Is it okay to release a transcript to a military recruiter when a student owes money? Are we bound to release a transcript to a government employee? What do we do when someone calls and says there is an emergency and they cannot find a student? Can we help them? These questions represent some of the major challenges that arise for front line staff, both in person and on the phone, as they attempt to interpret and act in compliance with FERPA, the Family Educational Rights and Privacy Act.

This webinar is designed to train front line staff and those responsible for their FERPA compliance on the most common FERPA challenges that can arise on a daily basis. Using sample scenarios to highlight common questions that arise, participants will review the FERPA concepts and regulations presented. Participants will also have the opportunity to ask their own specific questions and will leave with sample scenarios and information on key concepts specific to front line staff. This program is suitable for both front line service providers and those responsible for training front line staff on FERPA.

Participants will:

• Become familiar with the most common challenges presented to front line staff as it relates to FERPA and being compliant
• Learn basic FERPA concepts and receive an overview of the most important aspects of the law to know and uphold
• Discuss ways to respond to challenging FERPA issues using sample scenarios common to the front line environment
• Be able to decipher when to handle a situation themselves and when it is time to refer elsewhere

• 2-year & 4-year institutions
• Vice President of Student Services/Affairs
• Dean of Student Services/Affairs
• Admissions
• Cashiers
• Enrollment Services
• Financial Aid
• Registrar
• Anyone responsible for training front line staff on FERPA