Teachable Moments: Managing Aggressive And Overly Involved Parents

 
Available On Demand
Registration includes institutional access to the recording for one year.
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Registration Fee: $345.00

Description Speaker(s) FAQs
 
Overview:
Parents worry. Some are concerned about their children’s relationships, academic stand, or living arrangements. And some parents bring their concerns to bear when speaking with faculty members – sometimes at the top of their lungs. So what should you do? Brian Van Brunt, Ed.D., suggests that you see this type of situation as a “teachable moment” for the parent.

Student affairs personnel are trained to answer questions and help solve problems, whether dealing with students or their parents. But what if the problem is the parent?

As advocates for their college-aged students, some parents resort to pushy, demanding or downright aggressive behavior. These so-called “helicopter parents” can be the stuff of legend around the water cooler, but they also take a toll on morale and productivity.

Objectives:
  • What drives these particular parents to act this way
  • How parents may have been rewarded for aggressive behavior in the past
  • Why a hard-line response doesn't work
  • A practical list of do's and don'ts when working with parents who are frustrated and aggressive
  • An introduction to motivational interviewing, rationale emotative behavioral therapy (REBT), and the art of persuasion, from aggression management
  • A primer in the techniques of referral and redirection–effective ways to respond to insistent, over-involved parents
  • A list of ten best practice concepts, including a sample staff policy statement
  • A guide for addressing the top 20 parent concerns, suitable to use for training. Each example uses natural language, and offers suggestions of alternative explanations and answers to parents' questions and demands.
Who should attend?
  • Faculty Members
  • Chairs
  • Deans, Vice Presidents and Presidents
  • Advisors
  • Directors of Parent Programming
  • Bursar and Student Account Personnel
  • Financial Aid Staff

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