Mental Health 101 For The Non-Clinical Case Manager
Due to the increase of students presenting with high-risk concerns, case management has quickly become an essential role on college campuses. Non-clinical case management programs are considered a “front-line” role Often they are the first to receive information and attempt to outreach and support students in crisis, which requires an extensive set of skills and knowledge.
Non-clinical case managers will develop a foundational understanding of mental health concerns and how to provide appropriate support to high-risk students.
Non-clinical case managers are tasked with providing case management services to students referred to the BIT team for concerning behavior. Referrals can include Emotional/Mental Health Concerns, Substance Use Concerns, Social Service Needs, Medical Concerns and Withdrawals, Behavioral Issues, Crisis/Emergency Response, and Interpersonal Concerns. Further, a high percentage of students that are referred to such programs either already have received a mental health diagnosis or are beginning to show the first signs of a possible mental health concern. Non-clinical case managers are often the first person to meet with these students and therefore must have a keen awareness of common mental health diagnoses in college-age students, be able to identify signs and symptoms of possible mental health concerns and be able to perform risk assessments for a threat to self/others.
However, many non-clinical case managers do not have a mental health or social work background and therefore may not have the necessary tools to perform these tasks. This can lead to case manager confusion and burnout, the potential to miss threatening or risky behaviors and the potential for referred students to not receive the standard of care necessary to ensure safety and proper support.
It is essential that non-clinical case managers seek out mental health competency training. This ensures confidence in their role, clarity around how to identify risk, and the ability to created and implement appropriate case management interventions and programs.
- Understand the fundamentals and scope of non-clinical case management
- Learn the most common mental health issues facing college-age students today
- Learn mental health issues prevalent in non-traditional or marginalized student populations
- How to perform a non-clinical risk assessment for a threat to self and threat to others
- Learn specific case management techniques for mental health concerns
- Enrollment Management
- Student Services/Affairs
- Academic Advising
- Dean of Students
- Case managers
- Any educator interested in learning more about case management in higher education
“Mental Health Knowledge is one of the core competencies necessary for implementing sound case management programs. Without it, we are doing a disservice to our high-risk students in need of support and intervention.”
Jamie Molnar, LMHC, QS, has 12 years of clinical and organizational psychology experience, with particular expertise in clinical counseling, coaching, case management, crisis response, and health and wellness initiatives. She earned her B.S. in Psychology from the University of Central Florida and her Masters in Applied Psychology (Clinical) from Murdoch University in Perth, Australia. She is a Licensed Mental Health Counselor, a State of Florida Qualified LMHC Supervisor, and a Gallup-Certified Strengths Coach.
Jamie is an advocate for mental wellness and early intervention. She currently works in clinical practice in St. Petersburg, Florida, provides higher education consulting nationally, and offers online trainings and courses for mind-body-spirit living. She has worked in a variety of clinical settings but spent the last 5 years in higher education working in both clinical and non-clinical roles in Student Affairs. She has experience in college counseling, wellness outreach initiatives, chairing the BIT team, and designing, implementing, and overseeing case management services. She is an active member of the Higher Education Case Manager Association’s (HECMA) Operations and Strategic Planning Committee and co-authored the 2017 HECMA Member Survey and Analysis Report. She also provides mentorship to new case managers through the HECMA Mentorship program. Jamie currently serves on the advisory board for the National Behavioral Intervention Team Association (NaBITA) and is an Editor for the National Journal for Behavioral Intervention Teams. She writes and presents regularly on case management in higher education.
Makenzie Schiemann is currently an Associate Consultant with TNG and is the Associate Executive Director of NaBITA. Makenzie worked in higher education for 9 years at both a large public, and small private institution where she chaired the Behavioral Intervention Team and oversaw the case management and victim advocacy departments. Makenzie has presented at numerous national conferences including NASPA, the Higher Education Case Manager's Association (HECMA), NaBITA, ASCA, and the American College Counseling Association. Additionally, she has presented various online trainings, conducted research on case management practices, and written publications on case management work. She currently serves on the advisory board for NaBITA, is an editor for the Journal for Behavioral Intervention Teams, and has previously served on the leadership board for the Higher Education Case Managers Association (HECMA). Her areas of expertise include policy and program development for behavioral intervention teams, case management, and victim advocacy, strategies for chairing behavioral intervention teams, research and assessment, and strategic planning for comprehensive educational and awareness programming.
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A live webinar is an interactive online training. Participants can communicate with the presenter(s) during the event via a live chat feature.
What is an on-demand webinar and how do I get access?
An on-demand training is a previously recorded webinar available online which can be accessed anytime, anywhere. You can register for on-demand trainings at any time. You typically receive a link to the recording and handouts within 24 hours of registration. The recording is a campus access license and is available for one year from the date of the live event.
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You can register at any time, even the morning of the live event. If the live event has occurred, you can purchase the on-demand training (recording) of the session. You can register for on-demand trainings at any time.
