digital accessibility

    Speaker: Dave Ernest - Academic Integrity Made Simple and Secure for the Future of Online Learning (11:45-12:15pm)


    Every instructor and administrator wants an easy way to ensure exam security that supports learning and is easy to use for students. Using technology that provides this security, scales for large and growing programs, and still completely protects user data is critical in our day and age. Join Proctorio's session to hear how institutions are growing their programs while still getting the exam security they're looking for online. Best of all, you'll hear about Proctorio's cutting-edge approach to protecting your institution from any malicious attempts to steal student data and information.

    Speaker: Meg Foster - Implementing Online Student Services: How To Create a Successful Launch (12:30-1:00pm)


    Today’s learning environment, whether face-to-face or virtual, is increasingly web-based, and our students are coming to us from K-12 institutions are accustomed to engaging with online learning materials. Knowing this, how can we implement online student success resources that are engaging and effective and utilized by our faculty, staff, and students? During this interactive session, we will explore the key steps to launch online student services at your institution successfully. We will discuss one college’s experience: what they did that worked and what they wished they had considered before they incorporated online student services at their institution! Takeaways will include suggestions for marketing/promotional materials as well as recommendations for whom to engage in a launch “team.”


            • Describe the steps to launch online student services
            • Identify strategies for getting campus buy-in for online student services
            • Construct a marketing plan for promoting online student services

    Speaker: Michael Bills - Providing Equitable Online Academic Advising & Support - Cranium Cafe (1:15-1:45pm)


    This presentation explores how technology can improve equitable outcomes for students of all races, gender, and SES by making student services more available and accessible. In this presentation, Mike Bills will discuss the existence of achievement gaps, and how the use of technology can improve equitable outcomes, using the Cranium Cafe platform to engage students to access counseling and academic advising and support online.

    Speaker: San Lu - Managing Online Student Services: Staffing, Resources & Upgrades (2:00-2:30pm)


    There is no doubt that online student services are a valuable tool for our students and our colleges. As we add additional online programs, significant planning is required to determine who will be impacted and what the level of participation is needed. You will need to determine who will serve as the product manager, how much time will be required for implementation and ongoing maintenance, who will provide training for using the product, how will it interface with your SIS and LMS already in place and so much more.

    There is a cost to all of this beyond the expense of purchasing the online product. Some programs require significant support from your IT department, customized single sign-on within the portal, a help desk for escalated issues and support 24/7 for technical issues. It is critical to have a comprehensive plan in place to ensure that products are serving their purpose and do not create additional barriers to students or staff.

    This short presentation will outline key considerations for managing online student services, from interfacing with the product support team, working with your own IT department, anticipating and resolving problems, determining who is responsible for what, how much time is involved and estimating costs.


            • Identify key components needed to ensure long-term maintenance of online services
            • Learn strategies to anticipate training needs effectively
            • Understand how to utilize a checklist to maximize program effectiveness

    Speaker: Mary Baddam - Student Services Data Management Solution - Clockwork (2:45-3:15pm)


    Participants will understand how Clockwork database can help automate the day to day process of student services, collect data and run reports. Student services departments currently using paper or other systems to manage data find it cumbersome to track information and run reports, to find out the progress of the students and departments. Student services professionals spend a lot of time keeping a paper trail and managing everything manually, with the growing amount of paperwork and limited physical space and required student interactions, staff find it hard to access information easily and hence face backlogs of appointments that require their attention. Student services looking to find efficient ways to manage information and to provide excellent service to students can understand from this webinar how Clockwork database management solution can help departments go paperless and provide students the flexibility to access services online.


            • Discuss how ClockWork has helped students services streamline and automate workflows.
            • Improve the quality of student services by providing online services to students
            • Demonstrate the need of going paperless and secure
            • Discover how Clockwork can integrate with SIS and Outlook/Google Calendars
            • Learn how to use the Clockwork Software to capture data and run reports as and when needed with the help of customizable forms


    Speaker: Dr. Shellie J. Keller - Assessing Online Student Services: How Do You Measure Success? (3:30-4:00pm)


    The College of Southern Nevada uses a variety of online tools to support staff and student learning/development. While they may not be a magic fix, they serve as effective modes of delivery in many cases and especially in a large multi-campus institution. In this session, learn how some of these tools are utilized and assessed to engage in continuous improvement, student development and to ensure continued funding. Learn how TutorLingo is utilized in a certified training program to ensure best learning practices are applied in tutoring sessions. Also, learn how online student success workshops are used to narrow achievement and equity gaps.

