EduShare - Higher Ed Blog & News
Do you hold the door open for others? Do you ask, "How are you today?" Are you listening with intention? Learn about the tremendous impact that these "small" things can have on customer service!
How do you measure customer service? Do you have service standards and if so, do your customers know what those standards are? What do these numbers stand for and what do they have to do with customer service in higher education? 90%, 73%, 82%, 96%, 5%.
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Today's students expect customer service at all levels and at all times, but how do you bring customer service to the classroom? Teachers have so much to cover in their classrooms already, so can we make customer service easy for our faculty? 4 Service Strategies for the Classroom.
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