• Using Best Practices To Improve Tutorial Programs And Services (this webinar)
• A Tutor Training Playbook: A Game Plan From An Award-Winning Learning Assistance Center
• Improve Student Learning: Maximizing The Impact Of Learning Centers
• Providing Online Tutoring Options: Buy, Build, Or Collaborate?

Tutoring services, for example, have expanded to include varieties of group tutoring and online tutoring to adapt to the needs of today's students. Participants will be guided on how to develop these services to help students succeed. We will also discuss types of services that should be offered, organizing space and services, staffing and evaluation procedures, tutor training, and advertising services.

1. Organizing their centers: Offering various types of tutoring services such as appointment, walk-in, weekly group sessions, online tutoring or related models such as Supplemental Instruction.
2. Organizing space: current space, expanding space, starting new or satellite centers
3. Tutor Training: types of training, best tutoring practices
4. Raising the visibility of our tutoring centers: marketing, campus connections

Dr. Dvorak has served as the President of the National College Learning Center Association (NCLCA) in 2004 and was a mentor and presenter at NCLCA’s Institute for Learning Center Professionals (July 2009).

A frequent presenter at conferences in the field, she is also a member of the Association for the Tutoring Profession (ATP), and the National Association for Developmental Education (NADE), and the College Reading & Learning Association (CLRA).

A qualitative researcher, she authored, “The College Tutoring Experience” in The Learning Assistance Review (Fall 2001) and “Managing Tutoring Aspects of the Learning Assistance Center” in Research for Educational Reform (December 2004). She is co-author of a chapter on online tutor training in CRLA’s upcoming edition of their Tutor Training Handbook. Her research interests include learning assistance management, tutoring programs and services, online academic support services, and women in educational leadership.

Dr. Dvorak earned her PhD in Educational Leadership and Information Studies from UWM, her M.Ed. at University of Texas at Austin in Curriculum & Instruction and Library Science, and her B.A. in English at Drake University.