    Speaker: Dr. Barbara Illowsky - Introduction To Open Educational Resources & Zero Textbook Cost Degrees  (4:15-4:45)


    According to a February 2018 report by The Institute for College Access & Success, “Existing state aid programs are not designed to sufficiently address non-tuition costs of college, including housing, food, textbooks, and transportation, particularly in high-cost areas of the state.” In fact, the CA Student Aid Commission estimates “students incur over $19,000 in non-tuition college costs per year for students living independently off campus (which the majority do).” Textbooks and supplies account, on average, for $1420 per year at public community colleges in the U.S., more than many states’ tuition.

    How do students cope and how can faculty, administrators and foundations support these students? Specifically, what can we do that support students in achieving their educational goals? For me, the cost of textbooks has become a social justice issue, one that I can actually do something about. All students need free access to course materials on Day 1 of class, not when they can afford to purchase their textbooks. In many college courses, if a student cannot purchase the textbook until the second or third week of the term, that student is at a severe disadvantage compared to student who start the term fully resourced.

    In this session, participants will gain an overall understanding of the textbook problem and how we can start to address it. Attendees will learn about the various initiatives across North America and throughout the world and how to adapt those initiatives for their own campuses. Attendees will also receive information on the most widely used repositories and how to ensure that the “free” materials are high quality.

    Denise Swett has worked in higher education over 30 years, at both public and private universities and 2 and 4-year colleges. She is well known for her engaging presentations at national conferences including the American Council on Education (ACE), the National Association of Student Personnel Administrators (NASPA), the League for Innovation for the Community Colleges, American Association of Community Colleges (AACC), National Orientation Directors Association (NODA), Annual Conference on the First-Year Experience and Midwestern Higher Education Compact. She has also served as the Community College Representative on the Washington Higher Education Secretariat Work Group, NASPA’s Community College Division Board and California Community College Chief Student Services Administrators Association Executive Board (CCCCSSAA).

    During her 11 years at Foothill College, Denise was the Administrator of the Year in 2009 and 2016 and was recognized for her work by the Association of Mexican American Educators of Silicon Valley receiving the Educator of the Year award in 2011. She also received the National Community College Administrator of the Year Award in 2012 from NASPA. Denise started her career in higher education working in student activities at the University of San Francisco for 11 years. She moved to community college serving as Dean of Students at Chabot College, Vice President of Student Services at Cañada College, Dean, and AVP of Middlefield Campus & Noncredit Programs and Vice President of Student Services at Foothill College. Denise earned her BA and MPA at San Jose State University and her EdD from the University of San Francisco. Denise retired from higher education in August 2018 but remains committed to continuing her work assisting colleges to implement and enhance online services for students, developing support programs for undocumented/DACA students and providing training and professional development.

    Photo of webinar speaker Chico Garcia.

    Chico Garcia completed his B.A. at Fort Lewis College in Durango, CO, before receiving his M.Ed. in Organizational Performance and Change from Colorado State University. Over the past 17 years, Chico has served in numerous roles throughout Student Affairs at Front Range Community College. He began his career as an academic advisor and has served as the Director of Student Life and then the Director of Career and Academic Advising for 7 years, before his current role in Online Learning as the Associate Dean of Online Student Affairs. Over the past three years, Chico has worked on several teams at Front Range Community College focused on implementing Guided Pathways, this work included being the co-lead responsible to develop a new onboarding process that included Mandatory Orientation as a primary component.

