Dr. John Schupp founded the SERV Program, a two-semester program at Cleveland State University designed just for veterans. These two semesters are just what the veterans needed to increase the freshmen retention graduation rates. Under his direction, the program helps veterans apply for GI bill benefits and offers veterans-only classes that help ease the transition back into the classroom for many veterans who have not been in a classroom for years. He works with the veterans to navigate VA issues and offers a veteran-to-veteran mentoring program. The Sunday New York Times, National Public Radio, all the Armed Forces media, and the Chronicle of Higher Education have taken an interest in SERV. John Schupp loses no chance to spread the word at conferences and conventions around the country, as he continues to remind us of our responsibility to those who've served.