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The process is as follows:
- We email participants login instructions approximately 1 week prior to the live event.
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- We give a courtesy reminder call the day before the live event.
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Is there a recording available? And how long is the recording good for?
Approximately one week after the conclusion of the live webinar, participants will receive a link to the recording which can be forwarded to all faculty and staff for viewing anytime, anywhere. The recording is a campus access license and is available for one year from the date of the live event.
What are the technical requirements?
Innovative Educators uses WebEx as its web conferencing provider. If you have not previously attended a WebEx event, please Join a Test Meeting to make sure your computer is compatible with WebEx. Be sure to complete this test prior to the live event. System Requirements - Webex System Requirements
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For individual or small group viewing, a computer with a reliable Internet connection and audio capabilities are all that’s needed. For large group presentations, we recommend a computer with a reliable Internet connection and speakers, as well as an LCD projector. Participants can call in via phone if they are having trouble retrieving the audio over the computer. Please be sure to reserve a meeting room prior to the live event that can accommodate these requirements as well as your attendees. You should reserve the room 30 minutes prior to the webinar start time and you may want to allow at least 15-30 minutes after the webinar for discussion.
What are the benefits of online training?
Cost-Effective: No travel required. Online Training is an innovative way to provide your entire faculty and staff with a variety of professional development opportunities for one low price! The more you train the more you save, as the registration fee is per institution, not per person.
Easy: You will receive a detailed list of instructions via email. If you run into any problems, we're always here to help.
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Value Added: When you purchase an online training, you also receive a campus-wide access license to the recording for one year. Faculty and staff can access it as often as they like from any location.
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How can we use these trainings?
- Live: Promote and attend a live webinar and debrief immediately following.
- Hybrid: Distribute the recording to all faculty and staff at the beginning of each month and plan a discussion session at the end of the month to determine how you will implement the strategies presented.
- On-Demand: Distribute the recording to faculty and staff so they can watch anytime, anywhere.
In-Service Training: Plan an in-service around a live webinar or schedule a day and time to show the recording in a lecture hall or large conference room and invite faculty and staff to brainstorm and discuss implications for your institution.
Online Faculty and Staff Learning Communities: Distribute the recording to faculty and staff so they can watch anytime, anywhere.
Staff Recognition: Develop a program around the webinar with monthly themes and recognize the staff members that implement the best idea related to the theme.
Team-Building: Utilize these trainings to develop cross-functional and cross-discipline teams to foster collegiality.
New Employee Training: Include the online training as part of your new employee training program to ensure consistency.
Implementation and Follow-Up: Use the guide and evaluation materials provided by Innovative Educators to plan, implement, and track your progress.
How much does a live webinar or on-demand training cost?
1 Training (Live Webinar or On-Demand Training) - $425 Unlimited connections, campus-wide access license to the recording for one year.
- 2 Trainings - $645 Unlimited connections, recording for one year (campus-wide access)
- 3 Trainings - $900 Unlimited connections, recording for one year (campus-wide access)
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What type of payment do you accept?
You may pay with a credit card (American Express, MasterCard or Visa), PO, check, or electronic transfer of funds. You can email us (email@example.com), call 303-955-0415 or fax 1.866.508.0860.
Payment terms are net 90 days.
Where do I send payment?
Please mail checks and POs to our mailing address:
3277 Carbon Place
Boulder, CO 80301
What is your cancellation policy?
Below is a breakdown of our cancellation policy.
- 30 days prior: Full refund
- 14 days prior: $100 processing fee
- Fewer than 14 days: Credit toward another IE event. Please note that registration for the live webinar includes access to the recording which you can share, as it is a campus access license. We email the recording the Monday following the live event. For questions, please email us or call 303.955.0415.
What is included in the Go2K Membership?
All live Webinars and over 100 pre-selected, on-demand webinars.
Is the price for Go2K a one-time fee or an annual fee?
The purchase price for Go2K is an annual fee, which includes access to over 150 live events/year and 100+ on-demand trainings.
Are their certificates of completion available?
Your on-demand portal includes automated certificates of completion and can be printed or downloaded after completing the training. The live events do not include automated certificates. However, we can provide you a fillable certificate PDF to share with faculty and staff.
What kind of reporting is included?
For your on-demand trainings, we provide you with a monthly usage report as well as an evaluation report. Upon request, we can provide annual or bi-annual registration reports for any live orders.
How do I register for a live event?
After you purchase your Go2K membership, we will email you an institution specific password that can be used to register for any live event.
Can we share the registration coupon code with everyone at our institution?
Yes. Feel free to share the coupon code with anyone at your institution. Please do not share with anyone outside your institution. We recommend registering 24 hours in advance of the live event.
How do I access my on-demand trainings?
After you purchase your Go2K membership, we will email you a link to your on-demand portal that you can share with your entire institution.