    Harry Cole is the Learning Specialist for the Tulane University Goldman Center for Student Accessibility. He is native to the New Orleans area and is a Tulane alum. After graduating from Tulane, Harry and his wife moved to Texas, where he began training as an educator at the Houston Montessori Center. He earned his American Montessori Society (AMS) Secondary I/II Teaching Credential after a combined two years of study and practicum focusing on adolescent psychology, Montessori philosophy and pedagogical practices. Harry was driven to understand the needs of all students, especially those who struggle in traditional learning environments. So, he quickly found himself training at the June Shelton School and Evaluation Center in Dallas to address the specific needs of students with learning differences and providing specific strategies for their success. Harry would later work for the Shelton Scholars program, using a multisensory structured language (MSL) approach to reading along with auditory discrimination and memory training in small group settings. As Tulane continues building its student learning resources, this non-traditional Learning Specialist is a leadership role in the efforts to coordinate and promote cross-departmental learning resources, as well as to establish new resources for students, faculty, and staff. As an equal priority, Harry supports the academic achievement and persistence of Tulane students with learning disorders and disabilities whose challenges arise when those differences begin impacting other developmental and educational factors.

    Jackie Luft, Ed.D. is currently faculty at Western State Colorado University, where she works with both pre-service and current educators towards meeting their goal of completing graduate work. Jackie’s Master of Special Education and Doctorate of Educational Technology provide a foundation for her area of focus, how technologies assist people with disabilities. Jackie has had the opportunity to work in public schools as a social studies instructor, special education instructor, and administrator.; and in higher education preparing teachers for the classroom. As an educator early in her career, she, saw the potential technology had when working with students with learning disabilities. She has had the privilege of watching technology develop and transform education, both in public schools and higher education, which led her to work with other educators to use technology to meet the various needs of students in their classroom. Besides a love of technology and education, Jackie enjoys the outdoors, attempting any new craft fad and spending time with her loved ones. She currently is living in rural Gunnison County and building her dream log home surrounded by Ponderosa Pines and chipmunks. Her adult children never visit enough, but her cat, Meatloaf, and dog, Ginger Sweet Potato Bear, keep her entertained. Jackie’s goals in the future are to continue to work with educators to increase Universal Design of Learning, so that all students have equal access to education. She will continue to research new methods that are effective in increasing accessibility and learning for students through digital media.

    Ms. Meg Foster is the Coordinator for Online Student Success at Reynolds Community College and is also an adjunct instructor teaching first-year experience courses (SDV 100). Prior to her work with online learning, she coordinated college orientation programming at Reynolds Community College. Her areas of research include enrollment management, college preparation, online learning, and retention, and she has presented at numerous conferences on issues in higher education, student orientation, and college success. Meg has previously served as an Assistant Dean of Admissions at Salem College and Virginia Wesleyan College. She has an M.A. in College Student Personnel Administration from the University of Maryland and a B.A. in History from the University of Virginia.

    Michael Bills is the President of Cranium Cafe. Cranium Cafe creates the in-office experience for off-campus students by providing easy to use technology that enables students to receive real-time student services from anywhere in the world. By providing real-time, face-to-face connection with academic advisors, financial aid officers, tutors, professors, career service offices, and alumni mentors; Cranium Café is able to dramatically increase enrollment, retention, and graduation rates. Mike has been a successful entrepreneur and CEO across a diverse set of industries including: software, business process outsourcing, fundraising, transportation equipment manufacturing, and defense contracting with P&L responsibility up to $60 million Mike earned an MBA from Westminster College in 2003 from the Gore School of Business at Westminster. He has taught as an adjunct professor at Westminster in managerial finance, mergers and acquisitions, international finance, and business valuation. Mike has been featured in the Utah Business top "40 under 40" list, their “Fast 50” growing companies list, and their “10 Fittest Executives List”. He is a former nationally ranked triathlete who now focuses on being fit instead of fast, and spends most of his free time mountain biking and skiing. Prior to his appointment to the Board of Trustees in 2007, Mike served on the Westminster College Alumni Board. Mike and his wife, Amy, reside in Salt Lake City with their two young children.

