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Customer Service By The Numbers

Customer Service By The Numbers

How do you measure customer service?  Do you have service standards and if so, do your customers know what those standards are? What do these numbers stand for and what do they have to do with customer service in higher education? 90%, 73%, 82%, 96%, 5%.

 

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Does Customer Service Belong In The Classroom?

Does Customer Service Belong In The Classroom?

Today's students expect customer service at all levels and at all times, but how do you bring customer service to the classroom? Teachers have so much to cover in their classrooms already, so can we make customer service easy for our faculty? 4 Service Strategies for the Classroom.

 

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