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Exceptional Front-Line Customer Service In Higher Ed
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Registration Fee: $345.00
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Tuesday, January 24 ~ 3:00-4:30pm EST & Tuesday, February 28 ~ 1:00-2:30pm EST
Flexible Date Webinar
How do you define customer service?We may all define this differently, but there are basic principles and proven tips and techniques that can assist front-line staff in providing exceptional customer service to our students and their families. This session will provide participants an overview of different philosophies of customer service and why exceptional customer service is important in higher education.
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Providing Comprehensive Student Support Services Online
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Registration Fee: $345.00
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Tuesday, January 31 ~ 1:00-2:30pm EST
With diminishing resources and a new generation of students who have high expectations for 24/7 information availability, colleges need to identify and implement an extensive menu of online student support services. Online services assist faculty and staff with many things such as reducing repetitive inquiries, preparing students ahead of time for counseling and advising appointments, and providing detailed and consistent information.
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FERPA Training For Faculty: How To Protect Students' Privacy And Keep Your Campus Safe
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Registration Fee: $345.00
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Tuesday, January 31 ~ 3:00-4:30pm EST
Faculty need to protect student privacy while still playing a part in the prevention of threats to campus safety. However, this is difficult to do and we are reminded of this by the stories that are currently making headline news. What does FERPA really mean for faculty members? What can a faculty member do to prepare?
As a result of attending this FERPA Training for Faculty webinar you will be up to date regarding FERPA law as it applies specifically to your role as a faculty member. Participants will be able to pose real life scenarios to the presenter during the presentation. Join us to learn what you need to know about current FERPA regulations so that you can continue to protect your students’ privacy while providing a safe classroom environment.
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Developing And Providing Integrated Student Services In Higher Education: Creating The "One Stop" Shop For Students
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Registration Fee: $345.00
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Tuesday, February 7 ~ 1:00-2:30pm EST
This session will provide an overview of how integrated student services, also known as the “One Stop shop”, can provide your college or university with a seamless delivery of student services, as well as a collaborative and challenging work environment for your staff. The presenter will discuss student services integration across several dimensions including virtual, physical, and organizational integration. By deconstructing operational silos, streamlining processes, and cross-training staff, operational efficiencies can been gained and students can be provided with holistic counseling experiences.
The presenter will discuss the “One Stop” approach to service, which has been successful for many institutions, and will highlight the University of Minnesota’s successful One Stop Student Services Office. Participants will leave with a thorough understanding of various approaches to creating a One Stop shop on their campus and will be provided with several handouts including: job descriptions, organizational chart, and training matrix.
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Universal Design Within Student Affairs: Proactive Design For Inclusion And Engagement
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Registration Fee: $345.00
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Tuesday, February 14 ~ 1:00-2:30pm EST
Institutions of Higher Education continue to strive to retain and engage all students. One way that this has been addressed specifically for students with disabilities over the past decade is through the application of Universal Design (UD) regarding reduction of physical barriers, and the application of Universal Design for Learning (UDL) regarding reduction of academic barriers (Belch, 2004; Getzel, 2008). The principles and framework of UD have been well established; notably summarized by Burghstahler and Cory (2008). As the focus on UD has increased, the value of UD beyond people with disabilities has gained positive attention (Harper & Quaye, 2009). Originally created as a framework for architecture, UD has expanded to applications inside and outside of the classroom; its very nature spurning users to think creatively and expansively.
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Building Bridges For Success: Easing The High School-To-College Transition For First-Generation College-Goers
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Registration Fee: $345.00
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Thursday, March 1 ~ 3:00-4:30pm EST
First-generation college-goers experience a variety of challenges as they enter and move through higher education. As such, educational institutions must provide students with specific types of resources and support to insure that they move through college successfully. Join us to learn how to build (or improve) a first-year experience program that can serve to supplement existing programmatic and institutional efforts to support first-generation students. Discover how to build relationships between academic and student affairs divisions while empowering students through the development of critical college knowledge, help-seeking behaviors. How to evaluate outcomes will also be discussed.
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Addressing Mental Health Concerns On College Campuses: Data, Trends, And Practical Applications
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Registration Fee: $345.00
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Thursday, March 29 ~ 3:00-4:30pm EDT
There is a broad increase in students coming to our campuses with mental health difficulties. Therefore, it is essential for student affairs staff as well as counselors to have an understanding of key concepts and how they impact college and university mental health. This webinar is designed to give student affairs administrators and college counseling staff a review of the most pressing issues impacting college and universities from a mental health perspective.
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Creating An Evaluation Process For Online Faculty
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Registration Fee: $345.00
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Tuesday, April 17 ~ 1:00-2:30pm EDT
An increasing number of institutions of higher education offer courses and programs in their entirety online. While a variety of evaluation tools exist for professors in the traditional classroom, the same methods of assessment are not necessarily effective in the online environment.
This webinar will address factors that should be considered when designing an evaluation process for online instruction, examples of existing criteria for faculty evaluation, and guidance in creating a process for evaluation including an evaluation tool.
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Organizational Development