    San T. Lu, MA is currently the Alternate Media Specialist at Napa Valley College, CA responsible for facilitating the integration of access technologies into teaching and learning. Prior to this, he was the Supervisor of the Disability Resource Center and Veterans program at Foothill College where he was responsible for implementing new applications (ClockWork/DSPS Database) and managing numerous online student services related technologies. San was instrumental in moving all the DRC student process to an online platform, implementing a student-friendly appointment system and coordinating online solutions to support student success. San also worked at Stanford University School of Medicine as an Academic Research and Program Officer under various grants. He holds a bachelor’s degree in Business Administration from the University of San Francisco and master’s in Gerontology from San Francisco State University.

    Mary Baddam has been working with Clockwork in different capacities since 2010. She has actively worked in implementation and support of the software at various student service offices at more than 100 colleges and universities across North America. She has worked closely with Directors, Deans, Managers, Counselors, and advisors from disability support services, counseling and advising to help them understand how Clockwork can help streamline workflows, eliminate paper and run stats within minutes. Mary takes pride when she hears student service professionals appreciate how things improved since the implementation of the software and is always ready to work together with student service departments to add new features by actively collecting feedback.

    Dr. Shellie Keller currently serves as Director of Centers for Academic Success in Academic Affairs at the College of Southern Nevada. She previously served as a community college advisor for seven years and then transitioned to Director of Centers of Academic Success. Dr. Keller also serves as an adjunct instructor at the community college. Her research focus is student learning and development, advising theories and practices, and competency modeling in higher education. She can be reached at

    Dr. Barbara Illowsky is co-author of “Introductory Statistics”, “Introductory Business Statistics” and “Collaborative Statistics”, free and open textbooks published by OpenStax College that are used by hundreds of colleges, universities, and high schools throughout the country and world. Dr. Illowsky is considered one of the leading international experts in open educational resources. In 2013, the OpenEducation Consortium awarded her its top international award, the Educator ACE Award, for her contributions worldwide in promoting, training, authoring, and advocating for Open Educational Resources. She then served on the international Board of Directors for the OpenEducation Consortium. Dr. Illowsky has been a mathematics and statistics professor at De Anza College since 1989. She has been on loan to many projects, including the California Community Colleges Chancellor’s Office and the California Community Colleges Online Education Initiative as its Chief Academic Affairs Officer. This year, she is the first OER and Innovation Fellow for the Michelson 20Million Minds Foundation. She spends her days advocating for and promoting adoption of OER. Dr. Illowsky earned her BS in Mathematics from SUNY Albany, her MA in Statistics from Wharton School, University of Pennsylvania and her PhD in Education: Instructional Design for Online Learning from Capella University.

    Todd Oberson has an MBA from Colorado State University and is also quite familiar with the CSU system, having completed his Bachelor's degree at CSU Long Beach and his Master's degree in Educational Leadership at San Diego State. The Academic Advising Center at CSUCI supports students in Degree Planning, General and Graduation requirement advising, Transition to College through 1-unit course, Major Exploration and Academic Difficulty/Probation. The Advisor caseload is 1:1000 in the Advising Center.

    Photo of webinar speaker Michelle Stricker.

    Michelle Stricker is a 2nd generation Community College graduate who has spent her career working to increase student success, first as an academic and career counselor in both high school and higher education settings and most recently as the Matriculation Coordinator for Reedley College. Located in the heart of the Central Valley of California, Reedley College is Hispanic Serving Institution with robust CTE and Transfer options serving a highly diverse population. While at Reedley College Michelle has been involved in leading numerous student success initiatives including the implementation of the Starfish Enterprise Success Platform at both her campus and district and as co-chair for the CA Community College Starfish Users Group.

    Photo of webinar speaker Brian Kathman.

    Brian Kathman is the CEO of Signal Vine, an engagement technology company that higher education institutions use to text message students. Brian is an entrepreneur with a BS in Marketing from Indiana’s Kelley School of Business and an Executive MBA from Georgetown’s McDonough School of Business. He has deep experience in technology, philanthropy, and high-growth companies. Prior to starting Signal Vine, Brian was the Chief Operating Officer at Arabella Advisors, a philanthropy services firm which grew 1000% during his five years. But most of his career has been spent building technology companies from an early stage. In addition to Brian’s entrepreneurial ventures, he has helped grow several early-stage businesses, most notably InphoMatch/Mobile 365 where he established key contracts which became 75% of its revenue. The business was eventually sold to Sybase in 2006 for $430 million.

