Conducting Difficult Conversations With Students: How Faculty & Staff Can Change A Negative Into A Positive
Instructors and student services professionals often decide to work in higher education in order to make a positive contribution to the lives of learners. In most cases, students work hard and are productive in their efforts to achieve success.
In some cases, however, students have difficulty staying focused, get into trouble, fail to achieve success, skip class, become disruptive, and exhibit other distracting behaviors both in and out of the classroom. When students get off track, we may need to meet with them and talk with them about their issues. Because these conversations are often negative, they are called “difficult conversations.” In many situations, difficult conversations can quickly take a negative turn and become confrontational. However, a difficult conversation that is effectively delivered can actually cause a positive reaction by the student and become a turning point in their educational career. What makes the difference? Do you know how to successfully deliver a difficult conversation?
In this webinar faculty and student services staff will learn the essential strategies and behaviors that will help them successfully conduct difficult conversations with college students and make a positive contribution to their lives.
- Understand the key skills needed to conduct difficult conversations with college students
- Gain the skills to clearly describe the issue or problem
- Learn how to remain calm and focused when delivering a difficult conversation and when being confronted by the receiver of the difficult conversation
- Implement self-protection strategies to work through the emotions normally associated with delivering difficult conversations
- Use a template to successfully plan and deliver difficult conversations when necessary
- Apply follow-up strategies to ensure that the issues discussed in the difficult conversation are implemented by the student
- Use strategies to ensure the student understands what needs to be improved
Who Should Attend?
- 2-year institutions & 4-year institutions
- Academic Affairs/Instruction
- Dean of Instruction
- Dean of Student Services/Affairs
- Faculty (full and part-time)
- Advising & Counseling
- Disabilities Services
- Financial Aid
- Residence Life
- Retention Specialist
- Student Life
- Veteran Services
- Campus Safety
- Developmental Education
- First Year Experience
- Learning Centers