How do you
define customer service? We may all define this differently, but there are basic principles and proven tips and techniques that can assist front-line staff in providing exceptional customer service to our students and their families. This session will provide participants an overview of different philosophies of customer service and why exceptional customer service is important in higher education.
How do our customers (our students and their families) want to be treated? What makes serving students in higher education unique? How do we know if we are living up to their customer service expectations? Learn about methods of benchmarking and setting customer service standards, as well how to evaluate customers in order to assess your level of customer satisfaction. Explore techniques that can help you develop positive customer relationships with your students and get motivated and geared up for the next incoming class of students.
Participants will learn more about:
- customer service principles and tips and techniques that help provide exceptional service
- various ways to evaluate and assess levels of customer satisfaction
- benchmarking and setting service standards
- methods of evaluating customers and assessing customer service levels
Front-line customer service or student services staff and their supervisors will benefit from the information presented in this webinar. Student workers and work study students who work in student services will also benefit.