    What is a live webinar?

    A live webinar is an interactive online training. Participants can communicate with the presenter(s) during the event via a live chat feature.

    What is an on-demand webinar and how do I get access?

    An on-demand training is a previously recorded webinar available online which can accessed anytime, anywhere. You can register for on-demand trainings at any time. You typically receive a link to the recording and handouts within 24 hours of registration.  The recording is a campus access license and is available for one year from the date of the live event.

    How long are the webinars?

    Webinars can be 30, 45, 60, 90 or 120 minutes. Please check each training for the exact timeframe.

    How do I register?

    You can register online by adding the product to your shopping cart. You can also register by fax (1-866-508-0860), email (, or mail by completing the paper-based registration form. The paper-based registration form is unique to each webinar and is available on each product page.

    How do I request accommodations?

    For captioning or any other accommodation, please contact us 7 days in advance. 303.955.0415 or

    When do I register?

    You can register at any time, even the morning of the live event. If the live event has occurred, you can purchase the on-demand training (recording) of the session. You can register for on-demand trainings at any time.

    What is the process for attending a live event?

    The process is as follows:

    • We email participants login instructions approximately 1 week prior to the live event.
    • We email participants a link to the PowerPoint (.pdf) and any additional handouts approximately 1-2 days prior to the live event. Participants can make copies for attendees if desired.
    • We give a courtesy reminder call the day before the live event.
    • On the day of the live event, participants can login 30 minutes prior to the start time. Once logged in, participants can see the PowerPoint slides, ask questions, and make comments via the chat feature.
    • We email participants a link to the recording the Monday following the live event.
    Is there a recording available? And how long is the recording good for?

    Approximately one week after the conclusion of the live webinar, participants will receive a link to the recording which can be forwarded to all faculty and staff for viewing anytime, anywhere. The recording is a campus access license and is available for one year from the date of the live event.

    What are the technical requirements?

    Innovative Educators uses WebEx as its web conferencing provider. If you have not previously attended a WebEx event, please Join a Test Meeting to make sure your computer is compatible with WebEx. Be sure to complete this test prior to the live event. System Requirements - Webex System Requirements

    What equipment is required?

    For individual or small group viewing, a computer with a reliable Internet connection and audio capabilities are all that’s needed. For large group presentations, we recommend a computer with a reliable Internet connection and speakers, as well as an LCD projector. Participants can call in via phone if they are having trouble retrieving the audio over the computer. Please be sure to reserve a meeting room prior to the live event that can accommodate these requirements as well as your attendees. You should reserve the room 30 minutes prior to the webinar start time and you may want to allow at least 15-30 minutes after the webinar for discussion.

    What are the benefits of online training?

    Cost-Effective: No travel required. Online Training is an innovative way to provide your entire faculty and staff with a variety of professional development opportunities for one low price! The more you train the more you save, as the registration fee is per institution, not per person.

    Easy: You will receive a detailed list of instructions via email. If you run into any problems, we're always here to help.

    Practical: Our training sessions focus on the most critical and relevant issues facing educators today. Our primary goal is to provide participants with the information, training, and skills necessary to immediately implement positive change at their institutions.

    Top-Notch Presenters: Our presenters are subject matter experts and recognized in their field.

    Value Added: When you purchase an online training, you also receive a campus-wide access license to the recording for one year. Faculty and staff can access it as often as they like from any location.

    Satisfaction Guaranteed: Our online training is 100% guaranteed. If you are not satisfied, we will give you a credit for a future webinar or on-demand training of your choice (of equal or lesser value).

    How can we use these trainings?

    Flexible Training:

    • Live: Promote and attend a live webinar and debrief immediately following.
    • Hybrid: Distribute the recording to all faculty and staff at the beginning of each month and plan a discussion session at the end of the month to determine how you will implement the strategies presented.
    • On-Demand: Distribute the recording to faculty and staff so they can watch anytime, anywhere.