How are colleges using Go2O?
Colleges are using Go2O in a variety of ways:
- As a stand-alone online orientation
- As an online complement to their face-to-face orientation
- As an online orientation for their distance learners
- As an online enrollment checklist to ease the registration process
Does purchase of Go2O include completion reports?
You can receive completion reports two ways:
- Automated delivery (ftp dump, email, webhook)
- Instant access via administrative login
What is the registration checklist and is it included in my Go2O purchase?
The online enrollment checklist is designed to walk students through your enrollment process ensuring they make it to the first day of class! The registration checklist is one of the modules available with Go2O. Based on your purchasing level, the module can be a selection or will be included.
Are there various pricing options available for Go2O?
Yes, we have 4 pricing levels available.
Is Go2O ADA compliant and responsive?
Go2O is ADA accessible and fully responsive on any mobile device, tablet, or computer.
How are colleges using SL?
- Career Readiness
- Learning Centers
- TRIO Programs
- IX Training
- IV Grants
- With Advisors & Counselors
- Extended Learning Institute
- FYE & Student Success Courses
- Online FYE Seminar
- Extra Credit
- Financial Aid Appeal
- College Level English Requirement
- Supplemental Instruction
- Target Online Learners
- Student Disability Office
- Writing Center
- Can be required by faculty
- Student Success Course
Which workshops are your top rated?
We take quality seriously, and so all of our workshops are top notch in terms of content and look. However, if we know how you plan to use StudentLingo (FYE, Retention, Probation, TRIO, etc.), we can make workshop recommendations.
Funding is a little tight, how many workshops can I get for $XX?
You can buy the entire StudentLingo package (48 workshops) or we offer several a la carte options. Unlike a lot of other software companies, we don’t charge per user, so we can work with any budget. We recommend talking to other departments on campus to increase your purchasing power and to share the cost. Also, we do have a pay model whereby students pay directly. If you are interested in learning more about this option, give us a call.
Is there an admin view?
This is a feature of our platform, but comes at an additional cost. With the admin view, you get access to more advanced reporting, and you have it in real time. With the standard membership, you get monthly reports.
How have other schools leveraged reporting?
- One of our partners, College of Southern Nevada, used StudentLingo to measure learning outcomes. in a study, one class had access to StudentLingo and the other cohort did not. 92% of the cohort with access to StudentLingo earned a whole letter grade higher than the cohort without StudentLingo.
- A lot of our partners use the data to justify funding for grants, operating dollars, or for new program development.
- The evaluation data is particularly useful in identifying what type of learning students prefer and the qualitative takeaways from viewing the workshop.
- Some of our partners use the data to connect with their student information system, like Banner or Peoplesoft.
- I think a great way to get started on how you want to use the data is to ask yourself some questions:
- How will I know if StudentLingo was successful?
- What do I hope students will gain from access to StudentLingo?
- What data is important for me to know in order to show that StudentLingo is a worthwhile purchase?
What is TutorLingo?
TutorLingo is a series of 9 online training modules that prepare tutors by providing the basic skills necessary to support their peers in becoming more independent and strategic learners.
Should the TutorLingo trainings be viewed in any particular order?
No, each training is a stand-alone workshop, and they can be viewed in any order.
What is the CRLA?
The CRLA is a group of student-oriented professionals active in the fields of reading, learning assistance, developmental education, tutoring, and mentoring. In 1989, the CRLA created a training program that is considered ‘best-practice’ for tutor training. A fews years ago, Innovative Educators partnered with the CRLA to create supplementary training modules. Our training supports learning centers in achieving level 1 certification through CRLA.
Do CRLA members receive a discount on TutorLingo?
Yes. CRLA members receive a 10% discount on TutorLingo.
Is there an admin view?
Yes. The admin view is an upgrade and costs $500, but gives you the ability to access completion data more efficiently and in real time. If you don’t want the admin view, we provide monthly usage reports.
What is ParentLingo?
ParentLingo is a go-to resource that institutions can easily share with parents to encourage student independence, growth & success. ParentLingo is a shared resource that recognizes and includes parents as partners in the educational process.
What is the cost?
Please contact us for pricing information. Email firstname.lastname@example.org or 303-955-0415.
What features are included?
- 8 Targeted Modules For Parents Branding (Logo On Every Page)
- ADA Compliant & Responsive Design
- Promotional Materials
- Registration (First Name, Last Name, Email)
- 8 Targeted Modules For Parents Branding (Logo On Every Page)
- ADA Compliant & Responsive Design
- Promotional Materials
- Completion Reports & Standard Evaluations
- Custom Branding (Logo & Institutional Photos)
- 3 Additional Registration Points
- Add & Edit Custom Content
- Customizable Evaluations & Surveys Advanced Reporting
- Designated Instructional Designer
- Flexible Pricing (College Payment Option Or Parents Pay Directly)