This is the final of three programs for faculty and staff to address dangerous and threatening student behavior. The three programs create a series, as the presenters will build on concepts from earlier programs. However, each program provides clear and practical advice as a stand-alone product.
The presenters will take the participants through a series of case studies and examples of student behavior while offering concrete, practical skills to staff in order to better manage the situation at hand. While building from psychological theory and student conduct practice, the presenters will avoid becoming bogged down in “why we do this” and focus instead on the practical “how to do this.”
The presenters will engage in role-play dialogue and entertain discussion from the audience via online polls and chats to ensure the participants leave the program with practical guidance on how to manage various uncomfortable situations.
Program 3: This session will focus on addressing behaviors that “get under the nerves” of staff and faculty at colleges and universities. These behaviors annoy and frustrate staff and faculty and often distract from office efficacy, creating feelings of stress and burnout. These behaviors, broadly described, are often unknown to the student and, as such, they have little desire to change their behavior. Five case studies will be discussed in order to best demonstrate proper management of the behaviors:
Case 1. Student has a grating, difficult personality
Case 2. Student fails to listen and follow instruction
Case 3. Student spends too much time in office space
Case 4. Student body odor has an impact on the classroom
Case 5. Student is late, unprepared, and unmotivated
Central principals that will be explored include:
- How to be aware of your buttons and emotional reactions
- Understanding motivation
- Customer service model and classroom management
- Caring limit setting
- Creative problem solving
