Jan Norton received her Master’s in Educational Research & Psychology. In addition to managing comprehensive, multi-discipline learning centers, she has worked as an evaluation consultant for tutoring programs and developmental education in several states and been a reviewer for NADE, CRLA, and NCLCA certifications. Her training includes Supplemental Instruction, the Kellogg Institute, the Winter Institute, the NCLCA Summer Institute, TIDE, a NACADA Summer Institute, and NADE certification training; she was one of the featured trainers at the 2006 Winter Institute and the 2005 NCLCA Summer Institute. For CRLA, she has served as the leader for the Learning Assistance Center Management SIG and the Research & Evaluation SIG. Currently working for Academic Programs and Student Development at the University of Iowa, Jan continues to be an occasional author and a frequent presenter at conferences.