    In-Service Training: Plan an in-service around a live webinar or schedule a day and time to show the recording in a lecture hall or large conference room and invite faculty and staff to brainstorm and discuss implications for your institution.

    Online Faculty and Staff Learning Communities: Distribute the recording to faculty and staff so they can watch anytime, anywhere.

    Staff Recognition: Develop a program around the webinar with monthly themes and recognize the staff members that implement the best idea related to the theme.

    Team-Building: Utilize these trainings to develop cross-functional and cross-discipline teams to foster collegiality.

    New Employee Training: Include the online training as part of your new employee training program to ensure consistency.

    Implementation and Follow-Up: Use the guide and evaluation materials provided by Innovative Educators to plan, implement, and track your progress.

    How much does a live webinar or on-demand training cost?

    1 Training (Live Webinar or On-Demand Training) - $425 Unlimited connections, campus-wide access license to the recording for one year.

    Package Pricing

    • 2 Trainings - $645 Unlimited connections, recording for one year (campus-wide access)
    • 3 Trainings - $900 Unlimited connections, recording for one year (campus-wide access)
    • 6 Trainings - $1500 Unlimited connections, recording for one year (campus-wide access)
    What type of payment do you accept?

    You may pay with a credit card (American Express, MasterCard or Visa), PO, check, or electronic transfer of funds. You can email us (, call 303-955-0415 or fax 1.866.508.0860.

    Payment terms are net 90 days.

    Where do I send payment?

    Please mail checks and POs to our mailing address:
    Innovative Educators
    3277 Carbon Place
    Boulder, CO 80301

    What is your cancellation policy?

    Below is a breakdown of our cancellation policy.

    • 30 days prior: Full refund
    • 14 days prior: $100 processing fee
    • Fewer than 14 days: Credit toward another IE event. Please note that registration for the live webinar includes access to the recording which you can share, as it is a campus access license. We email the recording the Monday following the live event. For questions, please email us or call 303.955.0415.
    What is included in the Go2K Membership?

    All live Webinars and over 100 pre-selected, on-demand webinars.

    Is the price for Go2K a one-time fee or an annual fee?

    The purchase price for Go2K is an annual fee, which includes access to over 150 live events/year and 100+ on-demand trainings.

    Are their certificates of completion available?

    Your on-demand portal includes automated certificates of completion and can be printed or downloaded after completing the training. The live events do not include automated certificates. However, we can provide you a fillable certificate PDF to share with faculty and staff.

    What kind of reporting is included?

    For your on-demand trainings, we provide you with a monthly usage report as well as an evaluation report. Upon request, we can provide annual or bi-annual registration reports for any live orders.

    How do I register for a live event?

    After you purchase your Go2K membership, we will email you an institution specific password that can be used to register for any live event.

    Can we share the registration coupon code with everyone at our institution?

    Yes. Feel free to share the coupon code with anyone at your institution. Please do not share with anyone outside your institution. We recommend registering 24 hours in advance of the live event.

    How do I access my on-demand trainings?

    After you purchase your Go2K membership, we will email you a link to your on-demand portal that you can share with your entire institution.

    How are colleges using Go2O?

    Colleges are using Go2O in a variety of ways:

    • As a stand-alone online orientation
    • As an online complement to their face-to-face orientation
    • As an online orientation for their distance learners
    • As an online enrollment checklist to ease the registration process

    Does purchase of Go2O include completion reports?

    You can receive completion reports two ways:

    • Automated delivery (ftp dump, email, webhook)
    • Instant access via administrative login

    What is the registration checklist and is it included in my Go2O purchase?

    The online enrollment checklist is designed to walk students through your enrollment process ensuring they make it to the first day of class! The registration checklist is one of the modules available with Go2O. Based on your purchasing level, the module can be a selection or will be included.

    Are there various pricing options available for Go2O?

    Yes, we have 4 pricing levels available.

    • Starter
    • Pro
    • Premium
    • Custom

    Is Go2O ADA compliant and responsive?

    Go2O is ADA accessible and fully responsive on any mobile device, tablet, or computer.

