In an age of increasing demands for accountability in higher education, many assistance programs are coming under increasing scrutiny. We need to perform at the highest of professional standards in our assessment and evaluation processes, and as much as possible, we need to do our own work. Learning some basic assessment and evaluation strategies can positively impact the quality of our individual services and the capacity of our profession to establish its importance in higher education.
This webinar will begin by reviewing characteristics of tutorial programs in higher education and ways in which programs collect data for evaluation. We will then review several processes for assessment and evaluation:
- Qualitative methods such as surveys, interviews, focus groups, and case studies
- Quantitative methods, from basic statistics for usage to more sophisticated ways of viewing program effectiveness
- The use of national standards and research for comparative assessment
We will also briefly cover information about using consultants for evaluation.