Teachable Moments: Managing Aggressive & Overly-Involved Parents
Teachable Moments: Managing Aggressive and Overly Involved Parents
 
On-Demand Training
The registration fee includes institutional access to the recording for one year.
Paper-Based Registration Form
Registration Fee: $345.00

Description Speaker(s)
 
Overview:
Parents worry. Some are concerned about their children’s relationships, academic standing, or living arrangements. And some parents bring their concerns to bear when speaking with faculty members – sometimes at the top of their lungs. So what should you do? Brian Van Brunt, Ed.D., suggests that you see this type of situation as a “teachable moment” for the parent.

As advocates for their college-aged students, some parents resort to pushy, demanding or downright aggressive behavior. These so-called “helicopter parents” can be the stuff of legend around the water cooler, but they also take a toll on morale and productivity.

In this webinar, we will:
Objectives:
  • Learn what drives these particular parents to act this way
  • Think about why and how parents may have been rewarded for aggressive behavior in the past
  • Understand why a hardline response doesn't work
  • Receive a practical list of do's and don'ts when working with parents who are frustrated and aggressive
  • Review motivational interviewing, Rationale Emotive Behavioral Therapy (REBT), and the art of persuasion from aggression management
  • Receive a primer in the techniques of referral and redirection–effective ways to respond to insistent, over-involved parents
  • Review a list of 10 best practice concepts, including a sample staff policy statement
  • Receive a guide for addressing the top 20 parent concerns, suitable to use for training. Each example uses natural language, and offers suggestions of alternative explanations and answers to parents' questions and demands
Who should attend?
  • 2-year institutions & 4-year institutions
  • Academic Affairs/Instruction
  • Student Services/Affairs
  • Faculty (full and part-time)
  • All Student Services Staff

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