    How are colleges using SL?
    • Recruitment
    • Probation/Interventions
    • Career Readiness
    • Learning Centers
    • TRIO Programs
    • IX Training
    • IV Grants
    • With Advisors & Counselors
    • Extended Learning Institute
    • FYE & Student Success Courses
    • Orientation
    • Online FYE Seminar
    • Extra Credit
    • Financial Aid Appeal
    • College Level English Requirement
    • Supplemental Instruction
    • Target Online Learners
    • Student Disability Office
    • Writing Center
    • Can be required by faculty
    • Student Success Course

    Which workshops are your top rated?

    We take quality seriously, and so all of our workshops are top notch in terms of content and look. However, if we know how you plan to use StudentLingo (FYE, Retention, Probation, TRIO, etc.), we can make workshop recommendations.

    Funding is a little tight, how many workshops can I get for $XX?

    You can buy the entire StudentLingo package (48 workshops) or we offer several a la carte options. Unlike a lot of other software companies, we don’t charge per user, so we can work with any budget. We recommend talking to other departments on campus to increase your purchasing power and to share the cost. Also, we do have a pay model whereby students pay directly. If you are interested in learning more about this option, give us a call.

    Is there an admin view?

    This is a feature of our platform, but comes at an additional cost. With the admin view, you get access to more advanced reporting, and you have it in real time. With the standard membership, you get monthly reports.

    How have other schools leveraged reporting?
    • One of our partners, College of Southern Nevada, used StudentLingo to measure learning outcomes. in a study, one class had access to StudentLingo and the other cohort did not. 92% of the cohort with access to StudentLingo earned a whole letter grade higher than the cohort without StudentLingo.
    • A lot of our partners use the data to justify funding for grants, operating dollars, or for new program development.
    • The evaluation data is particularly useful in identifying what type of learning students prefer and the qualitative takeaways from viewing the workshop.
    • Some of our partners use the data to connect with their student information system, like Banner or Peoplesoft. 
    • I think a great way to get started on how you want to use the data is to ask yourself some questions:
      1. How will I know if StudentLingo was successful?
      2. What do I hope students will gain from access to StudentLingo?
      3. What data is important for me to know in order to show that StudentLingo is a worthwhile purchase?
    What is TutorLingo?

    TutorLingo is a series of 9 online training modules that prepare tutors by providing the basic skills necessary to support their peers in becoming more independent and strategic learners.

    Should the TutorLingo trainings be viewed in any particular order?

    No, each training is a stand-alone workshop, and they can be viewed in any order.

    What is the CRLA?

    The CRLA is a group of student-oriented professionals active in the fields of reading, learning assistance, developmental education, tutoring, and mentoring. In 1989, the CRLA created a training program that is considered ‘best-practice’ for tutor training. A fews years ago, Innovative Educators partnered with the CRLA to create supplementary training modules. Our training supports learning centers in achieving level 1 certification through CRLA.

    Do CRLA members receive a discount on TutorLingo?

    Yes. CRLA members receive a 10% discount on TutorLingo.

    Is there an admin view?

    Yes. The admin view is an upgrade and costs $500, but gives you the ability to access completion data more efficiently and in real time. If you don’t want the admin view, we provide monthly usage reports.

    What is ParentLingo?

    ParentLingo is a go-to resource that institutions can easily share with parents to encourage student independence, growth & success. ParentLingo is a shared resource that recognizes and includes parents as partners in the educational process.

    What is the cost?

    Please contact us for pricing information.  Email or 303-955-0415.

    What features are included?

    Standard package:

    • 8 Targeted Modules For Parents Branding (Logo On Every Page)
    • ADA Compliant & Responsive Design
    • Promotional Materials
    • Registration (First Name, Last Name, Email)

    Premier Package:

    • 8 Targeted Modules For Parents Branding (Logo On Every Page)
    • ADA Compliant & Responsive Design
    • Promotional Materials
    • Completion Reports & Standard Evaluations
    • Custom Branding (Logo & Institutional Photos)
    • 3 Additional Registration Points
    • Add & Edit Custom Content
    • Customizable Evaluations & Surveys Advanced Reporting
    • Designated Instructional Designer
    • Flexible Pricing (College Payment Option Or Parents Pay Directly)