Exceptional Customer Service: A Training For Student Employees

 

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Description Speaker(s) FAQs
 

Exceptional Customer Service: A Training For Student Employees

Overview:

Training student employees on the importance of providing excellent customer service is essential to any department. This workshop will outline the basic principles of excellent customer service and demonstrate how students can apply these principles to their current role as student employees. The speaker will explain how student employees fit into the mission and goals of the institution and walk students through appropriate and inappropriate behaviors. She will also explain how students can use the skills they learn on the job to help them succeed professionally outside of school. This training is intended for student employees, however, administrators who supervise student employees may also find it useful.

This workshop will address how to:

  • Deal with difficult customers
  • Incorporate the service model
  • Recognize the importance of the student employee role
  • Practice respect for yourselves and your customers
  • Exhibit restraint when dealing with difficult people
  • Understand the positive use of policy and rules
  • Dress for the job
  • Network and ask for help
  • Embrace school pride

Objectives:

Student workers will learn:

  • The positive side of serving the public
  • Quick tools to use for conflict management
  • Appropriate on-the-job behaviors
  • How student employees fit into the mission and goals of the institution
  • How to use the skills they are learning to help them succeed outside of school

Who Should Attend?

  • 2-year institutions & 4-year institutions
  • Academic Affairs/Instruction
  • Student Services/Affairs
  • Faculty (full and part-time)
  • Human Resources